Service Unavailability means the Service is unavailable in accordance with the applicable Service Level Agreement.
Service Unavailability is defined as the periods for which a wave experiences a complete loss of service, or for which the BER for the wave falls below 1 x 10-6. Technical Transmission Specification Standards Provider and its facilities pertaining to DS3, SONET (OC-N), STM-N (SDH), and Ethernet performance adhere to the following Technical References and Standards: High Capacity Telcordia GR-54, GR-253-CORE, and GR-342 Self-healing Rings GR-496 Ethernet G742 (LCAS), G7041 (GFP), G707, IEEE 802.1P, IEEE 802.1Q, 802.1W, IEEE 802.1D, IEEE 802., 1w (Rapid Spanning Tree (RSTP), IEEE 802.1w)1s (Multiple Spanning Tree), IEEE 802.3x (Flow control), SNMP v2/3, IEEE 802.17, MPLS FRR, MPLS-PWE-3, VPLS, and H-VPLS, MPLS-VLL., RFC 3619 (EAPS), RFC 2236, RFC 3376, SDH Services ITU-T G.526 or ITU-T G.828, ITU G.783, ITU G.957, ITU G.707, as applicable SONET Specifications and Timing Issues OCN Transmission parameter limits, interface combinations, and technical specifications applicable to Interstate Carriers for Customer interconnection at Provider POPs are contained in ANSI TI.403-1989 and TI.404-1989. DS3s carried over Synchronous Optical Network (SONET) transport systems can incur phase transients as a result of pointer adjustments. In some instances timing problems could surface in Customer's equipment with Stratum 3 or better clocks. This may result in the Customer's clock disqualifying its synchronization reference, generating an alarm and/or selecting an alternate reference or entering holdover. To insure proper operation, channelized DS3 circuits must comply with Bellcore Technical Advisory, GR-436. Digital Synchronization Network Plan, and ANSI TI.101-1994. When timing is taken from a Provider transported DS3, the Customer's equipment must be capable of accommodating SONET pointer adjustments. SDH Timing Issues E1 service signal frame structure will comply with ITU-T G.704. STM service signal frame structure will comply with ITU-T G.707. Electrical signal interfaces will comply with ITU-T G.703. Optical signal interfaces will comply with ITU- T G.957
Service Unavailability means when, as a result of a failure of systems (with respect to systems that are within the Registry Operator's control):
Examples of Service Unavailability in a sentence
Any periods of time during which a trouble ticket is kept open at Customer’s request following notification by Global Crossing that Service has been restored, is not included in measuring the duration of a period of Service Unavailability.
For Waves provided on an Annual Lease basis, Global Crossing will credit the Customer in accordance with the table below in the event of Service Unavailability.
This propagation delay commitment (i) does not apply during any periods of Service Unavailability and (ii) only applies where requested by Customer on an individual case basis for specific Waves and agreed to by Global Crossing.
Service Unavailability is measured from the time (a) that Customer reports Service Unavailability to Global Crossing, and Global Crossing opens a trouble ticket, until the time (b) that Global Crossing advises the Customer that the Service is restored and operating in accordance with agreed specifications, and Global Crossing closes the trouble ticket.
More Definitions of Service Unavailability
Service Unavailability means the Service is unavailable in accordance with the applicable Service Level Agreement. “Users” means Customer and its employees, contractors, agents, lawyers, auditors or end users (including any customer of the Customer) of the Services, including any persons who Customer provide with access to, or on whose behalf Customer access the Services.
Service Unavailability is defined as the inability of the CASB to request, process and receive cloud application content substantially in accordance with the published online documentation for the CASB, and measured during any given calendar month.
Service Unavailability is defined as the inability of the EMS to receive and process email substantially in accordance with the published online documentation and measured during any given calendar month.
Service Unavailability is defined as the inability of the WS to request, process and receive web content substantially in accordance with the published online documentation for the WS, and measured during any given calendar month.
Service Unavailability is defined as a state during which authorized users are unable to use the Cloud Components to authenticate user identity in order to gain access to protected services, systems and applications. Service Unavailability does not include any unavailability that results from: (a) suspension or termination of the Service pursuant to the terms of the Agreement, (b) factors outside of our reasonable control, including without limitation, any force majeure event, internet accessibility problem beyond our ISP environment, network, software, equipment or other technology, (c) the licensed software hosted by you, and (d) any maintenance window for scheduled routine system maintenance.
Service Unavailability means the inability of the email filtering service to receive and process email in substantial conformance with Forcepoint’s published Documentation for the email filtering service, as may be updated by Forcepoint from time to time, on behalf of the Customer and measured during any given calendar month. • In the event of Service Unavailability for more than 0.001% of any calendar month, Customer may be eligible for a Service Credit equal to 1 day for each 2-hour period of Service Unavailability, subject to a maximum credit of 5 days in any 1 month.
Service Unavailability is defined as the inability of the MFA to receive and process requests and generate and dispatch OTPs substantially in accordance with the published online Documentation for the MFA, and measured during any given calendar month. Service Unavailability does not include failures of networks or systems (servers, hardware and associated software) outside of our control that are involved in the delivery of OTPs (including but not limited to CPaaS providers used for OTP delivery by SMS or Email Service Providers used for delivery of OTPs by email).