Tenant Support Services & Service Requests Sample Clauses

Tenant Support Services & Service Requests. The AGENT shall be readily available during hours of operation (section 9 GENERAL - 9.4), to assist and respond to the tenants and or residents in answering their questions, communicating their request and addressing their concerns in regard to the Rental Property. (i) This service includes up to one (1) hour of administration labour hour during regular business hours, intended to be used for the initial report of the incident to the OWNER or for a simple task requiring less then one (1) administration hour for each occurrence at no additional charge. Upon notice to owner of the incident, the AGENT will process the resolution and/or completion of the required task at charge (WHEN APPLICABLE AS A Work Order), at the rate and expense details table in Article 5.0). The owner may interject and or cancel any such work orders that are not in breach of the residential tenancies act with no penalty and at OWNER's discretion prior to the due date on the same incident (Work Order) reported. (ii) This service does not include sending a field agent, 3rd party and/or contractor if required in order to provide the same services, including repairs and or resolution of the incident following the conditions herein this Agreement. The AGENT will undertake due diligence to avoid this surcharge to the OWNER whenever possible by working with the tenant and inviting their participation in the resolution and or report process of the incident to save costs to the OWNER.

Tenant Support Services & Service Requests. The AGENT shall be readily available during hours of operation (section 9 GENERAL - 9.4), to assist and respond to the tenants and or residents in answering their questions, communicating their request and addressing their concerns in regard to the Rental Property. (i) This service includes up to one (1) hour of administration labour hour during regular business hours, intended to be used for the initial report of the incident to the OWNER or for a simple task requiring less then one (1) administration hour for each occurrence at no additional charge. Upon notice to owner of the incident, the AGENT will process the resolution and/or completion of the required task at charge (WHEN APPLICABLE AS A Work Order), at the rate and expense details table in Article 5.0). The owner may interject and or cancel any such work orders that are not in breach of the residential tenancies act with no penalty and at OWNER's discretion prior to the due date on the same incident (Work Order) reported. (ii) This service does not include sending a field agent, 3rd party and/or contractor if required in order to provide the same services, including repairs and or resolution of the incident following the conditions herein this Agreement. The AGENT will undertake due diligence to avoid this surcharge to the OWNER whenever possible by working with the tenant and inviting their participation in the resolution and or report process of the incident to save costs to the OWNER. (PLEASE SET THE EXPENSE LIMIT YOU PREFER BELOW) (iii) EXPENDITURE LIMITS – Agent's Authority The AGENT will have the authority to charge the OWNER for ordinary outward physical condition repairs, maintenance and all work order and services authorized by this agreement for and in regards to the Rental Property, providing the expenditures for any one item, repair or service call shall not exceed the amount of (SET LIMIT BY OWNER) $ (+hst) for each instance, without the express written consent of the OWNER (given by e-mail or otherwise), except where the AGENT considers the circumstances surrounding the request for the repairs or services to be an emergency and/or the AGENT is unable to secure the prior consent of the OWNER in a timely fashion after making commercially reasonable efforts to do so and the incident, work order and or;