Blocked Call. A call that cannot be connected immediately because no circuit is available at the time the call arrives or the telephone system is programmed to block calls from entering the queue when the queue backs up beyond a defined threshold. Business Days: Traditional workdays, including Monday, Tuesday, Wednesday, Thursday, and Friday. Puerto Rico holidays are excluded.
Blocked Call or "Busy" means a call that cannot be connected immediately. The customer may hear a busy tone or announcement due to availability of lines or setting in the telephone system (Supervisor control of Queue size). These include calls "answered" by busy signals, disconnections, or other technical problems that prevent the caller from reaching the IVR.
Blocked Call. A call that cannot be connected immediately because no circuit is available at the time the call arrives or the telephone system is programmed to block calls from entering the queue when the queue backs up beyond a defined threshold.
Examples of Blocked Call in a sentence
Blocked Call — A call that cannot be connected immediately because no circuit is available at the time the call arrives or the telephone system is programmed to block calls from entering the queue when the queue backs up behind a defined threshold.
At a minimum, the standards shall require that, on a monthly basis, eighty percent (80%) of calls are answered by a person within thirty (30) seconds, the Blocked Call rate does not exceed one percent (1%), and the rate of Abandoned Calls does not exceed five percent (5%).
Network Blocking Charge Per Blocked Call $0.007600 Note 1: All access minutes are billed at a single per minute access rate found in Section 5.4.3A, Local Switching.
Each Telephone and Internet Activity Report shall include the following information: • Call volume; • E-mail volume; • Average call length; • Average hold time; • Abandoned Call rate; • Accuracy rate based on CMO’s Call Center Quality Criteria and Protocols; • Content of call or email and resolution; and • Blocked Call rate.
Blocked Call: A call that cannot be connected immediately because no circuit is available at the time the call arrives or because the telephone system is programmed to block calls from entering the queue when the queue is backed up beyond a defined threshold.
More Definitions of Blocked Call
Blocked Call or Busy" means a call that cannot be connected immediately. The customer may hear a busy tone or announcement due to availability of linesor setting inthe telephone system (Supervisor control or Queue Size).
Blocked Call means an attempted call, by Customer equipment to a telephone number used to provide the Dial-Up Access Services, to a Dedicated Dial-Up Access Port that results in the return of a busy signal or other failure to connect. Vendor shall provide to Customer reporting each calendar day of each calendar month showing the usage of all Dedicated Dial-Up Access Ports corresponding to each telephone number used to provide Dial-Up Access Services in [*Material Omitted and Separately Filed Under an Application for Confidential Treatment] increments. Using such reporting and other information, Customer will measure daily the number of Call Blocking Events; provided, however, that no Dedicated Dial-Up Access Port shall account for more than one Call Blocking CONFIDENTIAL TREATMENT REQUESTED Event until Vendor reports such Dedicated Dial-Up Access Port is available or such Dedicated Dial-Up Access Port actually becomes available.
Blocked Call. A call that cannot be connected immediately because no circuit is available at the time the call arrives or the telephone system is programmed to block calls from entering the queue when the queue backs up behind a defined threshold. Business Days — Traditional workdays, which are Monday, Tuesday, Wednesday, Thursday, and Friday. State holidays are excluded. Calendar Days — All seven (7) days of the week. Unless otherwise specified, the term “days” in this attachment refers to calendar days. Capitation Rate — The per-member/per-month amount, including any adjustments, that is paid by the Agency to a capitated Health Plan for each Medicaid recipient enrolled under a Contract for the provision of Medicaid services during the payment period. Capitated Health Plan — A health maintenance organization, provider service network or other health plan that is paid a per-member/per-month fee to cover the cost of providing health care to its enrollees. WellCare of Florida, Inc., Medicaid HMO Non-Reform Contract Care Coordination/Case Management — A process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet an enrollee's health needs using communication and all available resources to promote quality cost-effective outcomes. Proper case management occurs across a continuum of care, addressing the ongoing individual needs of an enrollee rather than being restricted to a single practice setting. For purposes of this Contract, “care coordination” and “case management” are the same.
Blocked Call. A call that cannot be connected immediately because no circuit is available at the time the call arrives or the telephone system is programmed to block calls from entering the queue when the queue backs up beyond a defined threshold. Business Days: Any day from Monday to Friday typically from 9 A.M. to 5 P.M. and does not include State holidays.
Blocked Call. A call that cannot be connected immediately because no circuit is available at the time the call arrives or the telephone system is programmed to block calls from entering the queue when the queue backs up behind a defined threshold. Business Days — Traditional workdays, which are Monday, Tuesday, Wednesday, Thursday, and Friday. State holidays are excluded. Calendar Days — All seven (7) days of the week. Capitation Rate — The per member per month amount, including any adjustments, that is paid by the Agency to a capitated PSN or Health Plan for each Medicaid Recipient enrolled under a contract for the provision of Medicaid services during the payment period. Case Management — A process which assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet an Enrollee's health needs using communication and all available resources to promote quality cost-effective outcomes. Proper Case Management occurs across a continuum of care, addressing the ongoing individual needs of an Enrollee rather than being restricted to a single practice setting. Cause — Special reasons that allow Mandatory Enrollees to change their Health Plan option outside their Open Enrollment period. May also be referred to as “Good Cause.” Centers for Medicare & Medicaid Services (CMS) — The agency within the United States Department of Health & Human Services that provides administration and funding for Medicare under Title XVIII, Medicaid under Title XIX, and the State Children’s Health Insurance Program under Title XXI of the Social Security Act.
Blocked Call has the meaning set forth in Schedule 2.6(a).
Blocked Call. A call that cannot be connected immediately because no circuit is available at the time the call arrives or the telephone system is programmed to block calls from entering the queue when the queue backs up behind a defined threshold. Business Days — Traditional workdays, which are Monday, Tuesday, Wednesday, Thursday, and Friday. State holidays are excluded. Calendar Days — All seven (7) days of the week. Capitation Rate — The per member per month amount, including any adjustments, that is paid by the Agency to a capitated PSN or Health Plan for each Medicaid Recipient enrolled under a contract for the provision of Medicaid services during the payment period. Care Coordination/Case Management — A process which assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet an Enrollee's health needs using communication and all available resources to promote quality cost-effective outcomes. Proper Case Management occurs across a continuum of care, addressing the ongoing individual needs of an Enrollee rather than being restricted to a single practice setting. For purposes of this Contract, Care Coordination and Case Management are the same.