Technology Refresh Plan. The Technology Refresh Plan, attached as Attachment I hereto, describes in detail Vendor’s commitments to periodically refresh, at no additional cost to the County, the technology used to deliver the Services or otherwise in connection with the County’s IT environments. Vendor shall provide to County an initial draft of the Technology Refresh Plan for County’s review and approval no later than one hundred twenty (120) calendar days following the last Service Commencement Date. If County suggests changes to the Technology Refresh Plan, the Parties shall discuss such changes in good faith and shall endeavor to finalize the Technology Refresh Plan no later than sixty (60) calendar days following the submission by Vendor of the initial draft. At least forty-five (45) calendar days prior to each anniversary of the last Service Commencement Date, Vendor shall revise the Technology Refresh Plan as appropriate to reflect any changes to such environment, and related requirements, and submit such revised Technology Refresh Plan in writing to the CIO for review and comment. Within thirty (30) calendar days after receipt of such revised Technology Refresh Plan, the CIO shall notify Vendor in writing whether such revised plan shall have been accepted by the CIO, in his reasonable discretion, or otherwise describe in reasonable detail the deficiencies of such revised plan, in which latter case Vendor shall have an additional period of fifteen
Technology Refresh Plan. The Technology Refresh Plan, attached as Attachment I hereto, describes in detail Vendor’s commitments to periodically refresh, at no additional cost to the Client, the technology used to deliver the Services or otherwise in connection with the Client’s IT environments. At least forty-five (45) days prior to each anniversary of the Service Commencement Date, Vendor shall revise the Technology Refresh Plan as appropriate to reflect any changes to such environment, and related requirements, and submit such revised Technology Refresh Plan in writing to Client for review and comment. Within thirty (30) days after receipt of such revised Technology Refresh Plan, Client shall notify Vendor in writing whether such revised plan shall have been accepted by the Client, in its reasonable discretion, or otherwise describe in reasonable detail the deficiencies of such revised plan, in which latter case Vendor shall have an additional period of fifteen (15) days to make further revisions and resubmit such revised plan to Client for review, comment and, when such revised plan is reasonably acceptable to the Client, approval. Such obligations of Vendor to refresh technology shall continue according to the schedule set forth in the Technology Refresh Plan until expiration or termination of the Term, including continuation throughout any renewals or extensions of the Term. For example, in no event shall Vendor be excused from any scheduled technology refreshment obligations scheduled to be performed in the final months of the Term, as such Term may have been renewed or extended. Vendor shall be obligated to refresh technology at no additional cost to the Client so long as the original Technology Refresh Plan is adhered to. Upon the implementation of each revised Technology Refresh Plan, there may be an appropriate adjustment in Fees to the extent that Vendor’s obligations thereunder are changed from those under the original Technology Refresh Plan.
Technology Refresh Plan. Please include refresh frequency of hardware, software and network for the Services provided. Refresh Plan Name Refresh Cvcle Frequency Endpoint Computing 3-5 years Software (Endpoint Network Components & Contact Center) 3 years or aligned to OEM software lifecycle Active Network Components 5-7 years
Technology Refresh Plan. The Parties will jointly update and develop and Provider will draft and maintain a plan for refreshing the technology, including, without limitation, Hardware, Software, network and other infrastructure (“Technology Refresh Plan”). The Technology Refresh Plan will, consistent with this Schedule and the Agreement, set forth Provider’s responsibilities and Company’s imperatives with respect to technology refresh the upgrades planned for implementation (classified by type of equipment) and the agreed upon time frames of implementation. From time to time the Parties agree to update the Technology Refresh Plan to address Company’s technological needs, emerging technologies and changes to implementation forecasts (such updates will be drafted by Provider). The Technology Refresh Plan and all updates thereto are subject to Company’s approval, in the manner set out in the Procedures Manual. Provider will deliver an updated copy of the Technology Refresh Plan to Company within ninety (90) days of the Effective Date, and shall deliver all updates thereto as agreed upon between the Parties in writing, but not less frequently than twice during any calendar year.
