Flights. All air travel is carried out in the economy class. Surcharges for other classes apply according to the advertisement. The prices can vary considerably depending on availability at the respective airline. We and the airlines involved explicitly reserve the right to change flight plans, use other aircraft types and consult other airlines. Changing the type of aircraft or the airline does not constitute a change of program. All airport and security taxes are included in the package prices. Exceptions are noted in the prospectus. We reserve the right to introduce new taxes or to increase existing taxes (e.g. increase in fuel). If you are traveling without a tour guide, you are responsible for the possible reconfirmation of the return flight. The necessary information can be found in the travel documents. Missed confirmations can lead to the loss of the transport claim, any additional costs are at your expense.
Flights. 10.1 The flight plans issued with the travel documents apply. Any change to the flight schedule or the flight route, even at short notice, are permitted according to section 5 of these conditions. The same applies in case of an exchange in aircraft and if a second air carrier is deployed. According to section 11 the operator is obliged to in- form the customer immediately after gaining knowledge of these circumstances. At the destination, this information is provided by means of information boards, imprint in the information folders lo- cated in the respective holiday complex, by the tour guide or online via a website communicated to the customer through the travel documents. Irrespective of this, it is incumbent on the customers to find out about the return or transfer times 24 hours before the scheduled departure date, either by calling the local representative, reading the information folders or online via the provided website.
10.2 If a customer does not make use of the tour guide’s service be- cause he e. g. only booked flights but no other services, he is obliged to request a confirmation of the departure time by the airline at least 24 hours before departure of the return flight. For this purpose, he calls the telephone number indicated on the verso side of the ticket or inside the booklet containing the tickets and the travel vouchers.
10.3 In the context of air carriage it is permitted to carry one piece of luggage of 15 kg per person. In general, this case does not apply to infants less than 2 years of age without a right to a seat. Any higher free baggage allowance and excess baggage costs of the operating airline. Medication intended for the passenger’s own use as well as valuables should be (within the scope of the prevailing provisions) carried in cabin luggage. It is thereby prohibited to carry dangerous objects (e. g. nail scissors, nail file) in the cabin baggage.
10.4 Check-in-deadline at the check-in-desk is 90 minutes before the departure time printed on the ticket. Exceptions can be drawn from the flight schedule. If a passenger does not show up on time, the airline is entitled to dispose the seat otherwise.
10.5 The carriage of pregnant women or sick people can be refused by the airline because of the respective safety provisions. During pregnancy or in case of an illness at the time of air transport, the operator must therefore be informed immediately so that any restrictions on the transport of the carrier may be clarified with the ...