Down Time means the time period when specified services with specified technical and service standards are not available to user(s).
Service Down Time (SDT) means the time period when specified services with specified technical and operational requirements as mentioned in section titled “WARRANTY SUPPORT”” are not available to Gov. of W. Bengal and its user departments and organizations.
Billing Date means the date upon which the monthly statement is generated and debited to the customer's account.
Delay time means the difference in time between the change of the component to be measured at the reference point and a system response of 10 per cent of the final reading (t10) with the sampling probe being defined as the reference point.
Calculation Time means 11:59 p.m. (Central time) on the Closing Date.