Support Center Clause Samples

Support Center. Licensor shall make its client support center available for support requests during Licensor’ normal business hours.

Support Center. In connection with the sale of the Products and the licensing of the Software pursuant to the License, SecureAlert will provide to Distributor reasonable support services related to the Software, including Training (as defined below) ("Support Services"). Distributor may contact SecureAlert's Support Center at any time, via telephone, facsimile or email, and SecureAlert shall use its commercially reasonable efforts to respond to any service inquiries within fifteen (15) minutes following receipt of such service inquiries by either (a) telephone or (b) the same means by which the inquiry was submitted.

Support Center. The miniOrange Support Center is available to Customer and will be staffed by miniOrange Support Engineers Monday through Friday, except for recognized miniOrange holidays. miniOrange holidays will be posted in advance on the miniOrange website (/news). The Support Center can be contacted by sending an email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ or by telephone at +▇ ▇▇▇ ▇▇▇ ▇▇▇▇. During non-working hours, Customer may leave a telephone voicemail with the Support Center or send an email at ▇▇▇▇@▇▇▇▇▇▇▇▇▇▇.▇▇▇ and the support incident will be reviewed at the start of the next working day. miniOrange will make commercially reasonable efforts to respond to online support inquires and telephone voicemails within 1 business day.

Support Center. Standard customer care services are required to provide continued proper and effective use of the EDP by Users throughout the Term of this Agreement. The primary mechanism for delivering this service is the Support Center. 7.1.1. Support Center services are provided as follows: 7.1.1.1. The Contractor will provide Level One and Level Two support for the Data Dashboard solutions contained within the EDP and Levels One through Three support for all other elements of the EDP as per the Content Management and System Services RFP.. 7.1.1.2. Support Center staff may be contacted by EDP end-users for Level One support via toll-free telephone number provided by Contractor. 7.1.1.3. Support Center staff may be contacted by Designated Representatives for third level support via toll-free telephone number provided by Contractor. 7.1.1.4. Only NYSED Designated Representatives are authorized to contact the Support Center directly. 7.1.1.5. Support Center hours of operation are to be provided between the hours of 7 a.m. and 6 p.m., Monday through Friday. 7.1.1.6. Support Center staff provides assistance in the following areas: 7.1.1.6.1. Assistance related to the use of the EDP System; 7.1.1.6.2. Advice on work-arounds for verified Defects; 7.1.1.6.3. Information on verified Defects previously identified by the NYSED and reported to Contractor; and 7.1.1.6.4. Advice on completion and authorization for submission of the Contractor Modification/Change Request Form to report identified Defects in the EDP System. 7.1.1.6.5. Contractor shall create and add appropriate documentation to the EDP help files or other mutually agreed to tools to address SED issues.

Support Center. Our support center helps Third Party Service Provider to post their hospitality related services through their Banquets halls/ Marriage gardens/ Conference Halls/ Property with ease on our website for providing such services as required by the End Consumer so far as the same is intended within the applicable laws of India. The information which we gather via calling is kept highly confidential. The information of End User/s is not outsourced to third parties under any circumstances. Users bear the sole responsibility of providing accurate and genuine information about their property when they receive calls from our support team. ▇▇▇.▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ does not take any responsibility of data which is gathered via telephone calls.

Support Center. Equifax provides a national toll-free technical support line that is staffed twenty-four (24) hours per day, seven (7) days per week, three hundred sixty-five (365) days per year for the purposes of reporting Service Availability incidents. Refer to the Equifax Application Support Guidelines, as updated from time to time by Equifax, for further information on Equifax’s support procedures. Level 1 Support Equifax Broker Support Center · · 24 x 7 x 365 availability Record Broker incident · Execute notification procedures as necessary · Execute escalation procedures as necessary · Invoke bridge conference calls with Equifax and/or the Broker as necessary Level 2 Support Equifax Operations Team · · Diagnose platform (hardware, software, network) problems Execute corrective action Level 3 Support Equifax Service Fulfillment Team · · Diagnose application problems Execute corrective action

Support Center. We will provide you with telephone and e-mail support to answer general Platform and Software questions and to identify and diagnose issues between the hours of 8:00 a.m. and 4:00 p.m., Central Time, seven days a week, excluding our company holidays. We also will provide support with respect to our Platform and Software to address business outage issues you may experience that arise during our company holidays. Xenia agrees that it will use its commercially reasonable efforts in the performance of its support services hereunder and will have qualified and trained personnel knowledgeable of our Platform and the Software to provide such support services.

Support Center. The WorkWise Support Center will be staffed weekdays from 9:00 a.m. to 5:00 p.m. (Pacific Time), excluding U.S. holidays.