Software Support and Maintenance. Vaioni is unable to provide any support for hardware/component failure associated with customer provided servers. It is the customer's responsibility to arrange on-site maintenance cover, through manufacturers, third party or own staff provision. All customer provided hardware must be fitted into the rack space using a correct manufacturer's rack mounting kit or mounted on shelves. Equipment not complying will be removed. The customer accepts sole responsibility for the installation of third party software. It is the customer's responsibility to ensure that they are in possession of valid licences for all software used on their collocated server. Vaioni is unable to provide technical support for third party applications. The customer is responsible for any conflicts that third party software installation may cause. If Vaioni is asked to provide any intervention to resolve conflict issues then a charge will be made at the company's standard consultancy rate of £100 per hour. Additional charges may apply for operations carried out by third parties. The customer will have physical access to their server by prior appointment only. All appointments for physical access to collocated servers must be made by emailing xxxxxxx@xxxxxx.xxx or via telephone to 0000 000 0000. Vaioni Service Level Agreement – IP Transit Vaioni warrants that its supply of access to the Internet shall be available at a level not less than 99.95% per month - the “Standard Service Level Guarantee”. The SLA shall only apply to the bandwidth Services. Notification of Outage and Service Interruption Events - as part of an additional Service Level Agreement:
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Software Support and Maintenance. Vaioni is unable to provide any support for hardware/component failure associated with customer provided servers. It is the customer's responsibility to arrange on-site maintenance cover, through manufacturers, third party or own staff provision. All customer provided hardware must be fitted into the rack space using a correct manufacturer's rack mounting kit or mounted on shelves. Equipment not complying will be removed. The customer accepts sole responsibility for the installation of third third-party software. It is the customer's responsibility to ensure that they are in possession of valid licences for all software used on their collocated server. Vaioni is unable to provide technical support for third party applications. The customer is responsible for any conflicts that third party software installation may cause. If Vaioni is asked to provide any intervention to resolve conflict issues issues, then a charge will be made at the company's standard consultancy rate of £100 per hour. Additional charges may apply for operations carried out by third parties. The customer will have physical access to their server by prior appointment only. All appointments for physical access to collocated servers must be made by emailing xxxxxxx@xxxxxx.xxx or via telephone to 0000 000 0000. Vaioni Service Level Agreement – IP Transit Vaioni warrants that its supply of access to the Internet shall be available at a level not less than 99.95% per month - the “Standard Service Level Guarantee”. The SLA shall only apply to the bandwidth Services. Notification of Outage and Service Interruption Events - as part of an additional Service Level Agreement:
Appears in 1 contract
Samples: Service Level Agreement
