Common use of STEP Clause in Contracts

STEP. The employee shall submit the grievance, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with each

STEP. The employee shall submit If the grievancePlant Manager's response is not satisfactory, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which Plant Chairperson must inform the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision Plant Manager in writing within five (5) working days following of receipt of the day on which Plant Manager's response that the grievance was will be presented to himan Arbitration Board established in accordance with the Labour Relations Act of Ontario. This step If no written request for arbitration is received within the time specified by the Company or Union, as the case may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding stepbe, the grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance Any difference arising directly between the Centre Company and the Union concerning the interpretation, application application, administration or alleged violation of the Agreement shall this collective agreement may be originated at as a grievance in Step by either party. The information identified in Step must be included in the grievance. This must be done within ten five (5) working days following after the circumstances giving rise to the grievance first occurred. The grievance shall be answered in writing by the Company or the Union, as the case may be, within fifteen (15) working days following the receipt of the grievance. Failing receipt of a satisfactory answer, the grievance may be submitted to arbitration as in Article above. It is expressly understood, however, understood that provisions of this may not be used with respect to a grievance directly affecting dealt with under this paragraph shall not include any matter upon which an employee which he could have instituted himself would be personally entitled to grieve and the regular grievance procedure for personal grievance shall not be thereby Where bypassed except where the Union establishes that the employee has not grieved an unreasonable standard that is patently in violation of this agreement and that adversely affects the right of persons in the bargaining unit. A grievance is by a Centre grievance it shall group of employees regarding the interpretation, application, administration or an alleged violation of this collective agreement may be filed in accordance with eachthe provisions of this article beginning at Step providing the facts of each employee's case are the same and any legal issue is also the same.

STEP. If any employee has a grievancehe wishes to bring to the attention of the Company, he shall take the matter up with his immediate Supervisor. The employee shall submit will be accompanied by his Xxxxxxx. If the grievance is not settled to the satisfaction of the employee within two (2) days, it will then be stated in writing and be submitted to the Department Manager. Within three (3) working days, the Department Manager such other persons as may be designated by the Company) will meet with the employee and his Xxxxxxx, to discuss the grievance. The Department Manager will give his answer to the grievance, in writing, within two (2) days after the meeting has been held. If his reply to the grievance is not satisfactory, the Union may, within three (3) working days after receiving the written reply of the Department Manger, refer the matter to the Plant Manager. Within three (3) working days following receipt of the grievance, the Plant Manager such other persons as may be designated by the Company), will meet with the employee and signed his Xxxxxxx to discuss the matter. At this meeting a full-time Staff Representative of the International Union may be present, if requested by him, to his immediate supervisoreither party. The employee Plant Manager will give a written reply to the grievance within three (3) working days after the meeting has been held. If the meeting referred to in Step does not result in a settlement of the grievance to the satisfaction of both parties, then either party to this Agreement may, within thirty (30) days after the date of the written reply, refer the matter to arbitration as hereinafter provided. Any of the time allowances provided for in this Article may be accompanied extended by a Union xxxxxxxmutual agreement. The immediate supervisor will "deliver his decision in writing within five days following Company may refuse to consider any complaint, the day on alleged circumstances of which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within arose more than five (5) working days following prior to the day on which the grievance was complaint being presented to himthe Supervisor. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding stepWhere a matter is referred to arbitration, the grievance Party requesting Arbitration shall advise the other Party in writing of its request, together with a statement as to the issue to be arbitrated. An impartial Arbitrator shall be submitted in writing selected by the Parties or if such Parties fail to agree upon the selection of an Arbitrator within twenty (20) working days of notification of appeal to Arbitration, then the Minister of Labour for the Province of Ontario shall designate the Arbitrator. The jurisdiction of the Arbitrator shall be limited to the Chief Executive Officer matter in dispute and he shall not have the Centre jurisdiction to change, modify or disregard any provision of this Agreement, nor substitute any new provision in lieu thereof, nor to give any decision inconsistent with this Agreement. The Parties agree that an Arbitrator shall have the des- ignated Centre representativepower to award compensation or damages to any party, or employee, who is dealt with contrary to the provisions of this Agreement. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative All decisions of the Union, within five days Arbitrator arrived at in accordance with the provisions of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the this Agreement shall be originated at Step within ten days following final and binding upon all parties concerned. Each of the circumstances giving rise to Parties hereto will share equally the grievance. It is expressly understood, however, that provisions expenses of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachArbitrator.

STEP. The employee shall with the assistance of a Union Xxxxxxx, if desired, must submit the a written grievance, in writing, signed and signed dated by himthe employee, to his her immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his her decision in writing within five working days following the day on which the written grievance was presented to himher. Copies of the immediate reply shall be forwarded to the and the Union Xxxxxxx. Failing settlement settlement, then: \ Within five (5) working days following the decision under in Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall employee must submit the written grievance to his Department Headthe Manager of Human Resources and Administration. Within five (5) working days of receipt of the grievance by the Manager of Human Resources and Administration, who will deliver his unless extended by mutual agreement of the parties in writing, a meeting shall be held between the Employer, an official of the Union, the and the Xxxxxxx at which time the grievance shall be discussed. The decision of the Employer shall be given in writing within five (5) working days following this meeting. Copies of the day on which reply shall be forwarded to the grievance was presented to him. This step may be omitted where and the employee's immediate supervisor and Department Head are the same personUnion Representative. Failing settlement then: Step Within under the foregoing procedure, either party may submit the matter to arbitration within five (5) working days following after the decision in the immedi- ately preceding stepunder Step is given. If no written request for arbitration is received within such five (5) working days period, unless extended by mutual agreement, the grievance shall be submitted in writing deemed to the Chief Executive Officer the Centre or the des- ignated Centre representativehave been abandoned. A meeting will then be held between the Chief Executive Officer grievance or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre Employer and the Union concerning the interpretation, application or alleged violation of the Agreement shall must be originated at Step within ten five working days following the circumstances giving rise to the grievance. It Failing settlement under Step within five (5) working days, the grievance may be submitted to arbitration in accordance with Article However, it is expressly understood, however, understood that the provisions of this Article may not be used with respect by the Union to institute a grievance or complaint directly affecting an employee which he she could have instituted himself herself and the regular grievance procedure shall not be thereby by-passed. Where the grievance is a Centre grievance an Employer grievance, it shall be filed in writing with eachthe Union and the Union shall give its reply within five working days following receipt of the grievance.

STEP. The employee shall employee, with the assistance of a Union Xxxxxxx, if desired, must submit the a written grievance, in writing, signed and signed dated by him, the employee to his her immediate supervisor. The Where, because of the inability of the employee to personally attend to the signing of the grievance within the five (5) working day time limit, a xxxxxxx may sign the grievance on the employee's behalf, provided that the grievance shall be accompanied deemed to have been withdrawn unless the employee signs the grievance and provides a copy of the signed grievance to the immediate supervisor at or prior to the Step meeting (it is understood that a facsimile copy of the grievance bearing the s signature shall suffice or where otherwise agreed by a Union xxxxxxxthe Parties). The Her immediate supervisor will "deliver his her decision in writing within five (5) working days following the day on which the written grievance Grievance was presented to himher. Copies of the immediate reply shall be forwarded to the and the Union Xxxxxxx who assisted the to reduce the grievance to writing. Failing settlement settlement, then: \ Within five (5) working days following the decision under in Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall employee must submit the written grievance Grievance to his Department Headthe Manager, who will deliver his Community Health Services. Unless extended by mutual agreement of the parties, in writing, a meeting shall be held, within ten working days of the request, between the Society, an official of the Union, the and the Xxxxxxx at which time the Grievance shall be discussed. The decision of the Society shall be given in writing within five (5) working days following this meeting. Copies of the day on which Society’s reply shall be forwarded to the grievance was presented to him. This step may be omitted where Union Xxxxxxx and Official of the employee's immediate supervisor and Department Head are Union who attended at the same personStep meeting. Failing settlement then: Step Within five under the foregoing procedure, either party may submit the matter to arbitration within ten working days following after the decision in the immedi- ately preceding stepunder Step is given. If no written request for arbitration is received within such ten working day period, the grievance Grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachdeemed t o have

