Support Services Conditions Sample Clauses

Support Services Conditions. Kentik shall have no obligation to provide support to the extent any problem with the SaaS Services is due to (i) the SaaS Services having been altered, damaged or modified by Customer or Customer’s agents; (ii) Customer’s negligence, hardware malfunction or other causes beyond the reasonable control of Kentik;
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Support Services Conditions. 4.1. You agree to: (a) provide us with prompt access to your and each of your Authorised End User’s technical environment, including any software, systems, equipment, hardware and networks (via physical or remote access, as determined by us), as reasonably required by us to provide the Support Services; (b) provide us with access to all of your necessary Personnel and/or documentation as reasonably required by us to answer questions reported by you regarding the Smart-UI Products.
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Support Services Conditions. 4.1. You must: (a) provide us with prompt access to your technical environment, including any software, systems, equipment, and networks via remote access, as reasonably required by us to provide the Support Services; and (b) provide us with access to all of your necessary Personnel and/or documentation as reasonably required by us to provide the Support Services.
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Support Services Conditions. 4.1. Notwithstanding anything herein to the contrary, AmTrust’s obligation to provide Support Services for the Software Deliverable is subject to the following conditions: (a) GMACI shall be in compliance with all of the terms of the Agreement including the timely payment of all Fees and the usage of the Software Deliverable is in accordance with the terms and conditions of this Agreement. (b) GMACI shall provide such information, assistance and access that AmTrust or its representatives may reasonably request to enable AmTrust to perform the Support Services. (c) Under no circumstances will AmTrust be responsible for supporting or correcting any Errors in the Software Deliverable resulting from any modifications made to the Software Deliverables other than by AmTrust, and AmTrust will not be liable for any loss or damage of any nature directly or indirectly caused by such modifications. (d) GMACI shall promptly install or adopt all Updates and New Releases and, with respect to any Errors, all patches, bug-fixes, or Problem Corrections provided by AmTrust; provided, the foregoing shall not include any Updates or New Releases which have been made available to GMACI for the first time within one (1) year of the time such Support Services are requested.
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Support Services Conditions. 4.1 The Licensor hereby agrees to provide the Support Services, all subject to the terms, conditions and limitations specified hereunder. The Licensee may purchase various types of Support Services, as they are specified in Sections 4.3 – 4.5 (the ‘Support Services’). The Support Services to be provided hereunder shall be solely the type of the Support Services specified in the respective Certificate of Licences and Services issued by the Licensor and delivered to the Licensee. The Support Services provided hereunder may be used by the Licensee solely for the Software delivered under the Licence Agreement specified in the Preamble of the Agreement and for no other software. 4.2 In the event that the Licensee acquired new licences or Support Services as the result of an electronic order to which the Licensee was not eligible pursuant to the Price List, the Licensor has the option, at its sole discretion, to (i) cancel the licences and Support Services included in this order and to refund a minimum of 85% of the amount paid for this order, or (ii) modify the parameters of the Support Services (such as the duration) so that they comply to the rules of the Price List. 4.3 ‘Standard Forum Support’ shall mean the Support Services based on the following principles. The Licensee shall have the right to access the web forum contained on xxxx://xxx.xxxxxxxxxxxxx.xxx/ which comprehends the responses to generic questions from the Licensor’s engineers and from the community. The number of support contacts, i.e. access to the forum by the Licensee, is unlimited. 4.4 ‘Support Subscription’ shall mean the Support Services based on the following principles. In addition to the right to use the Standard Forum Support under this Agreement, the Licensee shall have the right to send to the Licensor questions relating to the Software to get personalised help. The questions shall be delivered to the email address xxxxxxx@xxxxxxxxxxxxx.xxx, or other, as may be specified by the Licensor. The Licensor shall handle such questions with priority and make all reasonable effort to react to delivered questions within a reasonable time. The number of Support Cases is limited to the maximum extent as specified in the respective Certificate of Licences and Services and can be extended by the acquisition, as a separate purchase, of new Support Cases. Support Cases must be consumed one year after the date of their acquisition. The Licensor is entitled, at its sole discretion, to divide a Suppo...
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Support Services Conditions. Notwithstanding anything herein to the contrary, Service Insight’ obligation to provide Support Services for the Subscription Service is subject to the following conditions: 7.1 CUSTOMER shall be in compliance with all of the terms of the Agreement including the timely payment of all fees and CUSTOMER’S use of the Subscription Service is permitted under the terms and conditions of this Agreement. 7.2 CUSTOMER shall provide such information, assistance and access that Service Insight or its representatives may reasonably request to enable Service Insight to perform the Support Services. 7.3 Under no circumstances will Service Insight be responsible for supporting or correcting any Errors in the Subscription Service resulting from any modifications made to the Subscription Service. Similarly, under no circumstances shall Service Insight be responsible for supporting or correcting any Errors that are not reproducible by Service Insight and isolated to the Subscription Service. 7.4 Service Insight shall only be responsible for Errors occurring within the Service Insight’s Cloud Infrastructure. Service Insight shall not be responsible for Errors associated with integration to other software applications utilized by CUSTOMER. 7.5 In the event that CUSTOMER requests error correction and it is determined that such issue is excluded from coverage hereunder, CUSTOMER shall be responsible for reimbursing Service Insight for the amount of time spent on such issue by Service Insight’ personnel at such personnel’s then-current hourly rates.
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Support Services Conditions. 4.1 The Customer agrees to: (a) provide the Company with prompt access to its and its End Users’ technical environment, including any software, systems, equipment, hardware and networks (via physical or remote electronic access, as determined by the Company); and (b) provide the Company with access to all of the Customer’s necessary Personnel and/or documentation, as required by the Company to provide the Support Services.
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Related to Support Services Conditions

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Terms & Conditions The Contractor agrees to comply with the Terms and Conditions.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Operations Support Systems (OSS) 47.1. Embarq will offer unbundled access to Embarq’s operations support systems to the extent technically feasible in a non-discriminatory manner at Parity. OSS consists of pre- ordering, ordering, provisioning, maintenance and repair, and billing functions supported by Embarq’s databases and information. The OSS element includes access to all loop qualification information contained in Embarq’s databases or other records, including information on whether a particular loop is capable of providing advanced services.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • GENERAL TERMS & CONDITIONS 23.1 TRAINING: Service Provider shall train designated Bank officials on the configuration, operation/ functionalities, maintenance, support & administration for software, application architecture and components, installation, troubleshooting processes of the proposed Services as mentioned in this Agreement.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

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