Center Services definition

Center Services. Contractor shall provide assistance by electronic or voice communication to resolve problems with either hardware or software. Contractor shall also provide corrections (e.g., updates, patches, error notifications, etc.) to known problems through off-site and on-site service. 1. Software On-Call Support: Contractor shall provide on-site support if County determines that a software problem remains unresolved and on-site assistance is required. 2. Electronic On-Site Services: Contractor shall allow Support Center to receive system data from site and perform remote failure analysis.

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Center Services means the provision of a call center to answer calls during standard business hours for a period of ninety (90) days following notification (or longer if required by applicable law or regulation) of an incident for which notice is provided pursuant to Insuring Agreement B.3. (Notification Services). Such notification shall include a toll free telephone number that connects to the call center during standard business hours. Call center employees will answer questions about the incident from Notified Individuals and will provide information required by the HIPAA/Health Information Technology for Economic and Clinical Health Act (“HITECH”) media notice or by other applicable law or regulation. Call Center Services will include up to 10,000 calls per day and will be provided in accordance with the terms and conditions set forth in the Information Packet. Call Center Services will be provided by a service provider selected by the Underwriters in consultation with the Insured Organization from the list of service providers in the Information Packet.

Center Services means the provision of a call center to answer calls during standard business hours for a period of ninety (90) days following notification (or longer if required by applicable law or regulation) of an incident pursuant to Insuring Agreement I.B.3 (Notification Services). Such notification shall include a toll free telephone number that connects to the call center during standard business hours. Call center employees will answer questions about the incident from Notified Individuals and will provide information required by HITECH media notice or by other applicable law or regulation. Call Center Services will include up to 10,000 calls per day and will be provided in accordance with the terms and conditions set forth in the information packet provided with this Policy. Call Center Services will be provided by a service provider selected by the Underwriters in consultation with the Insured Organization from the list of service providers in the information packet provided with this Policy.

Examples of Center Services in a sentence

• Exodus' scheduled maintenance of the Internet Data Centers and Internet Data Center Services, as described in the Rules and Regulations, shall not be deemed to be a failure of Exodus to provide Internet Data Center Services.

• In the event that Customer orders additional Internet Data Center Services, billing for such services shall commence on the date Exodus first provides such additional Internet Data Center Services to Customer or as otherwise agreed to by Customer and Exodus.

• Customer will be billed monthly in advance of the provision of Internet Data Center Services, and payment of such fees will be due within thirty (30) days of the date of each Exodus invoice.

• Customer may not at any time permit any Internet Data Center Services to be utilized for the provision of any services that compete with any Exodus services, without Exodus' prior written consent.

• Customer acknowledges that Exodus exercises no control whatsoever over the content of the information passing through its sites containing the Customer Area and equipment and facilities used by Exodus to provide Internet Data Center Services ("Internet Data Centers"), and that it is the sole responsibility of Customer to ensure that the information it transmits and receives complies with all applicable laws and regulations.

• In the event of any breach, or reasonably anticipated breach, of any of the foregoing warranties, in addition to any other remedies available at law or in equity, Exodus will have the right immediately, in Exodus' sole discretion, to suspend any related Internet Data Center Services if deemed reasonably necessary by Exodus to prevent any harm to Exodus and its business.

• If in its judgment Exodus determines that Customer is not creditworthy or is otherwise not financially secure, Exodus may, upon written notice to Customer, modify the payment terms to require full payment before the provision of Internet Data Center Services or other assurances to secure Customer's payment obligations hereunder.

• Expedia & PeopleSupport Contact Center Services Agreement Confidential material redacted and filed separately with the Commission.

• Customer will be fully responsible for any charges, costs, expenses (other than those included in the Internet Data Center Services), and third party claims that may result from its use of, or access to, the Internet Data Centers and/or the Customer Area including but not limited to any unauthorized use of any access devices provided by Exodus hereunder.

• Customer agrees that Customer will comply at all times with all applicable laws and regulations and Exodus' general rules and regulations relating to its provision of Internet Data Center Services, as updated by Exodus from time to time ("Rules and Regulations").

More Definitions of Center Services

Center Services. Contractor shall provide assistance by electronic or voice communication to resolve problems with either hardware or software. Contractor shall also provide corrections (e.g., updates, patches, error notifications, etc.) to known problems through off-site and on-site service. 1. Software On-Call Support: Contractor shall provide on-site support if County determines that a software problem remains unresolved and on-site assistance is required. 2. Electronic On-Site Services: Contractor shall allow Support Center to receive system data from site and perform remote failure analysis. 3. Support Center Guaranteed Response: Contractor shall have a client service representative on site within four (4) hours after receiving any non-emergency call from the County. Contractor shall have a client service representative on site within one (1) hour after receiving any call determined by the County to be an emergency. Support is to be provided on a 24 x 7 (24 hours a day, 7 days a week) basis.

Center Services means the provision of a call center to answer calls, from individuals to whom notice of an incident is provided pursuant to Insuring Agreement B.3., during standard business hours for a period of up to ninety (90) days following notification (or longer if required by applicable law or regulation) of such incident.