Support and Trouble Tickets Sample Clauses

Support and Trouble Tickets. During the License Term, ▇▇▇▇▇▇▇▇.▇▇ shall use commercially reasonable efforts to provide support services to Customer, as described below. The Designated Support Contact may report Incidents to ▇▇▇▇▇▇▇▇.▇▇ through ▇▇▇▇▇▇▇▇.▇▇’s Support Portal (available at ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇) or support telephone helpline, and thereafter, the parties may cooperate to address the Incidents via email, telephone or the Support Portal. ▇▇▇▇▇▇▇▇.▇▇ shall provide Customer with a trouble ticket number that Customer can use to track the status of Incidents. ▇▇▇▇▇▇▇▇.▇▇ may close the trouble ticket without further responsibility if Customer fails to respond to a request for additional information or to confirm that the trouble ticket is resolved within ten (10) days of ▇▇▇▇▇▇▇▇.▇▇’s request or receipt of a patch or workaround (as applicable). Support services for the SaaS Product are available during business hours, which are 8 am-6 pm Central, Monday through Friday (excluding holidays).

Support and Trouble Tickets. During the Support & Maintenance Term, MobileIron shall use commercially reasonable efforts to provide support services to Customer, as described below. The Customer Technical Contact may report Incidents to MobileIron through MobileIron’s Support Portal (available at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇) or support telephone helpline, and thereafter, the parties may cooperate to address the Incidents via email, telephone or the Support Portal. MobileIron shall provide Customer with a trouble ticket number that Customer can use to track the status of Incidents. MobileIron may close the trouble ticket without further responsibility if Customer fails to respond to a request for additional information or to confirm that the trouble ticket is resolved within ten (10) days of MobileIron’s request or receipt of a patch or workaround (as applicable). Support services for the SaaS Product are available for twenty-four hours per day and seven days per week. Support services for Supported Software are available to Customers who are receiving direct support services or higher, for twenty-four (24) hours per day and seven (7) days per week.

Support and Trouble Tickets. During the term of this Agreement, Ehave shall use commercially reasonable efforts to provide support services to Customer, as described below. The Designated Support Contact may report Incidents to Ehave through Ehave’s Support Portal (available at h▇▇▇▇://▇▇▇▇.▇▇▇▇▇.▇▇▇) or support telephone helpline, and thereafter, the parties may cooperate to address the Incidents via email, telephone or the Support Portal. Ehave shall provide Customer with a trouble ticket number that Customer can use to track the status of Incidents. Ehave may close the trouble ticket without further responsibility if Customer fails to respond to a request for additional information or to confirm that the trouble ticket is resolved within ten (10) days of Ehave’s request or receipt of a patch or workaround (as applicable). Support services for the App(s) are available for twenty-four hours per day and seven days per week, unless the Customer has purchased a Direct Support Case Pack, in which case support services are available during business hours, which are 6 am-6 pm pacific, Monday through Friday (excluding holidays).

Support and Trouble Tickets. During the Support & Maintenance Term, MobileIron shall use commercially reasonable efforts to provide support services to Customer, as described below. The Designated Support Contact may report Incidents to MobileIron through MobileIron’s Support Portal (available at ▇▇▇▇▇://▇▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇▇) or support telephone helpline, and thereafter, the parties may cooperate to address the Incidents via email, telephone or the Support Portal. MobileIron shall provide Customer with a trouble ticket number that Customer can use to track the status of Incidents. MobileIron may close the trouble ticket without further responsibility if Customer fails to respond to a request for additional information or to confirm that the trouble ticket is resolved within ten (10) days of MobileIron’s request or receipt of a patch or workaround (as applicable). Support services for Supported Software are available to Customers who have purchased direct support services or higher, for twenty-four hours per day and seven days per week.