Toll-Free Help Line a. The Health Plan shall operate a toll-free telephone help line, which shall respond to all areas of enrollee inquiry.
Toll-Free Help Line. From the Class Notice Date and thereafter until at least five (5) Business Days after the last payment under this settlement is made or the settlement is terminated, the Claims Administrator shall establish and maintain a toll-free help line for Settlement Class Members to call with settlement-related inquiries, with the option to leave a message and request a call back, with such calls being returned within three (3) business days, and answering the questions of Settlement Class Members, to the extent possible, who call with or otherwise communicate such inquiries. The Claims Administrator also will provide copies of the forms of the Long Form Notice and Claim Form approved by the Court, as well as this Settlement Agreement, upon request.
Toll-Free Help Line a. The PSN shall operate a toll-free telephone help line. Such help line shall respond to all areas of Enrollee inquiry.
