SRP IT Enterprise Deployment Support Sample Clauses

SRP IT Enterprise Deployment Support. The contractor shall provide technical support to all users of SRP IT applications at all 102 SRP supported installations, Commands, and HQDA. The contractor shall operate a central help desk from the contractors location, operating from 0700-1800 Eastern Monday thru Friday, to services and support to users and to the SRP IT hardware, software and systems. The contractor shall operate the central help desk to manage requests for functional and technical support, and collect user feedback or change requests; user requests shall be enabled through the SRPWeb Site Support page, by telephone, or by email. The Help Desk shall provide technical support for all SRP IT applications, troubleshoot problems involving input, retrieval, connectivity, and hardware and retrieval. The contractor shall conduct modifications of database information and general operation and maintenance of the systems and sub-elements, software change packages, analyze equipment and software reliability, performance and utilization reports to identify and define problem areas and to establish performance levels. The contractor shall conduct initial and sustainment training; fielding and training teams to support fielding of new systems which shall include technical and functional user training to personnel to increase administrator and operator proficiency and functionality of the program; and conduct site and assistance visits upon request. The contractor shall develop an on-line means for peer-to-peer counseling and for users to provide input pertaining to data analysis, system development, and basic operation of the program. Centralized management of all trouble tickets, help desk requests for functional and technical support, and user feedback or change requests shall be posted and tracked in an automated Help Desk Software. The contractor shall prepare and follow SOP for the centralized Help Desk support. The contractor shall provide technical support for the Help Desk software, including user interface changes, workflow changes, report changes, and interfaces with SRPWeb Portal.
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Related to SRP IT Enterprise Deployment Support

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  • Distribution Services 3.1. Distributor will have the right, as agent for the Fund, to enter into dealer agreements with responsible investment dealers, and to sell Shares to such investment dealers against orders therefor at the public offering price (as defined below) stated in the Fund’s effective Registration Statement on Form N-2 under the 1940 Act and the Securities Act of 1933, as amended (the “Securities Act”), including the then-current prospectus and statement of additional information (the “Registration Statement”). Upon receipt of an order to purchase Shares from a dealer with whom Distributor has a dealer agreement, Distributor will promptly cause such order to be filled by the Fund. 3.2. Distributor will also have the right, as agent for the Fund, to sell such Shares to the public against orders therefor at the public offering price (as defined below) and in accordance with the Registration Statement. 3.3. Distributor will also have the right to take, as agent for the Fund, all actions which, in Distributor’s reasonable judgment, are necessary to carry into effect the distribution of the Shares. 3.4. The “public offering price” for the Shares of the Fund shall be the net asset value (“NAV”) of the Shares then in effect, plus any applicable sales charge determined in the manner set forth in the Registration Statement or as permitted by the 1940 Act and the rules and regulations promulgated by the SEC or other applicable regulatory agency or self-regulatory organization under the oversight of the SEC. In no event shall any applicable sales charge exceed the maximum sales charge permitted by the Rules of FINRA. 3.5. The NAV of the Shares of the Fund shall be determined in the manner provided in the Registration Statement, and when determined shall be applicable to transactions as provided for in the Registration Statement. The NAV of the Shares shall be calculated by the Fund or by another entity on behalf of the Fund. Distributor shall have no duty to inquire into or liability for the accuracy of the NAV per Share as calculated. 3.6. On every sale, the Fund shall receive the applicable NAV of the Shares promptly, but in no event later than the third business day following the date on which Distributor shall have received an order for the purchase of the Shares. 3.7. Upon receipt of purchase instructions, Distributor will transmit such instructions to the Fund or its transfer agent for the issuance and registration of the Shares purchased. 3.8. Distributor, as agent of and for the account of the Fund, may repurchase the Shares at such prices and upon such terms and conditions as shall be specified in the Registration Statement. 3.9. Distributor shall maintain membership with the National Securities Clearing Corporation (“NSCC”) and any other similar successor organization to sponsor a participant number for the Fund so as to enable the Shares to be traded through FundSERV. The Distributor shall not be responsible for any operational matters associated with FundSERV or networking transactions. 3.10. Distributor will review all proposed advertising materials and sales literature for compliance with Applicable Law and shall file such materials with appropriate regulators as required by current laws and regulations. Distributor agrees to furnish the Fund with any comments provided by regulators with respect to such materials. 3.11. Distributor shall prepare or cause to be prepared reports for the Board of Trustees (the “Board”) of the Fund regarding its activities under this Agreement as reasonably requested by the Board.

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  • Transition Services Agreement Seller shall have executed and delivered the Transition Services Agreement.

  • Certification as Small Contractor or Minority Business Enterprise This paragraph was intentionally left blank.

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