STEP. The It is generally understood that an employee shall submit give their immediate Foreperson an opportunity to adjust the complaint or grievance, in writing, and signed by him, to his immediate supervisor. The employee Foreperson shall render their decision within two (2) working days. Failing satisfactory settlement or a response from the Foreperson within the specified time, then: The grievance will be reduced to writing and will be taken up between the Xxxxxxx, a member of the Union Committee and the General Manager or a designate within two (2) working days. Such meetings will take place at Any rescheduling of this time will be with the mutual agreement of both par- ties. The aggrieved may be accompanied by a Union xxxxxxxpresent at the request of either party. The immediate supervisor will "deliver his General Manager or a designate shall render their decision within two (2) working days. Failing a satisfactory settlement or a response the General Manager or a designate within the The matter may be taken up within four (4) full working days between the Union Committee member and the President or a designate. The aggrieved may be present at the request of either party. A representa- tive of the Union may be present at this step at the request of either party. The President or a designate shall render their decision in writing within five days following the day on which the written grievance was presented to himthree (3) working days. Failing satisfactory settlement then: \ Within five days following at Step or a response from the decision under Step President or a designate within the employeespecified time, accompanied by the grievance may be submitted to arbitration. If arbitration is not invoked within a union xxxxxxxperi- od of twenty (20) working days, the grievance will be considered to have been settled or abandoned. A Union Policy grievance, a group grievance or a Company grievance may be submitted to the Company or the union xxxxxxx Union, as the case may be, within three (3) working days of the circumstances giving rise to a grievance. A meeting between the Company and the Union shall submit the written grievance to his Department Head, who will deliver his decision in writing be held within five (5) working days following of the day on which presentation of the grievance was presented to himwritten grievance. This step may be omitted where If the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding stepmatter is not disposed of at that meeting, the grievance may be submitted to arbitration within twenty (20) days of such meeting and Article shall apply. It is expressly understood that the provi- sions of this paragraph may not be used by the Union to bypass any of the provisions stated in Article It is agreed that all time limits in Articles and are mandatory and the only extensions of time limits will be by the Union and Company them- selves, notwithstanding the section of the Labour Relations Act, which refers to an Arbitrator’s authori- ty on time limits. Any and all time limits fixed by this article may at any time be extended by verbal and or writ- ten agreement between the Company and the Union. In the event that no accord is reached through the procedure herein provided in Article the par- ties shall endeavour to agree upon a single Arbitrator to whom the grievance or grievances shall be submitted in writing referred for settlement. In the event of failure to agree, after twenty (20) days, either party can request the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied appointment of an Arbitrator by the general representative Office of Arbitration for the Province of Ontario. The Arbitrator will hear and determine the difference or allegation and shall issue a decision and that decision is final and binding upon the parties and upon the Company and any employee affected by it. The Arbitrator shall not be authorized to make any decision which is contrary to or inconsistent with the provisions of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the partiesAgreement. The decision of the Centre Arbitrator shall be delivered binding on both parties. The compensation and expenses of the Arbitrator shall, in writing within ten days following all cases, be borne equally by the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre Company and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievanceUnion. It is expressly understood, however, understood that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure Arbitrator shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachhave jurisdiction to award interest on any monies payable by virtue of their award.

STEP. The employee shall submit the grievance, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by If a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision has not been reached under Step No. the employee, accompanied by a union xxxxxxx, or Xxxxxxx may refer the union xxxxxxx shall submit the written grievance to his Department HeadUnion Grievance Committee, who will deliver his decision in writing which may within five (5) working days following of the day on which Director’s reply refer the grievance was presented to himthe Director of Human Resources. This step Within eight (8) working days the Director of Human Resources or hidher nominee with such other representation as may be omitted where chosen to represent the employee's immediate supervisor Employer shall meet with the and Department Head are the same personUnion Grievance Committee to discuss the grievance. Failing settlement then: Step Within five days following At this meeting a full-time representative of the decision in Union may be present, if presence is requested by the immedi- ately preceding step, Employer or the Union. Written reply to the grievance shall be submitted in writing given to the Union and the Chief Xxxxxxx within five (5) working days such meeting with a copy to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative Xxxxxxx and the desig- nated union representatives who may be accompanied Recording Secretary of the Local. If a grievance is not settled to the satisfaction of either party to this Agreement by the general representative of the Unionprocedure outlined above, then either party may within five ten (I 0) working days of the submission reply of the Director of Human Resources refer the grievance at Step unless to Arbitration in accordance with the provisions contained in Article Any of the time allowances provided in this Article may be extended by mutual agreement in writing between the Union and the Employer and a copy to the Recording Secretary. Any grievance not initiated or appealed at any stage of the parties. The decision grievance procedure including reference to arbitration within the time limits stipulated shall be considered on the basis of the Centre last decision and not subject to further appeal. Section of the Labour Relations Act, Chapter as amended, shall not apply to this Agreement. An employee’s earnings shall be delivered in writing within ten days corrected by the second pay following the date resolution of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting concerning an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where employee’s wages where the grievance is a Centre grievance it shall resolved in the employee’s favour. Any correction of or more will be filed with eachcorrected within ten working days.

STEP. The employee employee, who may request the assistance of the Xxxxxxx, may present his alleged grievance to the Supervisor. The grievance shall submit be in writing on a grievance form and shall include the nature of the grievance, in writing, the remedy sought and signed by him, the section or sections of the Agreement which are alleged to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "have been violated; the Supervisor shall deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) working days following the day on which the grievance was presented to himsettlement. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step STEP Within five (5)working days following after the decision in the immedi- ately preceding stepStep is given, the who may request the assistance of the Xxxxxxx, may submit the grievance shall be submitted in writing to the Chief Executive Officer the Centre Director of Operations or the des- ignated Centre representativedesignate. A meeting will then be held between the Chief Executive Officer Director of Operations or the designated Centre representative designate and the desig- nated union representatives Business Agent who may be accompanied assisted by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the partiesa Xxxxxxx. The decision of the Centre Director of Operations or designate shall be delivered in writing within ten days following five (5) working days. It is understood that the date Director of Operations or designate may have such counsel and assistance as may desire at any such meeting. Policy Grievance A Failing a settlement under Step of any difference between the parties arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, such difference may be taken to Arbitration as hereinafter provided. If no written request for arbitration is received within thirty (30) full working days after a decision in Step is given, the grievance shall be deemed to have been withdrawn. Any complaint or grievance arising directly between the Centre Company and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at under Step within ten (10) calendar days following after the circumstances giving rise to the grievancecomplaint have originated or occurred. It However, it is expressly understood, however, understood that the provisions of this paragraph may not be used with respect to institute a complaint or grievance directly affecting an employee or employees which he such employee or employees could have instituted himself themselves institute and the regular grievance procedure Grievance Procedure shall not be thereby Where bypassed. In all steps of the Grievance Procedure, where no written answer has been given within the time limit specified, the concerned, the Union or the Company, as the case may be, shall be entitled to submit the grievance is a Centre to the next step of the Grievance Procedure. The Company guarantees that Union Stewards shall not suffer any loss in pay for attending to grievance it shall be filed with eachmatters, up to but not including arbitration. Furthermore, the Company guarantees that Union Stewards on the Negotiating Committee will not suffer any loss in pay during all steps of negotiations.

STEP. Should the employee be dissatisfied with the super- visor's disposition of the complaint, he may, with the assistance of his committeeperson, refer such matter on a written grievance form supplied by the Employer to his supervisor who shall answer the grievance in writing within three (3) working days. The complaint shall constitute a formal grievance at Step and shall be filed no later than three (3) working days from the date of the supervisor's reply to the complaint. The grievance ought to contain a statement of the facts relied upon, indicate the articles and sub-sections of the Agreement which are alleged to have been violated, where possible indicate the name of the employee shall submit who may be ad- versely affected by the grievance, in writing, indicate the relief sought and be signed by him, the employee. STEP If no settlement is reached at Step the grievance may be referred to his immediate Step within five (5) working days of receipt of the reply of the supervisor. The employee full Grievance Committee and representatives of management shall meet to discuss the grievance within five (5) working days of receipt of the referral. The Union’s National Representative may be accompanied by a Union xxxxxxxin at- tendance at this meeting. If the grievance is not settled it may be referred to arbitration as herein- after provided. The immediate supervisor Employer will "deliver his decision in writing within five days following provide its reply to the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) working days following of the day on which Step meeting. The Union or the grievance was presented to himEmployer may initiate a griev- ance beginning at Step of the Grievance Procedure. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the Such grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, filed within five ten working days of the submission incident giving rise to the complaint and be in the form prescribed in Step Any such grievance may be referred to arbitration under Article by either the Union in the case of a Union grievance or the Em- ployer in the case of an Employer Any complaint or grievance which is not com- menced or processed through the next stage of the grievance at Step unless Grievance or Procedures within the time specified shall be deemed to have been dropped. How- ever, time limits specified in the Grievance and Arbitra- tion Procedures may be extended by mutual agreement in writing between the Employer and the Union. Any grievance not carried to the next Step within the time limits prescribed herein, or within such exten- sions as may have been agreed to in writing, shall xxxxxxxxx be settled on the basis of the partieslast decision given by the Employer. The decision Union may withdraw, with- out precedent or prejudice to any case, a grievance which has been referred to any step of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre Procedure, and the Union concerning the interpretationEmployer may settle, application without xxxxx- xxxx or alleged violation prejudice to any other case, a grievance which has been referred to any Step of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachGrievance Proce- dure.

