SUBMITTING SUPPORT REQUESTS AND ACCESS Sample Clauses

SUBMITTING SUPPORT REQUESTS AND ACCESS. 4.1. The Customer may request Support Services only by way of a Support Request submitted by such persons as the Customer shall nominate from time to time. 4.2. Each Support Request shall include a description of the problem and the start time of the incident. 4.3. The Customer shall provide the Supplier with: 4.3.1. prompt notice of any Faults; and 4.3.2. such output and other data, documents, information, assistance and (subject to compliance with all Customer's security and encryption requirements notified to the Supplier in writing) remote access to the Customer’s IT system, as are reasonably necessary to assist the Supplier to reproduce operating conditions similar to those present when the Customer detected the relevant Fault and to respond to the relevant Support Request. 4.4. All Support Services shall be provided from the Supplier's office. 4.5. The Customer acknowledges that, to properly assess and resolve Support Requests, it may be necessary to permit the Supplier direct access at the Customer’s site to the Customer’s system and the Customer's files, equipment and personnel. 4.6. The Customer shall provide such access promptly, provided that the Supplier complies with all the Customer's security requirements and other policies and procedures relating to contractors entering and working on the Customer’s site notified to the Supplier.

SUBMITTING SUPPORT REQUESTS AND ACCESS. 6.1 The Customer may request Support Services by way of a Support Request. 6.2 The Customer shall provide ▇▇▇▇▇▇ with: (a) prompt notice of any perceived Faults; and (b) such output and other data, documents, information, assistance and (subject to compliance with all End User's security and encryption requirements) remote access to the Customer system, as are reasonably necessary to assist ▇▇▇▇▇▇ to reproduce operating conditions similar to those present when the Customer detected the relevant Fault and to respond to the relevant Support Request. 6.3 The Customer acknowledges that, to properly assess and resolve Support Requests, it may be necessary to permit ▇▇▇▇▇▇ direct access at the Customer Site to the Customer System and the Customer's files, equipment and personnel. 6.4 The Customer shall provide such access promptly, provided that ▇▇▇▇▇▇ complies with all the Customer's security requirements and other policies and procedures relating to contractors entering and working on the Customer’s site notified to ▇▇▇▇▇▇.

SUBMITTING SUPPORT REQUESTS AND ACCESS. 8.1 The Customer may request Support Services by way of a Support Request. 8.2 Each Support Request shall include a description of the problem and the start time of the incident. 8.3 The Customer shall provide DataTools promptly with: 8.3.1 notice of any Faults; and 8.3.2 such output and other data, documents, information, assistance and (subject to compliance with all of the Customer’s reasonable security and encryption requirements notified to the Supplier in writing) remote access to the Customer’s system, as are reasonably necessary to assist DataTools to reproduce operating conditions similar to those present when the Customer detected the relevant Fault, or to respond to the relevant Support Request.

SUBMITTING SUPPORT REQUESTS AND ACCESS. 6.1 The Customer may request Support Services by way of a Support Request (a) For FreezerPro Software License: The Customer may request Support Services by emailing ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇.

SUBMITTING SUPPORT REQUESTS AND ACCESS. 3.1 The Joint Team may request ICT Support Services by way of a Support Request. 3.2 Each Support Request shall include a description of the problem and the start time of the incident. 3.3 The Joint Team shall provide the relevant Partner Authority with: 3.3.1 prompt notice of any Faults; and 3.3.2 such output and other data, documents, information, assistance and remote access as are reasonably necessary to assist the relevant Partner Authority to reproduce operating conditions similar to those present when the Joint Team detected the relevant Fault and to respond to the relevant Support Request. 3.4 All ICT Support Services shall be provided from each Partner Authority’s offices. 3.5 Where a Partner Authority receives a Support Request in respect of an ICT Asset or Software which is the responsibility of the other Partner Authority’s ICT team then such Support Request shall be promptly redirected to that other Partner Authority for resolution or, where the first Partner Authority deems it possible to resolve the Support Request without referring it on, it shall notify the other Partner Authority of the Support Request and agree the resolution with the other Partner Authority before proceeding. 3.6 NDDC acknowledges that, to properly assess and resolve Support Requests, it may be necessary to permit MDDC’s ICT Staff direct access to the Premises and to files held on NDDC's behalf as well as to the Assets and NDDC’s Staff. 3.7 NDDC shall provide such access promptly, provided that MDDC complies with all NDDC's security requirements and other policies and procedures relating to entering and working on the Premises notified to MDDC.

SUBMITTING SUPPORT REQUESTS AND ACCESS. 4.1. The Customer may request Support Services by way of a Support Request.

SUBMITTING SUPPORT REQUESTS AND ACCESS. 4.1. The Client may request Support Services by way of a Support Request. 4.2. Each Support Request shall include a description of the problem and the start time of the incident. 4.3. The Client shall provide Zylpha with: a) prompt notice of any Faults; and b) such output and other data, documents, information, assistance and (subject to compliance with all Client's security and encryption requirements notified to Zylpha in writing) remote access to the Client System, as are reasonably necessary to assist Zylpha to reproduce operating conditions similar to those present when the Client detected the relevant Fault and to respond to the relevant Support Request. 4.4. All Support Services shall be provided from Zylpha's premises. 4.5. The Client acknowledges that, to properly assess and resolve Support Requests, it may be necessary to permit Zylpha direct access at the Client's premises to the Client systems and the Client's files, equipment and personnel. 4.6. The Client shall provide such access promptly, provided that Zylpha complies with all the Client's security requirements and other policies and procedures relating to contractors entering and working on the Client's premises notified to Zylpha.

SUBMITTING SUPPORT REQUESTS AND ACCESS a) The Client may request Support Services by way of a support request containing the information described under this paragraph 2.7. b) Each support request shall include a description of the problem and the date and time of submission of the support request. c) The Client shall provide Insource with: (i) prompt notice of any faults; and (ii) such output and other data, documents, information, assistance and (subject to compliance with all Client's security and encryption requirements notified to Insource in writing) remote access to theClient’s system, as are reasonably necessary to assist Insource to reproduce operating conditions similar to those present when the Client detected the relevant fault and to respond to the relevant support request. d) All Support Services shall be provided from Insources office unless agreed otherwise. e) The Client acknowledges that, to properly assess and resolve support requests, it may be necessary to permit Insource direct access at the Client’s premises and to its system, files, equipment and personnel and: (i) the Client shall confirm that it has set up appropriate remote access capability to enable Insource to directly access the Client environment on request to provide the Support Services; and (ii) the Client acknowledges and accepts that any delay in making remote access available to Insource for the purposes of providing Support Services will be excluded from any response times for delivery of the Support Services. f) The Client shall provide such access promptly, provided that Insource complies with all the Client's security requirements and other policies and procedures relating to contractors entering and working on the Client’s premises notified to Insource.

SUBMITTING SUPPORT REQUESTS AND ACCESS. 9.1 The Client may request Premium Support Services by way of a Support Request subject to clause 7 above. Each Support Request shall include a description of the problem and the start time of the incident. 9.2 In respect of each Support Request, the Client shall provide GBG promptly with such output and other data, documents, information, assistance and (subject to compliance with the Client's reasonable security and encryption requirements notified to GBG in writing) remote access to the Client’s system, as are reasonably necessary to assist GBG to reproduce operating conditions similar to those present when the Client detected the relevant Fault, or to respond to the relevant Support Request.