The Emergency Support Service Sample Clauses

The Emergency Support Service. (a) The Help-Desk will provide the Emergency Support Service. (b) The Emergency Support Service shall be available by phone 24 hours a day, 7 days a week, 365/366 days a year (as applicable). (c) PARTNER's technical support personnel (TSC2) shall be required to call TELKOM's representative (TSC1) back within 15 minutes of receiving TELKOM's call, email or fax at the Help Desk for an emergency problem. All emergency problems will be recorded as 'Critical Faults' by the Help Desk. (d) PARTNER's technical support personnel should reach the site of the problem within the stated transportation time in Appendix C from receiving TELKOM's call at the Help Desk relating to an emergency problem. (e) PARTNER will provide a Temporary Fix within sixty (60) minutes (after arriving at the site of the problem, if remote support is not capable of resolving the problem). (f) Except in circumstances where a software patch is required necessitating a longer period of time, PARTNER will provide a Permanent Fix within 24 hours of receiving the call.
Sample 1
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The Emergency Support Service. (a) The Main Help-Desk, in conjunction with the DIVRE Help-Desks, will provide the Emergency Support Service. (b) The Emergency Support Service shall be available on-line, by fax and by phone 24 hours a day, 7 days a week, 365/366 days a year (as applicable). (c) PARTNER's technical support personnel (TSC2) shall be required to call TELKOM's representative (TSC1) back within 15 minutes of receiving TELKOM's call, email or fax at the Help Desk for an emergency problem. All emergency problems will be recorded as "Critical Faults" by the Help Desk (d) PARTNER's technical support personnel should reach the site of the problem within the stated transportation time in Appendix C from receiving TELKOM's call, email or fax at the Help Desk relating to an emergency problem. (e) PARTNER will provide a Temporary Fix within ninety (90) minutes after arriving at the site of the problem. (f) PARTNER will provide a Permanent Fix within 24 hours of receiving the call, e-mail or fax.
Sample 1
The Emergency Support Service. (a) The Help-Desk will provide the Emergency Support Service. (b) The Emergency Support Service shall be available on-line, by fax and by phone 24 hours a day, 7 days a week, 365/366 days a year (as applicable). (c) PARTNER's technical support personnel (TSC2) shall be required to call TELKOM's representative (TSC1) back within 15 minutes of receiving TELKOM's call, email or fax at the Help Desk for an emergency problem. All emergency problems will be recorded as 'Critical Faults' by the Help Desk. (d) PARTNER's technical support personnel should reach the site of the problem within the stated transportation time in Appendix C from receiving TELKOM's call, email or fax at the Help Desk relating to an emergency problem. (e) PARTNER will provide a Temporary Fix within ninety (90) minutes after arriving at the site of the problem. (f) PARTNER will provide a Permanent Fix within 24 hours of receiving the call, e-mail or fax.
Sample 1

Related to The Emergency Support Service

  • Developer Compensation for Emergency Services If, during an Emergency State, the Developer provides services at the request or direction of the NYISO or Connecting Transmission Owner, the Developer will be compensated for such services in accordance with the NYISO Services Tariff.

  • Interconnection Customer Compensation for Actions During Emergency Condition The CAISO shall compensate the Interconnection Customer in accordance with the CAISO Tariff for its provision of real and reactive power and other Emergency Condition services that the Interconnection Customer provides to support the CAISO Controlled Grid during an Emergency Condition in accordance with Article 11.6.

  • EMERGENCY SERVICE If you are unable to reach Administrator at 877.634.0964 and you require emergency repair, you may contact any manufacturer authorized service repair facility listed in Your phone book or online. Mail Administrator Your original repair bill along with the technician’s report and a copy of the Agreement to the address at the top of this Agreement for reimbursement. All coverage and exclusions in this Agreement will apply.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Emergency Service Leave Where employees' services are required for emergency operations by request from Provincial Emergency Programs or appropriate police authority, leave from work as required may be granted without loss of basic pay. If any remuneration, other than for expenses, is received, it shall be remitted to the Employer.

  • CONDITIONS FOR EMERGENCY/HURRICANE OR DISASTER - TERM CONTRACTS It is hereby made a part of this Invitation for Bids that before, during and after a public emergency, disaster, hurricane, flood, or other acts of God that Orange County shall require a “first priority” basis for goods and services. It is vital and imperative that the majority of citizens are protected from any emergency situation which threatens public health and safety, as determined by the County. Contractor agrees to rent/sell/lease all goods and services to the County or other governmental entities as opposed to a private citizen, on a first priority basis. The County expects to pay contractual prices for all goods or services required during an emergency situation. Contractor shall furnish a twenty-four (24) hour phone number in the event of such an emergency.

  • Compensation for Additional Services Additional Services shall be compensated as set forth on Exhibit A for the stipulated payment amounts set forth therein. Other Additional Services not set forth on Exhibit A that are required or requested by the Owner shall be compensated as agreed, using the methodology set forth on Exhibit A, prior to the Design Professional undertaking such Additional Services; provided, however, that if such compensation cannot be agreed, the Additional Services shall be performed at the hourly rates set forth and listed in Exhibit B, plus reimbursable expenses pursuant to Article 4.1.3 below, with a limitation as to maximum amount specified.

  • Emergency Services The parties recognize that in the event of a strike or lockout, situations may arise of an emergency nature. To this end, the Employer and the Union will agree to provide services of an emergency nature.

  • Emergency Services Leave (a) An Employee who engages in a voluntary emergency management activity is entitled to be absent without loss of pay from his or her employment for a total of 5 days per annum commencing at the start of each calendar year. For the avoidance of doubt, any days not utilised by the Employee by the end of the calendar year, do not carry over into the subsequent year. (b) Voluntary emergency management activity has the meaning provided by the FWA.

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