WARRANTY, MAINTENANCE AND SUPPORT. Assign a 2 year manufacturers warranty to the owner. The warranty period will begin upon acceptance of the VDS by the Engineer. The warranty shall include ongoing software support by the supplier with updates of the VDS processor unit and supervisor software (if a field setup computer is required for set up). The update of the VDS software to be compliant with the NEMA TS2, the Cal Trans 170 or 2070, and National Transportation Communication Interface Protocol (NTCIP). The supplier shall maintain a program for technical support and software updates following expiration of the warranty period. Make this program available to the owner in the form of a separate agreement for continuing support.
WARRANTY, MAINTENANCE AND SUPPORT. CRI hereby agrees to warrant all CRI Products distributed by Licensee and Licensee’s customers in accordance with CRI’s established warranty policies, as amended from time to time. CRI also agrees to maintain and support the CRI Products, and to provide upgrades, modifications and enhancements to Licensee and its customers at CRI’s sole cost and expense. Licensee shall incur no obligation to warrant, support or maintain any of the CRI Products distributed by Licensee. For purposes of this paragraph, “Licensee’s customers” shall include Licensee’s direct customers or end-users, and any sub-distributor of Licensee and the customers or end-users of any such sub-distributor.
WARRANTY, MAINTENANCE AND SUPPORT. Shall be as described in the current OEM Agreement as of December 2002.
WARRANTY, MAINTENANCE AND SUPPORT. The video detection system must be warranted to be free of defects in material and workmanship for a period of 5 yr. from date of shipment from the supplier’s facility. During the warranty period, the supplier must repair with new or refurbished materials, or replace at no charge, any product containing a warranty defect provided the product is returned FOB to the supplier’s factory or authorized repair site. Return product repair or replaced under warranty by the supplier with transportation prepaid. This warranty does not apply to products damaged by accident, improperly operated, abused, serviced by unauthorized personnel or unauthorized modification. During the warranty period, technical support must be available from the supplier via telephone within 4 hr. of the time a call is made by a user, and this support must be available from factory certified personnel or factory certified installers. Ongoing software support by the supplier must include updates of the VIVDS processor unit and supervisor software (if a field setup computer is required for set up). Provide these updates free of charge during the warranty period. The update of the VIVDS software to be NTCIP compliant must be included. The supplier must maintain a program for technical support and software updates following expiration of the warranty period. Make this program available to the Department in the form of a separate agreement for continuing support. The supplier must maintain an ongoing program of technical support for the wireless camera system. This technical support must be available via telephone or personnel sent to the installation site. The supplier must maintain an adequate inventory of parts to support maintenance and repair of the camera system.
WARRANTY, MAINTENANCE AND SUPPORT