STEP. The employee shall submit If the grievance is not then settled, then the may, by his xxxxxxx, within five (5) working days after the written decision of the appropriate supervisor has been received or should have been received, present the grievance, in writing, and signed by himthe xxxxxxx, to his immediate supervisoreither an Area Business Administrator or Supervisor of Maintenance or other representative desig- nated by the Board from time to time. The employee may be accompanied Area Business Administrator or Supervisor of Maintenance or other representative designated by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which Board shall answer the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) working days following the day on which after the grievance was presented to himhas been received. This step If the grievance is not settled in accordance with Step then within ten (10) working days after the decision of the Area Business Administrator or Supervisor of Maintenance other designate has beer received or should have beer received, then the may be omitted where presented by the employee's immediate supervisor on behalf of the the Employee Relation: Officer. Upon receiving grievance, the Management Committee shall notify the Recording Secretary of the time and Department Head are place of a meeting when they will discuss and consider the same person. Failing settlement then: representations made and the decisions reached in Step Within five The meeting shall take place within ten (10)working days following after the Management Committee has received the grievance and the decision in of the immedi- ately preceding step, the grievance Management shall be submitted given in writing to the Chief Executive Recording Secretary of the Union within five (5) working days after such a meeting. The Management shall be made up of the Superintendent of Business, Relations Officer Personnel Officer and Superintendent of Plant [or such other designate]. The Board may submit to the Centre or Union a grievance with respect to the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative conduct of the Union, within five days its Officers Stewards, members or with respect to any alleged violations of the submission collective Such a grievance presented by the Board, in writing, the Recording Secretary within ten working days after the occurrence of the grievance at Step unless extended by mutual agreement matter which is the subject of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It If such a grievance is expressly understoodnot settled, however, that provisions it may be referred to arbitration by the Board in accordance with the provision of of this Collective Agreement. Where a specific provision of this Collective Agreement has been alleged to have been violated or misinterpreted, a group grievance two or more employees in one or more locations) may not be used with respect to presented by the Union denoting the number of employees affected. Such a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachwil l only be

STEP. The employee concerned and the Union Xxxxxxx shall submit within ten working days after the grievancedate of receiving the Company’s answer, present the grievance in writing to the Branch Manager, who shall give reply within five (5) working days in writing. If the employee feels that the grievance has not been satisfactorily settled, and signed by him, may proceed to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which Step At this step the written grievance was shall be presented to himthe General Manager or his designate, within five (5) working days after a decision has been reached at Step A meeting will be held between the grievance committee together with the involved and the General Manager, together with other representatives of management. Failing settlement then: \ Within A staff representative of the Union will also be present at this meeting. The General Manager or his designate shall give his written reply to the Chief Xxxxxxx (a copy also to be faxed to the Union office) within five (5) days following of such meeting. If the General Manager’s reply is not satisfactory to the then the grievance may be referred to arbitration as outlined in Step below. In the event the grievance is not settled at Step the party having carriage of the grievance shall request arbitration of the grievance by giving notice in writing to the other party within thirty (30) days from the delivery of the decision under at Step to the employeeChief Xxxxxxx but thereafter. The arbitration procedure incorporated in this agreement shall be based on the use of a single Arbitrator, accompanied which shall be mutually agreed upon by a union xxxxxxxthe parties. If the parties fail to agree on an Arbitrator, the appointment shall be referred by either party to the Department of Labour Canada to name the sole Arbitrator. The decision of the Arbitrator shall be binding on both parties. The expense of the Arbitrator, if any shall be borne in equal shares by the Company and the Union and shares shall be paid direct to the Arbitrator by each. The Arbitrator shall not be authorized to make any decision inconsistent with the provisions of this agreement not to alter, modify, or amend any part of this agreement. A Union policy grievance may be submitted to the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision Company in writing within five (5) days following from the day on time the circumstances upon which the grievance was presented to himis based were known or should have been known by the A meeting between the Company and the Union shall be held within a reasonable amount of time of the presentation of the written grievance and shall take place within the framework of Step of Article hereof. This step The Company shall give its written decision within five (5) days after such meeting has been held. If the decision is unsatisfactory the grievance may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, arbitration within five thirty (30) days of the submission delivery of such written decision and the grievance at Step unless extended by mutual arbitration sections of this agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachfollowed.

STEP. Failing satisfactory settlement under Step the Association's Committee shall arrange to bring the matter in dispute before the Board at the earliest possible date, The employee Board shall render its written decision within three (3) weeks following such meeting with the Grievance Committee. Despite the foregoing the Board may refuse to consider any complaint, the circumstance of which arose more than twenty-five (25) days before the said complaint was submitted to the Senior Officer as outlined in Step above. This applies only if the aggrieved member has been made aware of the relevant facts within the twenty-five (25) day limitation. In the event that the member does not receive a response, for the purpose of setting a meeting, on submission of a grievance at any Step in this procedure within Twenty-five (25) days of such submission, the member may submit the grievancegrievance to the next Step of the procedure. The Association may, within fifteen (15) working days after receipt of the written decision of the Board, require that the grievance be submitted to a single Arbitrator by notifying the Board in writing of its desire to do so. Within thirty (30) days of such notice to the Board, the two parties shall appoint a mutually acceptable Arbitrator. If the two parties fail to agree upon the selection of an Arbitrator, the appointment shall be made by the Solicitor General of Ontario upon the request of either of the parties hereto. The decision at each step above shall be final and binding upon the Board and the Association and upon a member affected by it, unless a subsequent Step is taken within the times hereinbefore limited. The Association shall be confined to the Grievance and redress sought as set forth in the written grievance filed as provided in Step No matter may be submitted to arbitration which has not been properly processed through all previous Steps of the Grievance Procedure, but any time limit herein contained may be extended by mutual consent. An arbitrator set up under Step of the Grievance Procedure shall not have power to add to, subtract from, alter, modify or amend any part of this Agreement, nor otherwise make any decision inconsistent with this Agreement. Either party to this Agreement may lodge a grievance in writing, and signed by himusing the Grievance Form, to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following with the day other party on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held any difference between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union parties concerning the interpretation, application or alleged violation administration of the Agreement this Agreement, including any question as to whether a matter is arbitrable and such grievance shall be originated commence at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure said Step and Step shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachapply mutatis mutandis to such grievance.

STEP. The employee If the matter is not at Step the Xxxxxxx shall submit contact the Department Head at beginning or end of a work period to arrange a meeting with him at a mutually satisfactory time to discuss the grievance, in writing, and signed by him, to his immediate supervisor. The Department Head shall render a written decision within two working days of the meeting. In the case of the Department Manager and Head being the same person, the grievance may proceed to Step Failing satisfactory adjustment at Step the grievance shall be presented to the General Manager or Chief Administrator of Engineering, Construction and Stores (whichever is applicable) who may hear the case personally or delegate his authority. At this and subsequent steps of the Grievance Procedure, Union representation will be limited to three employees. The grieving employee need not be present throughout the hearing, but he shall be available in case his presence is required. A decision shall be given in writing within five working days of the hearing, or such other time as may be accompanied mutually agreed upon at the time of the hearing. At this and subsequent steps, the Union may be assisted by an International Representative of the International Brotherhood of Electrical Workers. If the grievance is not settled at Step it shall be referred to the Commission at a regular or emergency meeting, which shall take place within working days of the date of the request for the meeting, or at a time mutually agreeable to both parties. Up to two Union xxxxxxxand the Business Manager shall present the case. The immediate supervisor will "deliver having the grievance need not be present, but shall be available in case his presence is required. The Commission shall render its decision in writing within five days following of the day on which hearing, provided all pertinent information and evidence is available at the written time of the said hearing. A policy grievance was presented to him. Failing settlement then: \ Within five days following originating with the decision under Step the employee, accompanied by a union xxxxxxx, Union or the union xxxxxxx shall submit the written grievance to his Department Head, who Commission will deliver his decision in writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative at Step of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievanceProcedure. It is expressly understood, however, that the provisions of this paragraph may not be used with respect to institute a complaint or grievance directly affecting an employee or employees, which he such employee or employees could have instituted himself or themselves institute, and the regular Grievance Procedure shall not thereby be bypassed. Failure of an individual employee to file a grievance procedure shall not be thereby Where considered precedent setting. The Union's grievance will be presented to the General Manager and Chief Engineer or Chief Administrator, Engineering, Construction and Stores and the grievance will be processed as outlined in Step and Step of the Grievance Procedure. The Commission's grievance will be submitted to the Business Manager of the Union, and the time limits as outlined in Step will apply. If such grievance is a Centre grievance not settled to the satisfaction of both parties, then it may be processed to arbitration. The Union shall be filed with eachnotified within three working days after any action that results in an employee being suspended, discharged, or laid off.

