Support Plan Conditions; Customer Technology Environment Sample Clauses

Support Plan Conditions; Customer Technology Environment. BD shall provide Support for each Pyxis Product in accordance with these terms and the Support Plan identified in the Customer Order; provided however, that notwithstanding the Support Plan identified on a Customer Order for BD Pyxis™ Logistics products, the Comprehensive Support Plan shall be the only Support Plan applicable to BD Pyxis Logistics Products. Customer shall facilitate BD’s provision of Support, including without limitation: (i) assuring Customer’s users obtain and maintain reasonable competence in the use of the Pyxis Products, (ii) ensuring that the applicable elements of Customer’s Technology Environment (as such term is defined under the General Terms and Conditions of the Standard Agreement) and infrastructure supporting the Proper Performance (as defined below) of the Pyxis Products: (A) meet the system requirements specified in the applicable User Guide and Documentation, (B) are properly maintained, and (C) that no element of Customer’s Technology Environment is discontinued or reaches any applicable end of support date (“EOS Date”) during the applicable Support Term . For clarity, Customer is responsible for managing the EOS Dates for its Microsoft Windows Server OS and Microsoft SQL server licenses, respectively. If, during the Support Term, Microsoft announces an EOS Date for its Microsoft Windows Server OS and/or Microsoft SQL server licenses, or any other party announces an EOS Date applicable to any other components of Customer’s Technology Environment, Customer shall contract for the requisite licenses and/or components and complete the applicable upgrade no later than ninety (90) days prior to the applicable EOS Date(s). If Customer does not timely meet the conditions of this Section, then any and all performance, Support or other issues arising in relation thereto shall be deemed an External Cause (as defined below). Additionally, BD shall have no obligation to, and Customer shall not request BD personnel to maintain, repair or replace any element of Customer’s Technology Environment.
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Related to Support Plan Conditions; Customer Technology Environment

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