Standard Service Levels. Participating States and/or Entities may negotiate their own Service Level Agreement (SLA) with the Contractor. The SLA, must, at a minimum, adhere to the following requirements:
Appears in 6 contracts
Samples: Master Lease Agreement, Master Agreement, Naspo Valuepoint Master Agreement
Standard Service Levels. Participating States and/or Entities may shall negotiate their own Service Level Agreement (SLA) with the ContractorAwarded Vendor(s). The SLA, must, at a minimum, adhere to the following requirements:
Appears in 2 contracts