STEP. The employee If the reply at Step No. is not satisfactory to the nurse concerned, the grievance may, within ten (10) working days following the said reply, be referred to the Commissioner of Employee and Business Services. Within ten (10) days after a grievance has been referred to the Commissioner of Employee and Business Services, or designate shall submit meet with the and a Union Representative and a Grievance Officer to discuss the grievance. At this meeting a representative of the Canadian Union of Public Employees will attend if either party requests. A written reply to the grievance will be given within ten (10) working days after this meeting has been held. If a grievance involves the discharge of a nurse, then reasons for discharge shall be given in writing. Such a grievance shall proceed directly to Step of the grievance procedure and must be presented in writing, dated and signed signed, by himboth the and a Union Representative within ten (10) days discharge. A grievance claiming unjust discharge may be settled by the Employer's action or by reinstating the nurse and making whole in all respects, to his immediate supervisoror by any other arrangement which is just and equitable in the opinion of the conferring parties, or an Arbitration Board. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, Employer or the union xxxxxxx shall submit Union may file a grievance concerning the written grievance to his Department Head, who will deliver his decision in writing within five (5) days following the day on which the grievance was presented to himgeneral application or interpretation of this Agreement. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the Said grievance shall be submitted reduced to writing, dated and signed, and processed at Step of the grievanceprocedure within twenty (20) days the circumstances causing the grievance. If a grievance is to be referred to arbitration by either party, it shall be so referred within ten (10) working days after the reply at Step No. Any of the time allowances provided above and in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who Article below may be accompanied by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of between the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with each.

STEP. The Any employee grievance shall submit the grievance, be set forth in writing, in duplicate, and signed by him, shall be presented to his immediate supervisorthe Supervisor. The employee may be accompanied by a Union xxxxxxxsubmissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The immediate supervisor will "deliver his decision Supervisor shall review the grievance and reply in writing to the Union within five days following the day on which the written grievance was presented to himtwo (2) working days, giving hisher disposition and reason thereof. Failing If a settlement then: \ Within five days following the decision has not been reached under Step the employeeemployee may within two (2) working days of the Supervisor's reply, accompanied by a union xxxxxxxrefer the grievance to the Administrator of the Home, at interest, or nominee. The Administrator of the union xxxxxxx Home or hisher nominee together with the employee and Supervisor, and Xxxxxxx, shall submit the written grievance to his Department Head, who will deliver his decision in writing meet within five (5) working days following of reference to the day on which Administrator of the Home. The Administrator of the Home shall give hisher reply in writing to the Union within two (2) working days after date of meeting. If settlement has not been reached under Step the employee may refer the grievance was presented to himhisher Union Grievance Committee which may within two (2) working days of the Administrator's reply refer the grievance to the Director of Human Resources or hisher designate. This step Within five (5) working days the Director of Human Resources or designate together with such other representation as may be omitted where chosen to represent the employee's immediate supervisor and Department Head are Employer shall meet with the same personUnion Grievance Committee to discuss the grievance. Failing settlement then: Step Within five days following At this meeting a full- time representative of the decision in Union may be present, if presence is requested by the immedi- ately preceding step, Employer or the Union. Written reply to the grievance shall be submitted in writing given to the Chief Executive Officer Union within five (5) working days after such meeting. If a grievance is not settled to the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied satisfaction of either party to this Agreement by the general representative of the Unionprocedure outlined above, then either party may, within five ten working days of the submission reply of the Director of Human Resources, refer the grievance at Step unless to arbitration in accordance with the provisions contained in Article Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. Notwithstandingthe provisions of the parties. The decision Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the Centre grievance including reference to arbitration within the limits stipulated, shall be delivered considered settled on the basis of the last decision and subject to further appeal. No employee written reprimand shall be entered in writing within ten days following an employee's personnel file unless the date employee and Local Recording Secretary are given a copy of such meetingwritten reprimand. Policy Grievance A complaint or grievance arising directly between the Centre Saturdays and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself Sundays and the regular grievance procedure paid holidays shall not be thereby Where considered working days within the grievance is a Centre grievance it shall be filed with eachscope of this Article.

STEP. The Failing settlement at Step within a further five (5) working days, the employee shall submit the grievanceor a Xxxxxxx on behalf of any employee, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by elevate a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to himthe Department Director, or designate, who shall hold a meeting with the appropriate supervisory people, representative of Human Resources and the Union and the Griever within a further working days and provide answer within a further five (5) working days. Failing settlement then: \ Within five days following the decision under at Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall Union may submit the written grievance to his Department Headthe Director, who will deliver his decision in writing Human Resources or designate within five (5) working days following of receipt of the day on which Step answer. The President of the grievance was presented Company will assign a Director to him. This step may be omitted where convene a meeting within a further ten (10) working days with the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding stepappropriate supervisory people, the grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of Human Resources, and the Union, and the Griever, to discuss the matter and the Director will provide answer within a further five (5) working days. If a satisfactory answer is not reached at Step the grievance may be referred to either expedited arbitration in accordance with the provisions of this agreement and will be scheduled to be heard within thirty (30) days from the date of referral or procedural arbitration within a period of fifteen (15) days after receipt of the submission answer at Step Notice of referral to arbitration must be made to the Director, Human Resources in writing. The time limits imposed on the initial filing of a written grievance are not intended to defeat a grievance where the employee or Union could not have reasonably been aware of the grievance at Step unless extended circumstances upon which they claim a violation of the Agreement is based, for example, delay caused by pay calculation procedures which extend beyond the allowed time limit, or absence through illness, com- pensable accident, vacation, or authorized leave of absence. Time limits set forth in the Article may only be expanded or contracted by mutual agreement of in writing between the parties. The decision Failure by the Company to advance the grievance as outlined above will result in the granting of the Centre shall be delivered grievance. Failure by the Union to advance the grievance as outlined above will result in writing within ten days following the date withdrawal of such meetingthe grievance. Policy Grievance A complaint or than one employee files a grievance arising directly regarding the same issue, the parties agree to handle the individual grievances as a group grievance and hear them simultaneously. Should a difference arise between the Centre Union and the Union concerning Company as to the interpretation, application or alleged violation of this Agreement the Agreement Union shall have the right to file a grievance which shall be originated taken up at Step of the grievance procedure and if a satisfactory settlement of the dispute is not reached within ten days following calendar days, the circumstances giving rise Union may refer the matter to the grievancearbitration no later than a further calendar days. It is expressly understoodunderstood that management may bring any meeting held with the Union grievance committee, however, that provisions of this may not be used with any complaint in respect to the conduct of the Union in its dealings with the Company and, if such complaint by the management is not settled to the mutual satisfaction of the two (2) parties, it may be treated as a grievance directly affecting an employee which he could have instituted himself filed under the procedures set out in this Collective Agreement and referred to arbitration in the regular grievance procedure shall not be thereby Where same way as the grievance is a Centre grievance it of any employee. The parties shall be filed with eachchoose an Arbitrator in rotation from the following list of Arbitrators:

STEP. The employee shall If the grievance remains unsettled at the conclusion of Step the Union may, within five (5) working days, submit the grievance, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Headthe Human Resources Manager, who will deliver his decision in writing shall within five (5) days following after receipt, hold a meeting between the day on which Union Grievance Committee (not to exceed three (3) in number) plus the Local Union President and the appropriate representatives of management in a final attempt to resolve the grievance, The field staff representative of the Union and the may be present at this meeting if requested by either party. If the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding stepis not resolved at that meeting, the grievance Human Resources Manager shall be submitted render a decision in writing to the Chief Executive Officer Union within five (5) days after the Centre or meeting. The Company shall not be required to consider any grievance which is not presented within seven (7) days after the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative Union first became aware of the Union, within five days alleged violation of the submission Agreement. If settlement of the grievance is not reached at Step unless then the may be referred to in writing by either party to arbitration as provided in Article Arbitration, at any time within (30) calendar days after the decision is received under Step When two (2) or more employees wish to file a grievance arising the same alleged violation of this Agreement, such grievancemay be handed as a grievance and presented to the Company beginning at Step of the Grievance Procedure. The Union or the Company have the right to initiate a policy or a grievance of a general nature, beginning at Step of the Grievance Procedure, and all provisions of the Grievance and Arbitration shall apply to such grievances. The time provided in this may be extended by mutual agreement between the parties in If the time allowance, or any extension thereof, is not observed by the party who it is alleged has violated the Agreement, the grievance will be considered as advanced to the next step of this procedure, including arbitration. At any stage of the parties. The decision Grievance Procedure including arbitration, parties may have the assistance of the Centre shall concerned and any necessary witnesses and relevant records. All reasonable arrangements be delivered in writing within ten days following made to permit the date of such meeting. Policy Grievance A complaint conferring parties, or grievance arising directly between the Centre and the Union concerning the interpretationarbitrator, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to have access to the grievance. It is expressly understood, however, that provisions of this may not be used plant to view disputed operations and to confer with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachnecessary witnesses.

