Tools and Processes Clause Samples
Tools and Processes. Software AG Global Support uses the following processes and tools to solve or find a workaround to the Customer’s issues: Fault diagnosis/analysis for Supplier’s products:
(a) Evaluation of Customer data supplied (including diagnostic information)
(b) Classification of the reported situation as a product issue, user issue or third-party issue
(c) Research in Supplier’s Support Knowledge Center
(d) Reproduction of the error situation (if possible)
(e) Coordination with Supplier’s product development Results and/or solutions or workarounds will be provided via one of the following media:
(a) Telephone
(b) Software AG’s Support Portal (c) E-mail
(d) Data carriers
Tools and Processes. Alfabet BD GmbH Global Support uses the following processes and tools to solve or find a workaround to the Customer’s issues: Fault diagnosis/analysis for Supplier’s products:
a) Evaluation of Customer data supplied (including diagnostic information)
b) Classification of the reported situation as a product issue, user issue or third-party issue
c) Research in Supplier’s Support Knowledge Center
d) Reproduction of the error situation (if possible)
e) Coordination with Supplier’s product development Results and/or solutions or workarounds will be provided via one of the following media:
a) Telephone
b) Alfabet Support Portal
c) E-mail d) Data carriers
Tools and Processes. Licensor’s global support uses the following processes and tools to solve or find a workaround to the Customer’s reported issues: Fault diagnosis/analysis of Licensor’s products: * Evaluation of Customer Data supplied (including diagnostic information) * Classification of the reported situation as product issue, user issue or third-party issue * Research in Licensor’s support knowledge center * Reproduction of the error situation (if possible) Results and/or solutions or workarounds will be provided via one of the following media: * Licensor’s support portal * Email * Phone
Tools and Processes. Supplier’s support uses the following processes and tools to solve or find workaround to the Customer’s issues: Fault diagnosis/analysis
(a) Evaluation of Customer data supplied (including diagnostic information)
(b) Classification of the reported situation as a product issue, user issue or third-party issue
(c) Research in Supplier’s knowledge base
(d) Reproduction of the error situation (where possible)
(e) Coordination with Supplier’s product development Results and/or solutions or workarounds will be provided via one of the following media:
(a) Telephone/Online meeting
(b) Email Remote Diagnosis Supplier’s support may perform remote diagnosis to facilitate issue analysis. In such case, Supplier’s support will access Customer’s environment via a Remote Online Diagnostic Tool for purposes of diagnosis and analysis only. Remote access to Customer’s environments will occur during Business Hours at the times agreed between the Customer and Supplier´s support.
Tools and Processes. The MELC team anticipates using collaborative processes and real-time data trackers to better capture, analyze, and report on data on a range of Program aspects separate from
Tools and Processes. Continue to implement and use tools and processes developed in Phase 1. Revise tools and processes as needed for Phase 2.
Tools and Processes. Implement a web-based data management system and project dashboard for file management and an at-a-glance status of schedule, budget, performance metrics, and risk. Develop a cost-loaded work breakdown structure and detailed critical path milestone schedule. Work with the Port to ensure integration with existing tools and processes.