Support Standards Sample Clauses

Support Standards. All technical assistance and support provided hereunder shall be performed in a timely and professional manner by qualified Credit Vendor personnel in accordance with Exhibit B.
Sample 1
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Support Standards. All technical assistance provided hereunder shall be performed in a timely and professional manner by qualified Technical Affiliate personnel, and all such assistance shall conform to industry standards for similar support services.
Sample 1
Support Standards. Infinity Group will provide support based upon the following criteria being met:
Sample 1
Support Standards. Company agrees to use its best efforts to meet the following standards (“Support Standards”) in answering all inquiries from Certiport Resellers and Certiport Authorized Testing Centers™ in the Territory and from candidates for examinations at those Certiport Resellers and Certiport Authorized Testing Centers™, compiled as separate pools: (a) no more than two per cent (2 %) of calls in any day on average will be disconnected prior to being answered by a live person; and (b) at least ninety per cent (90%) of calls in any day on average will be answered by a live person within thirty (30) seconds. Company agrees to use its best efforts to respond to all support inquiries in a way that satisfies Certiport’s goal of meeting customer expectations at least ninety five per cent (95%) of the time.
Sample 1
Support Standards. Subject to Hawaiian Telcom’s obligation to procure maintenance and support for In-Scope Applications in accordance with this Agreement, and to the extent maintenance and support activities are Services, Accenture shall perform maintenance on any In-Scope Applications in accordance with the applicable software supplier’s written documentation and recommendations provided in writing to Accenture prior to execution of the applicable SOW or Work Order, or promptly after it is made available to Hawaiian Telcom, as the case may be.
Sample 1
Support Standards. ‌ I. I.T. Computer Support Standards‌ Supporting computer software and hardware is a responsibility that does not lend itself to being split among multiple parties. Nonetheless, I.T. recognizes the need for some computer users to regularly install and test new software on behalf of their departments. While I.T. endorses fully supporting every PC in the City, we have established these guidelines for users who require a degree of self-support. Placement in any of the below categories shall be at the discretion of the I.T. Director based on the best interests of the City. This category is for users who just want to turn on their PC, have it work, and want I.T. to be responsible for all hardware and software problems. These PCs will be in the pueblocity domain. More than of 98% of the City’s PCs fit into this category.
Sample 1

Related to Support Standards

  • OMB Standards Unless specified otherwise within this agreement, the Subrecipient shall procure all materials, property, or services in accordance with the requirements of 24 CFR 84.40−48.

  • Procurement Standards For projects being managed by the Local Government and on the State highway system or that include state funding, the Local Government must obtain approval from the State for its proposed procurement procedure for the selection of a professional services provider, a contractor for a construction or maintenance project, or a materials provider.

  • Content Standards You agree that you will not upload or provide content or otherwise post, transmit, distribute, or disseminate through the Zelle® Payment Service any material that: (1) is false, misleading, unlawful, obscene, indecent, lewd, pornographic, defamatory, libelous, threatening, harassing, hateful, abusive, or inflammatory; (2) encourages conduct that would be considered a criminal offense or gives rise to civil liability; (3) breaches or infringes any duty toward or rights of any person or entity, including rights of publicity, privacy or intellectual property; (4) contains corrupted data or any other harmful, disruptive, or destructive files; (5) advertises products or services competitive with Zelle®, as determined by Zelle® in its sole discretion; or (6) in Zelle®’s or our sole judgment, is objectionable, restricts or inhibits any person or entity from using or enjoying any portion of the Zelle® Payment Service, or which may expose us, Zelle® or our respective affiliates or customers to harm or liability of any nature.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • REFERENCE STANDARDS A. The latest published edition of a reference shall be applicable to this Project unless identified by a specific edition date. B. All reference amendments adopted prior to the effective date of this Contract shall be applicable to this Project. C. All materials, installation and workmanship shall comply with all applicable requirements and standards. 1. Texas Medical Center Architectural Standards and Texas Medical Center Stormwater Management Design Guidelines are applicable to all Projects located within the Texas Medical Center. 2. Owner’s underwriter requirements are applicable to all Projects.

  • Design Standards Most recent edition of the “Owner’s Design Standards,” including any partial updates as may be directed by the Owner.

  • Technical Standards The Generation System shall be installed and operated by the Interconnection Customer consistent with the requirements of this Agreement; the Technical Requirements; the applicable requirements located in the National Electrical Code (NEC); the applicable standards published by the American National Standards Institute (ANSI) and the Institute of Electrical and Electronic Engineers (IEEE); and local building and other applicable ordinances in effect at the time of the installation of the Generation System.

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

  • Applicable Standards The requirements and guidelines of NERC, the Applicable Regional Entity, and the Control Area in which the Customer Facility is electrically located; the PJM Manuals; and Applicable Technical Requirements and Standards.

  • Service Standards We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.

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