STEP. The employee employee, who may request the assistance of the Xxxxxxx, may present his alleged grievance to the Supervisor. The grievance shall submit be in writing on a grievance form and shall include the nature of the grievance, in writing, the remedy sought and signed by him, the section or sections of the Agreement which are alleged to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "have been violated; the Supervisor shall deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) working days following the day on which the grievance was presented to himsettlement. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step STEP Within five (5) working days following after the decision in the immedi- ately preceding stepStep is given, the who may request the assistance of the Xxxxxxx, may submit the grievance shall be submitted in writing to the Chief Executive Officer the Centre Director of Operations or the des- ignated Centre representativedesignate. A meeting will then be held between the Chief Executive Officer Director of Operations or the designated Centre representative designate and the desig- nated union representatives Business Agent who may be accompanied assisted by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the partiesa Xxxxxxx. The decision of the Centre Director of Operations or designate shall be delivered in writing within ten days following five (5) working days. It is understood that the date Director of Operations or designate may have such counsel and assistance as may desire at any such meeting. Policy Grievance A Failing a settlement under Step of any difference between the parties arising from the interpretation, application, administration or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, such difference may be taken to Arbitration as hereinafter provided. If no written request for arbitration is received within thirty (30) full working days after a decision in Step is given, the grievance shall be deemed to have been withdrawn. Any complaint or grievance arising directly between the Centre Company and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at under Step within ten calendar days following after the circumstances giving rise to the grievancecomplaint have originated or occurred. It However, it is expressly understood, however, understood that the provisions of this paragraph may not be used with respect to institute a complaint or grievance directly affecting an employee or employees which he such employee or employees could have instituted himself themselves institute and the regular grievance procedure Grievance Procedure shall not be thereby Where bypassed. In all steps of the Grievance Procedure, where no written answer has been given within the time limit specified, the concerned, the Union or the Company, as the case may be, shall be entitled to submit the grievance is a Centre to the next step of the Grievance Procedure. The Company guarantees that Union Stewards shall not suffer any loss in pay for attending to grievance it matters, up to but not including arbitration. Furthermore, the Company guarantees that Union Stewards on the Negotiating Committee will not suffer any loss in pay during all steps of negotiations. The senior employee filing the grievance shall be filed with eachpaid the grievance if the grievance succeeds.

STEP. The employee shall submit Failing settlement in Step as set forth above, within four (4) days following receipt of the grievancereply in Step the aggrieved employee, in writingtogether with the Departmental Xxxxxxx and the Chief Office Xxxxxxx, and signed if requested by himthe Union, may present the grievance to his immediate supervisorthe employee's Department Head or appropriate designate. The Department Head or appropriate designate will discuss the grievance with the employee may and the A written answer will be accompanied given to the Xxxxxxx by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, Department Head or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing appropriate designate within five (5) working days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, within five days of the submission after discussion of the grievance at this step. Failing settlement in Step unless extended by mutual agreement as set forth above, the Chairman of the partiesUnion's Grievance may, within four (4) working days following receipt of the reply in Step arrange with the Chief Officer for a meeting with the Chief Administrative Officer or his delegate and two (2) members of the Grievance Committee to review the matter in dispute. Such meeting will be held within five (5) working days of the request by the Chairman of the Grievance Committee. It is understood that a National Representative of the Union may be present at this meeting should his presence be requested by either party. The decision Chief Administrative shall issue his written reply to the Chairman of the Centre shall be delivered in writing Grievance Committee within ten five (5) working days following of the date of such meeting. Policy Grievance A complaint or If final settlement of the grievance arising directly between is not attained in Step and if the Centre and grievance is one which concerns the Union concerning the interpretation, application interpretation or alleged violation of either party may refer the grievance to arbitration as provided in Article of this Agreement shall be originated at Step provided that the request for arbitration is made within ten (10) working days following after receipt of the circumstances giving rise reply in Step Should any grievance not be submitted within the time limits specified this Article, it will be considered to have been settled on the basis of the Corporation's last reply to the grievance. It is expressly understood, however, that provisions of this may not be used with respect If no written answer has been given to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it within the time limits specified, the employee shall be filed with eachentitled to process the matter to the next stage including arbitration.

STEP. The employee There shall submit the grievance, in writingbe an xxxxxxx and honest effort to settle all' grievances and disputes immediately ,without stoppage of work, and signed by him, it is understood that an employee with .the I xxxxxxx may present an oral grievance to his immediate supervisor\ superior at any time without recourse to the grievance procedure herein. If such grievance is not settled to the satisfaction of the employee concerned, the eligible employee a written grievance in the following manner and sequence: OTTAWA LANCASTER'DEPOT COLLECTIVE If not satisfactorily settled at Step the grievance shall be taken up by the and the Grievance Committee with the Distribution Manager within two (2) working days of the decision given in Step A representative of the Union shall be called in at the request of either party. The employee may final decision of the Distribution Manager shall be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision rendered in writing within five three ( 3 ) working days following the day on which Step meeting. A copy of the written Distribution Manager's decision will be given the and the Xxxxxxx. \ If not satisfactorily settled at Step the grievance was presented to him. Failing settlement then: \ Within shall be taken up by the the Grievance Committee and the Union Business Agent with the General Manager within working days of the decision given in Step The decision of the General Manager shall be writing within five ( 5 ) working days following the Step meeting. A copy of' the General Manager's decision under will be given to the the Xxxxxxx and sent to the Union office. If not satisfactorily settled at Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx grievance may be 'referred to arbitration. The party requesting arbitration shall submit the written grievance to his Department Head, who will deliver his decision make request in writing to the other party within five (5) working days following the day final decision in Step OTTAWA LANCASTER DEPOT COLLECTIVE AGREEMENT. The matter in dispute shall then be arbitrated by -an arbitration board in accordance with the Ontario Labour Relations Act, The arbitrator shall have no authority to add to, detract from, alter, amend, or modify any provisions of Collective Agreement. No matter may be submitted to arbitration which has not been properly processed through all steps of the grievance procedure. Time limits may be waived by mutual consent of the parties. An employee who has completed his probationary period and who claims he has been discharged without just cause shall file a written grievance at Step of the grievance procedure, the written grievance is submitted to the General Manager within five ( 5 ) days of the discharge. The Union and the Company shall respectively pay one-half of the expenses and fees the Either party to this Agreement may file a policy grievance within thirty (30) days of the occurrence of the event on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, the grievance shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representativeis based. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied policy grievance is a grievance by the general representative one of the Union, within five days parties to this Agreement arising out of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application administration or alleged violation of any of the Agreement terms of this Agreement, but excluding subject matter which can be presented by an employee as an individual grievance. OTTAWA LANCASTER DEPOT COLLECTIVE AGREEMENT” A Union grievance shall be originated filed at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre procedure. policy grievance it shall be filed with eachthe Business Agent of the Union. In the case of a Company policy grievance, the parties shall meet within five (5) working days and the Union shall reply within a further five (5) working days. Failing settlement, Company may submit the grievance to arbitration within twenty-five (25) working days of the filing of the grievance. In the case of dismissal or suspension in which an employee is proven innocent through the grievance procedure, the said employee shall be compensated to the any net wages lost since the dismissal or suspension by reason of same, or in such other manner as may, in of the Arbitrator, be justified. Fundamentally, rules respecting seniority are designed to give employees an equitable measure of security based on continuous service with the Company. The Company agrees total bargaining unit seniority in the event of transfer to a new location’. Seniority shall be subject to the following terms and conditions:

