Customer Service Team. The Customer Service Team shall be responsible for assisting the Ordering Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder information, contracted pricing, Market Basket item availability and ensuring service level compliance.
Customer Service Team. The Customer Service Team shall be responsible for assisting the State Agencies with any issues and ensuring service level compliance.
Customer Service Team. Contractor shall also have a designated customer service team who shall be available by phone (via local or toll free number), fax, or email during Normal Business Hours.
Customer Service Team. The Supplier shall ensure that, in accordance with its obligations under the Framework Agreement, it has a Customer Service Team which shall: ensure accurate set-up and management of the Customer's account with the Supplier; ensure invoices are billed and, subject to Clause 10.4, issued in the format requested by the Customer; be the first point of contact for the Customer if it has a Query and/or Complaint, and deal with and resolve such Queries and Complaints; attend meetings with the Customer as and when required; prepare all reports, documents and other information required under the Framework Agreement or this Agreement to be provided to the Customer; and deal with Customer Queries and Complaints in accordance with Clauses 5.4 to 5.15.
Customer Service Team. 5.3 The Supplier shall ensure that, in accordance with its obligations under the Framework Agreement, it has a Customer Service Team which shall:
Customer Service Team. The Customer Service Team (CST) is the primary technical point of contact for the Customer. It takes care of the acceptance, registration, classification and handling of incidents, service requests and change requests. Contact details and Office Hours CST CST: Interconnect Emergency Service (Out of Office Hours Service) (24/7): Email: +0000-0000000 + 3173-8800012 / + 3173-8999912 (backup) xxxxxxx@xxxxxxxxxxxx.xx Monday - Thursday Friday 08.00 - 19.00 08.00 - 17.30
Customer Service Team. The Supplier shall establish and maintain at all times throughout the Term, a customer service team (“Customer Service Team”). The Customer Service Team shall be a team exclusively available to the Authority and the Customers which shall facilitate the administration and management of the provision of the Services and Ancillary Services by the Supplier to the Customer Portfolio. The Customer Service Team's functions shall include: ensuring accurate set-up and management of Customer accounts with the Supplier; providing Interim Prices to Customers and the Authority; ensuring Supply Points are Registered on time and that all Transfer Objections are reported to the Customer and the Authority; ensuring accurate invoices are issued to Customers in a format requested by the Customer and in accordance with the timescales set out in Paragraph 8.3; ensuring that no Customer remains unbilled for a period of more than three (3) consecutive months in respect of each Site; processing Supply Point additions and withdrawals; being the first point of contact for Customers with Queries and/or Complaints, and dealing with and resolving such Queries and Complaints; attending meetings with Customers as and when required (including pursuant to the Supplier Action Plan); acting as a liaison between the Authority and the Supplier; and completing all Reporting Documents to be provided to the Authority, Customers or other persons, all such reports to be in the format required in accordance with the requirements of this Framework Agreement (or otherwise acceptable to the receiving party), and the Supplier shall ensure that the Customer Service Team performs each of these functions in accordance with this Framework Agreement. The Supplier shall ensure that the Customer Service Team has sufficient resources (including in terms of manpower, facilities and other resources) by reference to the size of the Customer Portfolio to enable it to perform its functions in an efficient, effective and timely manner. If the Customer Portfolio increases during the Term in terms of the number of Contracted Customers or Supply Points, the Supplier shall allocate such additional resources to the Customer Service Team as may be required to enable the Customer Service Team to continue to comply with the standards of performance required by this Framework Agreement. The Supplier shall use all reasonable endeavours to ensure that documentation sent by it to any Customer in accordance with the requirements...
Customer Service Team. The Customer Service Team shall be responsible for assisting the User Agencies with any issues related to, but not limited to, product information, order status, delivery information, backorder information, contracted pricing, Market Basket item availability and ensuring service level compliance. The Contractor must assign one or more dedicated and knowledgeable customer service representative to manage each contracting agency's account. This representative must manage the account including scheduling of testing and training, billing questions, resolving service questions or problems from any source, and must act as liaison between the agency and any provider or subcontractor or among consortium members should any dispute occur. Upon execution of the Contract the Contractor shall provide a contact list of all representatives to the Vendor Manager and include it in the Communication Plan.
Customer Service Team. The Customer Service Team shall be responsible for fulfilling service requests and ensuring service level compliance. This team shall remain in place throughout the full contract term.
