Where to Direct Problems or Complaints Sample Clauses

Where to Direct Problems or Complaints. The Coordinator of Interpreter Services or other Title VI Compliance Officer has been designated to receive and respond to questions or concerns about the adequacy or availability of interpreter services or of translated documents at MMC facilities. The Coordinator of Interpreter Services or other Title VI Compliance Officer shall provide any person who wishes to file a complaint regarding such matters with a copy of the patient grievance procedure that MMC uses to comply with 42 C.F.R. §482.13. If an LEP complainant is literate in any of the languages in which MMC has printed its patient grievance procedure, the MMC shall give her/him a copy of the procedure in the appropriate language. Otherwise, MMC shall communicate its contents in accordance with Section 2.10, above. The Coordinator shall also give any person who wishes to file a complaint a copy of the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) brochure "How to File a Complaint with OCR" in the language in which that person speaks, if a translation is available. If no translation of the OCR brochure is available, the Coordinator shall direct the person to contact the OCR at 0-(000)000-0000 (voice) or 0-(000)000-0000 (TDD). Effective Date: President Maine Medical Center Appended as Appendix 1 is a copy of the “Language Line Language Identification Card,” which is available throughout the Hospital and may be used to help identify a patient’s language. The attached consent form, explaining the benefits and risk of treatment, has been translated into my primary language by the individual acting as interpreter before I signed the same. Signature of Patient Signature of person (check box that applies) [ ] acting as interpreter –or-- [ ] confirming the translation provided by telephonic interpreter WHAT IF I DON'T SPEAK ENGLISH? Maine Medical Center offers persons who are limited English proficient (LEP) an equal opportunity to be served in all of its facilities and programs. Our policy is to communicate effectively with LEP persons through bilingual staff, in-person or telephone interpreter services and translated materials. 1. If you are not fluent in English, please let MMC know what language you speak. Interpreters are available in more than 140 languages, most of which appear on our language identification cards. 2. MMC provides interpreter services at no cost to a patient, family member or companion involved in patient care. You do not have to bring your own interprete...
Sample 1

Related to Where to Direct Problems or Complaints

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Grievance on Layoffs and Recalls Grievances concerning layoffs and recalls shall be initiated at Step 2 of the grievance procedure.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above. b. If you think your periodic statement for your account is incorrect or you need more information about a transaction listed in the periodic statement for your account, we must hear from you no later than sixty (60) days after we send you the applicable periodic statement for your account that identifies the error. You must: 1. Tell us your name; 2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, 3. Tell us the dollar amount of the suspected error. c. If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification. Except as described below, we will determine whether an error occurred within ten (10) Business Days after you notify us of the error. We will tell you the results of our investigation within three (3) Business Days after we complete our investigation of the error, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.

  • Grievance Processing Union stewards or Union officials shall be permitted to have time off without loss of pay for the investigation and processing of grievances and arbitrations. Requests for such time off shall be made in advance and shall not be unreasonably denied. The Union will furnish the Employer with a list of Union stewards and their jurisdictions. The Union shall delineate the jurisdiction of Union stewards so that no xxxxxxx need travel between work locations or sub-divisions thereof while investigating grievances. Grievants shall be permitted to have time off without loss of pay for processing their grievances through the contractual grievance procedure, except that for class action grievances no more than three (3) grievants shall be granted such leave.

  • Problems To endeavour to resolve in a fair and just manner any problems, grievances or difficulties which may be encountered while you volunteer with us;

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

  • Grievance Redressal In case of any grievance on shortfall penalty, the Contractor may appeal to the Director (Technical) of the Subsidiary Company. Director (Technical) and Director (Finance) shall jointly dispose off the appeal within 15 days by passing suitable order based on the merit of the case. No further committee shall be constituted for redressal of such grievance.