STEP. The If the grievance is not settled in Steps and the employee shall submit the grievance, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement must then: \ Within five days following the decision under Step the employee, accompanied by his Xxxxxxx, and an official of the Union, arrange a union xxxxxxxconference with the General Manager or his designate, or and such conference to be held within ten (10) days, Saturdays, Sundays and General Holidays excepted, of the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision meeting as provided for in writing within five (5) days following the day on which the grievance was presented to him. Step This step time limit may be omitted where extended further upon mutual agreement between the employee's immediate supervisor Company and Department Head are the same personUnion. Failing settlement then: It is further agreed that any grievance going to Step Within five days following of the decision in the immedi- ately preceding step, the grievance Grievance Procedure shall be submitted in writing to the Chief Executive Officer Branch Manager at the Centre time of the conference so provided in Step It is understood that a grievance arising from suspension or discharge will commence with Step of the des- ignated Centre representativeGrievance Procedure and a conference so provided shall be arranged within five (5) days, Saturdays, Sundays and General Holidays excepted, of such suspension or discharge. A In the event that a grievance is not settled through the above procedure, the party registering the grievance may refer the grievance to Arbitration. In so doing, the request to refer the matter to Arbitration must be submitted in writing to the other party no later than five (5) days, Saturdays, Sundays and General Holidays excepted, following the meeting will then be held between as provided for in Step It is agreed that in the Chief Executive Officer or event the designated Centre representative Company has a grievance the Company shall arrange a meeting with an official of the Union within five (5) days, Saturdays, Sundays and General Holidays excepted, from the time that the complaint arose, and shall, if necessary, follow through with a request for arbitration in the manner described above. If the Company and the desig- nated union representatives who may Union can agree on a person to be accompanied appointed as a sole arbitrator within ten (10) working days of the receipt by the general representative one party of the request to refer the grievance to arbitration, then such person shall be so appointed and the Company and the Union will jointly bear the expense of such sole arbitrator. If the Company and the Union cannot agree on a person to be appointed as a sole arbitrator, then the party registering the grievance may refer the grievance to a Board of Arbitration by submitting a written request to so refer the matter no later than five (5) working days the tenth (10th) work day referred to in the previous paragraph. The Board of Arbitration shall consist of three (3) persons; one (1) to be an appointee of the Company and one (1) to be an appointee of the Union, and the third, who shall be Chairman, shall be selected by the two (2) so appointed. The notice requesting the establishment of a Board of Arbitration to deal with a grievance shall contain the name of the nominee of the party giving notice. The party receiving notice shall, within five (5) days of the submission receipt of such notice, Saturdays, Sundays and General Holidays excepted, advise the party giving the notice, in writing, as to the name of its nominee. If no such notice is given, the party giving the notice may apply to the Minister of Labour for the Government of Canada who shall, under the Canada Labour Code, appoint the nominee. It shall then be the responsibility of the two (2) nominees so appointed to, within seven (7) days, agree upon a Chairman and in the event that the nominees fail to reach agreement as to the name of a Chairman, it shall be the responsibility of the party serving the original notice to ask the Minister of Labour for the Government of Canada to appoint a Chairman. Prior to proceeding to arbitration the parties may utilize the services of a grievance at Step unless extended mediator. The parties may also request a recommendation from the grievance mediator and may mutually agree to be bound by mutual agreement recommendation. Where a binding recommendation has been requested and received, such decision shall be the final resolution to the grievance. Where the parties have been unable to agree on a mediator, they may request the Minister of Labour to appoint such under section (1) of the Canada Labour Code. The costs of such mediator shall be jointly borne by the parties. The sole Arbitrator or the Board of Arbitration, as the case may be, so constituted shall then forthwith consider and determine the matters at issue which have been submitted for arbitration, and the decision of the Centre sole Arbitrator or a majority of the members of the Arbitration Board, as the case may be, shall be delivered in writing within ten days following final and binding on all parties concerned. Should there be no majority decision, the date decision of such meetingthe Chairman shall hold. Policy Grievance A complaint or grievance arising directly between the Centre The Company and the Union concerning will each bear the interpretation, application or alleged violation expense of their Arbitrator and the parties will jointly bear the expense of the Chairman or that of the sole Arbitrator, if such be the case. Neither the Arbitrator nor the Board of Arbitration shall have the right to alter or change any provision in the Agreement shall be originated at Step within ten days following or substitute any new provisions in lieu thereof or give any decision inconsistent with the circumstances giving rise to the grievanceterms and provisions of this Agreement. It is expressly understoodagreed that it is in the interest of both parties to make every reasonable effort to clear up grievances with the least possible delay, howeverand accordingly, that provisions of this may not should either party fail to proceed with their grievance in accordance with the above provisions, the grievance shall be used with respect deemed to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure been withdrawn. The Company shall not be thereby Where responsible for the grievance is a Centre grievance it payment of time lost by an employee for his investigation of his grievance. The Arbitrator the Arbitration Board shall be filed have the right to determine and make decisions according to the following: by upholding the Company's decision in suspension or discharge; by reinstating the employee with eachfull seniority and lost time payment; or by making any other decision equitable in disposing of the grievance.

STEP. The An employee shall submit the grievanceseeking adjustment of a complaint coming scope of this Agreement shall, in writingthe first stage, and signed by him, to his confer with the appropriate immediate supervisor, either alone or accompanied by his Shop Xxxxxxx in an attempt to resolve the complaint. The employee may appropriate supervisor's verbal reply will be accompanied by a Union xxxxxxxgiven within three (3) working days. The immediate supervisor will "deliver his If the supervisor's decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employeeis not acceptable, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing then within five (5) working days, the grievance committee shall present the grievance in writing to the department manager, otherwise the matter will be closed. Such written grievances shall be signed by the grieving party. The department manager will give his answer in writing to member of the grievance committee within five (5) working days of receipt of such written grievance. If the reply of the department manager does not adjust the grievance, a meeting with the Pulp Mill Manager may be requested within five (5) working days of the department manager’s answer, otherwise the matter will be closed. The Pulp Mill Manager, or his designate, will meet with the committee in an attempt to resolve the grievance within ten (10) working days of receipt of a request for such meeting. The International Representative of the Union or his designate may be present at this stage to assist the Local Union. The Pulp Mill Manager shall give written decision within five (5) working days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same personaforementioned meeting. Failing settlement then: Step Within under the above procedure, the matter may then be taken to arbitration, provided that the aggrieved party notifies the other party to this agreement of its intention to do so. However, if no written notification is received within five (5) working days following of the final decision in the immedi- ately preceding step, Step the grievance shall be submitted deemed settled or abandoned. Discharge cases or matters concerning the application, interpretation and administration of the Agreement that concern a group of employees or that would not normally fail within the authority of the local supervisors referred to in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative Steps and the desig- nated union representatives who may be accompanied by the general representative submitted as a grievance in Step Any of the Union, within five days of the submission of the grievance at Step unless time limits provided above may be extended by mutual agreement consent of the partiesparties hereto. The decision of the Centre Time limits as referred to above shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre exclude Saturdays, Sundays and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachholidays.

STEP. The If the reply of the Department Manager is not satisfactory to the employee the employee accompaniedby the Union grievance committee shall submit the grievance, in writing, and signed by him, to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing the Director of Human Resources or desig- nate within five (5) working days following of receiving the day on reply of the Department Manager. The written grievance shall state the nature of the grievance, the of the Col- lective Agreement which were violated and the circum- stances giving rise to the grievance.The Director of Human Resources or designateshall meet with the employee and grievance committee within five (5) working days of receipt of grievance. After the meeting has been held at this stage of the grievance was presented to him. This step may be omitted where procedure, the employee's immediate supervisor and Department Head are Director of Human Resources or designatewill issue dispo- sition of the same personmatter within five (5) working days. Failing settlement then: at Step Within five the Union may within twenty (20) working days following of the decision issuance of the dispo- sition at Step notify the other party of its intention to submit the grievance to arbitration. Notwithstanding the above, the Union and the Corporationmay reach settlementto a grievance through the services of a Grievance Settlement Officer or other mutually agreeable third party facilitator. The parties shall jointly bear the expenses of the Grievance Settle- ment Officer or other agreed to third party facilitator. The time outlined in the immedi- ately preceding stepgrievance proce- dure may be extended by mutual agreement between the Corporation and the Union. The grievance committee shall consist of the the Xxxxxxx referred to in Step the Unit Chairperson and the Area Business Representative. The Union may appoint designates when necessary. In the event of a group grievance, a policy griev- ance or a grievance the discharge or suspen- sion of a regular employee, the grievance shall be submitted in writing to indicating the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative nature of the Uniongriev- ance, within five days the of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre Collective Agreement which were violated and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions The grievance will be processed commenc- ing at Step of this may the grievance procedure. This clause shall not be used for the purpose of abridging the right of the employee to process grievances, nor shall it be used for the purpose of submitting matters to be handled through the grievance procedure by employees. All steps of the grievance procedure, including any meetings with respect the grievance mediation officer, shall be held during regular hours of work with no loss of regular wages. Reimbursement of wages of Union employees during arbitration will be the responsibility of the Union. When either party to this Agreement requests that a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance submitted to arbitration, it shall be filed with eachmake such request in writing addressed to the other party, and at the same time, submit the names of three

