TelUPay Key Personnel Sample Clauses

TelUPay Key Personnel. TelUpay will provide key personnel with different escalation levels as the primary contact points for the counterpart key personnel provided by the Client for various concerns as indicated in the 'Client Key Personnel' part of this SLA. In case the personnel assigned for the first escalation priority is not available or cannot be contacted for some reason, the Client can move up the escalation priority list. Should there be a change of key personnel from TelUPay, TelUPay will communicate the change to the Client immediately to ensure proper turnover. Key Personnel Escalation Level Project Role Contact Information Ria Xxxx Xxxxxxxxx 1st level Quality Assurance Team xxx.xxxxxxxxx@XxxXXxx.xxx 63918494-2027 6597595 Xxxxxxx Xxxxxxx 2nd level Project Manager Xxxxxxx.xxxxxxx@XxxXXxx.xxx 09177955602 6597595 Xxxxx Losentes 3rd level Senior Manager Xxxxx.xxxxxxxx@XxxXXxx.xxx 09177170708 6597595 2.4 Documentation TelUPay will provide documentation to the Client in the form of user manuals for the developed modules and phone compatibility list upon delivery and acceptance of the product by the Client.
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TelUPay Key Personnel. TelUPay will provide key personnel or helpdesk team with different escalation levels as the primary contact points for the counterpart key personnel provided by MegaLink for various concerns as indicated in the 'Client Key Personnel' part of this SLA. In case the personnel assigned for the first escalation priority is not available or cannot be contacted for some reason, MegaLink can move up the escalation priority list. Should there be a change of key personnel from TelUPay, TelUPay will communicate the change to MegaLink immediately to ensure proper turnover. Key Personnel Level of Support Severity level Project Role Contact Information Lhalaine Galicia 1st 4th Quality Assurance (QA) Team Email: xxxxxx.xxxxxxx@xxxxxxx.xxx Mobile: +00 000 0000000 Office: (+000) 0000000 or (+000) 0000000 Xxxx Xxxxx 2nd 3rd Lead Programmer Email: xxxx.xxxxx@xxxxxxx.xxx Mobile: +00 000 0000000 Office: (+000) 0000000 or (+000) 0000000 Xxxxxx Portugal 3rd 2nd Assistant Project Manager Email: xxxxxx.portugal@telupay .com Mobile: +00 000 0000000 Office: (+000) 0000000 or (+000) 0000000 Xxxxxx Xxxxxx 4th 1st Project Manager Email: xxxxxx.xxxxxx@telupay .com Mobile: +00 000 0000000 Office: (+000) 0000000 or (+000) 0000000 The TelUPay Helpdesk Team will respond to service incidents that affect the business based on the following metrics on Severity level.

Related to TelUPay Key Personnel

  • Key Personnel Subadviser agrees that the following key personnel will have primary responsibility with respect to the investment management of the Account. If these individuals are unable to devote sufficient time to maintain primary responsibility for the Account, Subadviser must give Client written advance notice, or, if Subadviser does not have advance knowledge of such inability, prompt written notice within one (1) business day after Subadviser first learns of such inability, of the name of the person designated by Subadviser to replace or supplement these individuals. In addition, Subadviser shall give Client written notice of the replacement of any employee of Subadviser who has direct supervisory responsibility for the key personnel or who has responsibility for setting investment policy as soon as reasonably practicable.

  • Personnel Provide, without remuneration from or other cost to the Trust, the services of individuals competent to perform the administrative functions which are not performed by employees or other agents engaged by the Trust or by the Adviser acting in some other capacity pursuant to a separate agreement or arrangement with the Trust.

  • Review Systems; Personnel It will maintain business process management and/or other systems necessary to ensure that it can perform each Test and, on execution of this Agreement, will load each Test into these systems. The Asset Representations Reviewer will ensure that these systems allow for each Review Receivable and the related Review Materials to be individually tracked and stored as contemplated by this Agreement. The Asset Representations Reviewer will maintain adequate staff that is properly trained to conduct Reviews as required by this Agreement.

  • IBM Credit may in its sole discretion from time to time decide the amount of credit IBM Credit extends to Customer, notwithstanding any prior course of conduct between IBM Credit and Customer. IBM Credit may combine all of its advances to make one debt owed by Customer.

  • Designated Configuration; Trained Personnel State Street and the Fund shall be responsible for supplying, installing and maintaining the Designated Configuration at the Designated Locations. State Street and the Fund agree that each will engage or retain the services of trained personnel to enable both parties to perform their respective obligations under this Addendum. State Street agrees to use commercially reasonable efforts to maintain the System so that it remains serviceable, provided, however, that State Street does not guarantee or assure uninterrupted remote access use of the System.

  • Adviser Personnel All investment personnel of the Adviser, when and to the extent engaged in providing investment advisory services and managerial assistance hereunder, and the compensation and routine overhead expenses of such personnel allocable to such services, shall be provided and paid for by the Adviser and not by the Company.

  • Receiving Party Personnel The receiving Party will limit access to the Confidential Information of the disclosing Party to those of its employees, attorneys and contractors that have a need to know such information in order for the receiving Party to exercise or perform its rights and obligations under this Agreement (the “Receiving Party Personnel”). The Receiving Party Personnel who have access to any Confidential Information of the disclosing Party will be made aware of the confidentiality provision of this Agreement, and will be required to abide by the terms thereof. Any third party contractors that are given access to Confidential Information of a disclosing Party pursuant to the terms hereof shall be required to sign a written agreement pursuant to which such Receiving Party Personnel agree to be bound by the provisions of this Agreement, which written agreement will expressly state that it is enforceable against such Receiving Party Personnel by the disclosing Party.

  • Manager Personnel The Manager shall authorize and permit any of its directors, officers and employees who may be elected or appointed as Trustees or officers of the Trust to serve in the capacities in which they are elected or appointed. Services to be furnished by the Manager under this Agreement may be furnished through the medium of any of such directors, officers, or employees.

  • Data Necessary to Perform Services The Trust or its agent shall furnish to USBFS the data necessary to perform the services described herein at such times and in such form as mutually agreed upon.

  • The Services Custodian shall provide to the Funds the services described in Exhibit A attached hereto (which services are hereinafter referred to as the “Services”). The Funds shall, promptly after the date hereof, deliver or cause to be delivered to Custodian copies of all documents and information listed on Schedule II to this Loan Servicing Agreement relating to the loans or loan commitments (the “Loans”) being serviced for the loan portfolio(s) described on Exhibit A-1 (the “Portfolio(s)”).

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