Support Standards Sample Clauses

Support Standards. ‌ I. I.T. Computer Support Standards‌ Supporting computer software and hardware is a responsibility that does not lend itself to being split among multiple parties. Nonetheless, I.T. recognizes the need for some computer users to regularly install and test new software on behalf of their departments. While I.T. endorses fully supporting every PC in the City, we have established these guidelines for users who require a degree of self-support. Placement in any of the below categories shall be at the discretion of the I.T. Director based on the best interests of the City. Full Computer Support This category is for users who just want to turn on their PC, have it work, and want I.T. to be responsible for all hardware and software problems. These PCs will be in the pueblocity domain. More than of 98% of the City’s PCs fit into this category.
Sample 1
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Support Standards. Company agrees to use its best efforts to meet the following standards (“Support Standards”) in answering all inquiries from Certiport Resellers and Certiport Authorized Testing Centers™ in the Territory and from candidates for examinations at those Certiport Resellers and Certiport Authorized Testing Centers™, compiled as separate pools: (a) no more than two per cent (2 %) of calls in any day on average will be disconnected prior to being answered by a live person; and (b) at least ninety per cent (90%) of calls in any day on average will be answered by a live person within thirty (30) seconds. Company agrees to use its best efforts to respond to all support inquiries in a way that satisfies Certiport’s goal of meeting customer expectations at least ninety five per cent (95%) of the time.
Sample 1
Support Standards. All technical assistance and support provided hereunder shall be performed in a timely and professional manner by qualified Credit Vendor personnel in accordance with Exhibit B.
Sample 1
Support Standards. All technical assistance provided hereunder shall be performed in a timely and professional manner by qualified Technical Affiliate personnel, and all such assistance shall conform to industry standards for similar support services.
Sample 1
Support Standards. Subject to Hawaiian Telcom’s obligation to procure maintenance and support for In-Scope Applications in accordance with this Agreement, and to the extent maintenance and support activities are Services, Accenture shall perform maintenance on any In-Scope Applications in accordance with the applicable software supplier’s written documentation and recommendations provided in writing to Accenture prior to execution of the applicable SOW or Work Order, or promptly after it is made available to Hawaiian Telcom, as the case may be.
Sample 1
Support Standards. Infinity Group will provide support based upon the following criteria being met:
Sample 1

Related to Support Standards

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Quality Standards Each Party agrees that the nature and quality of its products and services supplied in connection with the other Party's Marks will conform to quality standards set by the other Party. Each Party agrees to supply the other Party, upon request, with a reasonable number of samples of any Materials publicly disseminated by such Party which utilize the other Party's Marks. Each Party will comply with all applicable laws, regulations, and customs and obtain any required government approvals pertaining to use of the other Party's marks.

  • Service Standards We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.

  • Work Standards The Contractor shall execute its responsibilities by following and applying at all times the highest professional and technical guidelines and standards. If the State becomes dissatisfied with the work product of or the working relationship with those individuals assigned to work on this Contract, the State may request in writing the replacement of any or all such individuals, and the Contractor shall grant such request.

  • Professional Standards The Contractor agrees to maintain the professional standards applicable to its profession and to Contractors doing business in the United States Virgin Islands.

  • Standards Any additions, modifications, or replacements made to a Party’s facilities shall be designed, constructed and operated in accordance with this Agreement, NYISO requirements and Good Utility Practice.

  • Operating Standards (A) Distributor and its Dealer(s) shall conduct the operation of their respective businesses related to the resale of the Product(s) in a clean and safe manner and shall otherwise conduct no business which could interfere with the sale of Product(s) or damage the goodwill of the Valero brand or the Marks. Without limiting the foregoing, Distributor and its Dealer(s) shall, at all times during the term of this Agreement, fully comply with VMSC’s then current “Basic Operational Requirements” which Distributor acknowledges have been received and reviewed by Distributor. Furthermore, without limiting any provision to the contrary herein, Distributor and its Dealer(s) shall fully comply with VMSC’s “Commitment to Excellence Requirements”, which Distributor acknowledges have been received and reviewed by Distributor. As of the Commencement Date, Distributor and its Dealer(s) agree to participate in the Commitment to Excellence Program (“CTE Program”). The CTE Program provides that each Station meets the established Commitment to Excellence Requirements which consists of requirements from each of the following VMSC documents: VMSC’s Basic Image Requirements, Wholesale Branding Manual, and Basic Operational Requirements. VMSC reserves the right to amend, change, or otherwise modify the “Basic Operational Requirements”, “Commitment to Excellence Requirements” and the “CTE Program” from time to time, in VMSC’s sole and absolute discretion.

  • Additional Regulatory Requirements Notwithstanding anything contained in this Agreement to the contrary, it is understood and agreed that the Bank (or any of its successors in interest) shall not be required to make any payment or take any action under this Agreement if:

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