STEP. The employee shall submit If the grievancegrievance is not then settled, in writingthen the may, and signed by himher xxxxxxx within five (5) working days after the written decision of the supervisor has been received or should have been received, present the grievance to his immediate supervisoreither the Area Business Administrator or other representative designated by the Board from time to time. The employee may be accompanied Area Business Administrator or other representative designated by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which Board shall answer the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision grievance1 in writing within five (5) 5)working days following the day on which after the grievance was has received. If the grievance is not settled in accordance with Step then within ten (10)working days after the decision of the Area Business Administrator or other designate has been received or should have been received, then the grievance may be presented to himthe Relations Officer who convene the Management Committee. This step may be omitted where Upon receiving the employee's immediate supervisor grievance, the Management shall notify the Business Representative of the Union, of the time and Department Head are place of a meeting when they will discuss and consider the same person. Failing settlement then: representations made and the decisions reached at Step Within five The meeting shall take place within ten (10)working days following after the Management Committee has received the grievance and the decision in of the immedi- ately preceding step, the grievance Management Conunittee shall be submitted given in writing to the Chief Executive Officer Business Representative of the Centre Union within ten (10)working days after such a meeting. made up of the Superintendent of a The Board may submit to the Union a grievance with respect to the conduct of the Union, its Officers, or Stewards, members, or with respect to any violations of the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who collective Such a grievance may be accompanied presented by the general representative Board, in writing, to the Business Representative of the Union, within five ten working days after the occurrence of the submission matter which is the subject of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It If such a grievance is expressly understoodnot settled, however, that provisions it may be referred to arbitration in accordance with the provision of of this Agreement. The Union may not be used with respect to submit a policy grievance which is distinguishable from the grievance of an individual employee and which concerns the Union itself and which alleges a violation of this Agreement. Such a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not may be thereby Where the grievance is a Centre grievance it shall be filed with eachpresented in writing to the

STEP. The employee shall submit If the grievancedispute or grievance is not satisfactorily settled by Step then the dispute or grievance may be reduced to and presented, in writing, and signed by him, five (5) days of the answer at Step to his immediate supervisorthe next appropriate management level. The employee may be accompanied by recipient shall render a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following stating the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employeereasons therefore, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) working days following of receipt. If such dispute or grievance is not satisfactorily settled by Step then the day on which dispute or grievance may, within an additional two (2) days, be further presented in writing to the Vice President, Operations or his representative. A conference shall be held within ten (10) working days from receipt of the grievance was presented to himbetween the grievance committee of the Union, and a management grievance committee. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the A decision in writing shall be rendered within five (5) working days of the immedi- ately preceding stepconference. If such dispute or grievance is not satisfactorily settled by Step within an additional five (5) working days, then the dispute or grievance shall be submitted to arbitration if either the Union or the Company so requests in writing within an additional thirty (30) days. If such request for arbitration is made, then the arbitration shall proceed before a single arbitrator in accordance with ARTICLE hereof. Such written request shall propose three (3) potential arbitrators. An employee has the right to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied represented by the general representative of the Union, within five days of the submission a Union Xxxxxxx at all steps of the grievance procedure, The employee involved in the particular dispute or grievance may be present at Steps or at the arbitration only at the request of either the Company or the Union. Every dispute or grievance shall be conclusively deemed abandoned unless the grievance procedure set forth above is timely followed, it being understood that the time limits set forth above are of the essence. The Union or the Company may initiate a grievance in writing at Step unless of the grievance procedure. Such grievance shall be a policy grievance in connection with the administration, interpretation, alleged violation, or application of this agreement. The limits set out in this ARTICLE may be extended only by mutual agreement of the parties. The decision parties agree that the directions of the Centre Company which are the subject of a dispute or grievance shall be delivered in writing within ten days following complied with pending the date processing and arbitration of such dispute or grievance. An employee summoned for a meeting will be told if the meeting is to be for disciplinary reasons. If so, or if a discussion evolves into a meeting, the supervisor shall inform the employee of their right to request the presence of x xxxxxxx. Policy Grievance A complaint or grievance arising directly between The Company shall bave the Centre full and exclusive management of its plant and business and the Union concerning the interpretation, application or alleged violation direction of the Agreement shall force (without limiting the generality of the foregoing but subject to seniority and grievance provisions in cases of lay-offs, promotions, demotions, disciplinary actions and discharges or transfers, permanent or temporary) the right to establish rules and regulations governing the conduct of employees on company time or company property, and all matters relating to size and personnel of the working force, work schedules, promotion and the right to hire, suspend, lay off, and to discharge, discipline or demote for just cause, and the right to change (temporarily or permanently) an employee or employees from one position to another, including the transfer from one department to another, and also including all matters relating to operations, and the right to suspend operations in whole or in part for any period. The Company agrees that these functions will be originated at Step within ten days following exercised in a manner not inconsistent with the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect agreement. The Company shall have the right to a grievance directly affecting retire employees under the pension plans referred to herein whenever an employee which he could have instituted himself is eligible for retirement thereunder, and upon such retirement under such pians the regular grievance procedure employee in question shall cease to work for the Company and such cessation shall not be thereby Where deemed a discharge which is the subject of a grievance is a Centre grievance it shall be filed with eachor arbitrable under this agreement.

STEP. The employee If a satisfactory settlement is not reached at STEP the matter shall submit be referred by the grievance, in writing, and signed by him, Union grievance committee to his immediate supervisor. The employee may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in writing within five days following the day on which manager of the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision Company in writing within five (5) days following the day on which the grievance was presented to him. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following of the decision in STEP The matter will be discussed at a meeting involving the immedi- ately preceding stepUnion grievance committee, the grievance supervisor, the manager, the personnel representative. The aggrieved employee may be present at this meeting if both parties agree. Such request shall not be unreasonably denied. A written decision shall be submitted in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, rendered within five days of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten (5) days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre meeting The Union representative and the Union concerning Company labour relations manager or delegate may be present, or provide direction, at any step of the grievance procedure if requested by either party Group Grievance: A grievance on behalf of more than one employee may presented directly at STEP listing the names of the Policy Grievance: A policy grievance confine itself to matters relating interpretation, administration, application or alleged violation of the Agreement agreement, which are inappropriate for an employee grievance single or group. Such grievances shall be originated submitted in writing by the chairperson or secretary treasurer of the Union at Step STEP of the grievance procedure, within ten (1 5) days following from where the circumstances giving rise to occurred or originated. The time limits may be extended by mutual agreement. The Company itself may file a grievance with the chairperson of the Union grievance committee and shall forward a copy of the grievance to the office of Local Said grievance be entered by the manager or general manager of the operation. If a satisfactory settlement has not been reached within five (5) days of receiving the grievance. It is expressly understood, however, that provisions of this may not the matter shall be used with respect to discussed at a meeting arranged mutually between the Union grievance directly affecting an employee which he could have instituted himself committee and the regular grievance procedure shall manager. The Union representative and the Company labour relations manager or designate may be present at this meeting. If a satisfactory settlement is not be thereby Where reached within three (3) days of the meeting, the grievance is a Centre grievance it shall may be filed with eachreferred to arbitration as outlined in Article

