Universal. If an emergency arises and the use of a cell phone is required, the vehicle must be stopped in a safe location to allow for safe usage.
Universal. Drivers must be at least 19 years of age, have completed all training, have a valid Massachusetts Driver’s License (or valid license from a contiguous state) appropriate to the type of vehicle they will be operating and a minimum of 1 year of current driving experience within the United States (US), including experience driving multi-passenger vehicles.
Universal for CYP with mild to moderate or transient needs; and
Universal. Consumers shall be picked up on a timely basis and arrive to scheduled appointments on time. Transportation Providers must notify the Broker prior to scheduled pickup if their vehicle is going to be late.
Universal. Consumers shall not be asked to cover tolls, parking fees, etc.
Universal. Provide the Broker and consumers with a Massachusetts or a toll free telephone number.
Universal. Quality of service issues on behalf of the Transportation Provider will result in warnings, fines and additional administrative actions such as re-trainings, etc. Severe or continued violations of contract standards may result in reduction of work, suspension and/or contract termination.
1. Transportation Providers may appeal fines within 10 days from the date of the fine letter. All appeals must be submitted in writing.
Universal. Required to have a representative attend mandatory conferences, meetings and trainings as requested by the Broker.
Universal. Submit invoices with an invoice cover sheet. The cover sheet can also be sent via Vendor Portal with electronic signature capability. This electronic signature sent via Vendor Portal represents an original signature and is accepted by both parties. This will be indicated as such on the invoice cover sheet.
