Technical Support Description Clause Samples
The Technical Support Description clause defines the scope and nature of technical assistance provided under the agreement. It typically outlines the types of support available, such as help desk services, troubleshooting, and maintenance, and may specify response times, hours of availability, and channels for requesting support (e.g., phone, email, or online portal). This clause ensures that both parties have a clear understanding of the support services included, helping to manage expectations and reduce disputes regarding service obligations.
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Technical Support Description. Republic Core will provide telephone and email support to the Client (“Technical Support”) on weekdays (excluding holidays) from 9:00am to 9:00pm eastern time with respect to the Platform Services provided on the Platform. For the avoidance of doubt, this Technical Support will not include the services described in Annex A.
Technical Support Description. [Modify this section as necessary. The Following Technical Description is a template for starting and can be modified or removed depending on the vendor agreement. Participant will provide to SVCE telephone and email support (“Technical Support”) twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by Participant.
Technical Support Description. Vendor will provide to Citizens telephone and email support (“Technical Support”) twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by Vendor.
i) Where Technical Support fails to respond within two (2) hours of a Citizens’ request or fails provide a resolution within five (5) business days, Citizens shall be due a Service Credit in the amount of one (1%) percent of the monthly services fees.
Technical Support Description. [Describe the technical support to be provided. Here is some sample language that uses terms consistent with the Master Agreement] Vendor will provide County telephone and email support ("Technical Support") twenty-four (24) hours per day, seven (7) days per week, three- hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by Vendor.
Technical Support Description. SC will provide CI with telephone, email and web-based support (“Technical Support”) during the Business Hours. Technical Support will include any research and resolution activity performed by SC.
5.1 Requests for Technical Support. Authorized Users will make Technical Support requests by calling or emailing CI’s Technical Support staff. The Technical Support staff shall assign to the request the Problem Severity Level (as defined in Schedule C) indicated by the requestor.
5.2 Response. Refer to Schedule C - Support Terms and Conditions.
Technical Support Description. Supplier will provide to AppsFlyer telephone and email support (“Technical Support”) twenty-four (24) hours per day, seven (7) days per week, three-hundred-sixty-five (365) days per year. Technical Support will include any research and resolution activity performed by Supplier.