STEP. The employee shall submit If the grievance, in writing, and signed dispute or grievance is not satisfactorily settled by him, to his immediate supervisor. The employee Step then the dispute or grievance may be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision in reduced to writing within five days following the day on which the written grievance was presented to him. Failing settlement then: \ Within five days following the decision under Step the employeeand presented, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) working days following of the day on which answer at Step to the next appropriate management level or designee. Should there be more than one member of management present at the conference, the Union may, at its discretion, have an equal number of Union Stewards attend. Management shall render a decision in writing stating the reasons therefore, within five (5) working days of receipt. If such dispute or grievance is not satisfactorily settled by Step then the dispute or grievance may, within an additional two (2) working days, be further presented in writing to the Director of Manufacturing or their designee. A conference shall be held within ten (10) working days from receipt of the grievance was presented to himbetween the Union Xxxxxxx and Company. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the A decision in writing shall be rendered within five (5) working days of the immedi- ately preceding stepconference. If such dispute or grievance is not satisfactorily settled by Step within an additional five (5) working days, then the dispute or grievance shall be submitted to arbitration if either the Union or the Company so requests in writing within an additional thirty (30) days. If such request for arbitration is made, then the arbitration shall proceed before a single arbitrator in accordance with Article hereof. Such written request shall propose three (3) potential arbitrators. An employee has the right to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied represented by the general representative of the Union, within five days of the submission a Union Xxxxxxx at all steps of the grievance procedure. The employee involved in the particular dispute or grievance may be present at Steps or at the arbitration only at the request of either the Company or the Union. Every dispute or grievance shall be conclusively deemed abandoned unless the grievance set forth above is timely followed, it being under- stood that the time limits set forth above are of the essence. The Union or the Company may initiate a grievance in writing at Step unless of the grievance procedure. Such grievance shall be a policy grievance in connection with the administration, interpretation, alleged violation, or application of this Agreement. The time limits set out in this Article may be extended only by mutual agreement of the parties. The decision parties agree that the directions of the Centre Company which are the subject of a dispute or grievance shall be delivered in writing within ten days following complied with pending the date processing and arbitration of such meeting. Policy Grievance A complaint dispute or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It An employee summoned for a meeting will be told if the meeting is expressly understoodto be for disciplinary reasons. If so, howeveror if a discussion evolves into a disciplinary meeting, that provisions the supervisor shall inform the employee of this may not be used with respect their right to request the presence of a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachUnion Xxxxxxx.

STEP. The employee shall Failing settlement at Step the or shall, within ten days of receipt of such written decision, give written notice to the other Party of intent to submit the grievance, grievance to Arbitration. The Parties shall have fifteen 5) days in writingwhich to agree upon a Single Arbitrator or to name appointees to an Arbitration Board. The Single Arbitrator or Arbitration Board shall hear and determine the grievance and shall issue a decision, and signed the decision shall be final and binding on both Parties and upon any teacher affected by him, to his immediate supervisorit. Each the Parties will jointly share the expenses of the Arbitrator. if any. The employee Arbitrator shall not be authorized to make any decisions, inconsistent with the provisions of this Agreement nor to alter, modify or amend any part of this Agreement. In Step the teacher may be accompanied by a Union xxxxxxxrepresentative of the Branch Affiliates, and in Step by the representative of the Branch Affiliates and/or a representative of the Provincial Affiliate. The immediate supervisor will "deliver his decision in writing within five days following the day on which the written Branch Affiliates may initiate a group or policy grievance was presented to him. Failing settlement then: \ Within five days following the decision under beginning at Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision in writing within five (5) days following the day on which of the grievance was presented to himprocedure. This step may be omitted where the employee's immediate supervisor and Department Head are the same person. Failing settlement then: Step Within five days following the decision in the immedi- ately preceding step, Written notice of the grievance shall be submitted in writing given to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative Secretary of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the partiesBoard. The decision of the Centre Such notice shall be delivered in writing filed within ten fifteen 5) days following after the date becomes aware of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievancecomplaint and shall specify the Article or Articles and subsection of the Agreement of which a violation is alleged, contain a precise statement of the facts relied upon, indicate the relief sought, and be signed by the Branch Affiliates. It Any complaint or grievance which is expressly understoodnot commenced or continued to the next stage of the grievance procedure within the time specified as herein provided shall be deemed to have been withdrawn. However, howeverthe limits specified in the grievance procedure may be extended by mutual agreement, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself in writing, between the Board and the regular grievance procedure shall not be thereby Where If there is no settlement in Step and Step the grievance is a Centre grievance it shall be filed with eachanswer, in writing, must include the reasons for denial of the grievance.

STEP. The Any employee having a grievance shall submit first take the matter up with his immediate supervisor either directly or through the Union representative. If no satisfaction is received within twenty-four (24) hours, the grievance shall then be submitted in writing by the Union representative to the department manager or his designate to discuss the grievance. Within three (3) working days the Company will provide a written answer to the Union. If the answer of the department manager or his designate is not satisfactory to the Union, it may be appealed therefore by lodging an appeal in writingwriting to the Operations Manager or Human Resources Manager within seven (7) working days of the Company's delivery of the department manager's or designate's decision, Thereupon the grievance shall be placed upon an agenda for consideration at a conference between the Company and signed by him, to his immediate supervisorthe Shop Committee which shall be held within ten (10) calendar days of the department manager's or designate' decision. The employee may Company's decision on the grievance shall be accompanied by a Union xxxxxxx. The immediate supervisor will "deliver his decision given in writing within five seven (7) working days following the day on conference, and if the decision is still unsatisfactory to the Union, the grievance may be submitted to arbitration. The agenda for the conference provided in Step above shall be supplied by the Chairperson of the Committee to Management at least twenty-four (24) hours before the conference at which the written grievance was presented to himappeals thereon are listed for discussion. Failing settlement then: \ Within five days following the decision under Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall submit the written grievance to his Department Head, who will deliver his decision The time limits set forth in writing within five (5) days following the day on which the grievance was presented to him. This step and arbitration provisions herein may be omitted where extended on the employee's immediate supervisor mutual agreement of the Union and Department Head are the same personCompany. Failing settlement then: Step Within five days following However, if the decision Company or Union fail to meet the time limits set out in the immedi- ately preceding stepthis article, the grievance shall be submitted deemed ruled in writing to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative favour of the Union, within five days other party. Such deemed ruling shall be non-precedent setting. For the purpose of the submission of time limits prescribed in this Article, the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre work week shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall deemed to be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachMonday through Friday.

STEP. The employee shall employee, with the assistance of a Union Xxxxxxx, if desired, must submit the a written grievance, in writing, signed and signed dated by him, the employee to his her immediate supervisor. The Where, because of the inability of the employee to personally attend to the signing of the grievance within the five (5) working day time limit, a xxxxxxx may sign the grievance on the behalf, provided that the grievance shall be accompanied deemed to have been withdrawn unless the employee signs the grievance and provides a copy of the signed grievance to the supervisor at or prior to the Step meeting (it is understood that a facsimile copy of the grievance bearing the s signature shall suffice or where otherwise agreed by a Union xxxxxxxthe Parties). The Her immediate supervisor will "deliver his her decision in writing within five working days following the day on which the written grievance Grievance was presented to himher. Copies of the immediate reply shall be forwarded to the and the Union Xxxxxxx who assisted the to reduce the grievance to writing. Failing settlement settlement, then: \ Within five (5) working days following the decision under in Step the employee, accompanied by a union xxxxxxx, or the union xxxxxxx shall employee must submit the written grievance Grievance to his Department Headthe Manager, who will deliver his Community Health Services. Unless extended by mutual agreement of the parties, in writing, a meeting shall be held, within ten working days of the request, between the Society, an official of the Union, the and the Xxxxxxx at which time the Grievance shall be discussed. The decision of the Society shall be given in writing within five (5) working days following this meeting. Copies of the day on which Society's reply shall be forwarded to the grievance was presented to him. This step may be omitted where Union Xxxxxxx and Official of the employee's immediate supervisor and Department Head are Union who attended at the same personStep meeting. Failing settlement then: Step Within five under the foregoing procedure, either party may submit the matter to arbitration within ten working days following after the decision in the immedi- ately preceding stepunder Step is given. If no written request for arbitration is received within such ten (10) working day period, the grievance Grievance shall be submitted in writing deemed to the Chief Executive Officer the Centre or the des- ignated Centre representative. A meeting will then be held between the Chief Executive Officer or the designated Centre representative and the desig- nated union representatives who may be accompanied by the general representative of the Union, within five days of the submission of the grievance at Step unless extended by mutual agreement of the parties. The decision of the Centre shall be delivered in writing within ten days following the date of such meeting. Policy Grievance A complaint or grievance arising directly between the Centre and the Union concerning the interpretation, application or alleged violation of the Agreement shall be originated at Step within ten days following the circumstances giving rise to the grievance. It is expressly understood, however, that provisions of this may not be used with respect to a grievance directly affecting an employee which he could have instituted himself and the regular grievance procedure shall not be thereby Where the grievance is a Centre grievance it shall be filed with eachbeen abandoned.