IF YOU HAVE A COMPLAINT. If you have a complaint or inquiry about any aspect of a Card, including loading the Wallet or the Funds Available, please call a Customer Service Representative toll-free at the number listed on the first page of this Agreement. You may also call a DCB customer service representative at the DCB Customer Service number listed on the first page of this Agreement. If you have a complaint, we encourage you to let us know and give us the opportunity to resolve the issue. A copy of DCBank’s complaint and dispute resolution procedure is available on the DCBank website and can be directly accessed here: xxxxx://xxx.xxxxxx.xx/legal/resolving-complaints/. We will do their best to resolve your complaint or inquiry. If for some reason we are unable to do so to your satisfaction, you may refer your inquiry or concern to the ADR Xxxxxxxx Banking Ombuds Office at 0-000-000-0000 for resolution. You may also communicate the complaint or inquiry to: Financial Consumer Agency of Canada, 000 Xxxxxxx Xxxxxx Xxxx, 0xx Xxxxx, Xxxxxx, XX, X0X 0X0, Tel: 0-000-000-0000.
IF YOU HAVE A COMPLAINT. If you have a complaint or inquiry about any aspect of your Card or accessing the Funds Available, please call a Customer Service Representative toll-free at the number listed on the first page of this Agreement. We will do their best to resolve your complaint or inquiry. If for some reason we are unable to do so to your satisfaction, you may refer your inquiry or concern to the ADR Xxxxxxxx Banking Ombuds Office at 0-000-000-0000 for resolution. You may also communicate the complaint or inquiry to: Financial Consumer Agency of Canada, 000 Xxxxxxx Xxxxxx Xxxx, 0xx Xxxxx, Xxxxxx, XX, X0X 0X0, Tel: 0-000-000-0000.
IF YOU HAVE A COMPLAINT. If you have a complaint or inquiry about any aspect of a Card, including loading the Wallet or the Funds Available, please call a Customer Service Representative toll-free at the number listed on the first page of this Agreement. You may also call a DCBank customer service representative at the DCBank Customer Service number listed on the first page of this Agreement. If you have a complaint, we encourage you to let us know and give us the opportunity to resolve the issue. A copy of DCBank’s complaint and dispute resolution procedure is available on the DCBank website and can be directly accessed here: xxxxx://xxx.xxxxxx.xx/legal/resolving-complaints/. We will do our best to resolve your complaint or inquiry. All banks must comply with a variety of federal consumer laws that protect you. The Financial Consumer Agency of Canada (“FCAC”) supervises all federally regulated financial institutions for compliance with federal consumer protection laws. The FCAC does not resolve individual customer complaints, but will determine whether we are in compliance. If you have a complaint about a potential violation of federal consumer protection laws, please contact us or you may contact the FCAC by mail at: 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx, Xxxxxx, Xxxxxxx X0X 0X0, by phone at 0-000-000-0000 for service in English or 0-000-000-0000 for service in French or online at xxx.xxxx-xxxx.xx.xx.
IF YOU HAVE A COMPLAINT. If you have a problem during your vacation, please inform the relevant supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us using the contact information you were provided upon booking. If you fail to contact us in a timely manner, we will not be permitted the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect your rights under this Agreement.
IF YOU HAVE A COMPLAINT. If you have a problem during your holiday, please inform the on site representative and/or the campsite reception immediately who will endeavour to put things right. If the problem is not rectified to your satisfaction, you should notify the Shandon Travel office by telephone or fax . Should you fail to register your complaint whilst at the campsite, thereby allowing us the opportunity to rectify the problem so that it does not spoil your holiday, we will not consider ourselves liable. Our maximum liability will be no greater than 200 of the total cost of your holiday (excluding insurance premiums). If your complaint is not resolved locally, please follow up within 28 days of your return home by writing to our Customer Services Department at Shandon Travel, 0 Xxxxxxxx Xxxxxx, Xxxx, Xxxxxxx giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to xxx.Xx is strongly recommended that you communicate and complain to the campsite reception as well as to our representative immediately or at the latest 72 hours of your arrival or when the problem was first noticed.If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
IF YOU HAVE A COMPLAINT. If you have cause for complaint while on the Trip, this must be brought to the attention of Xxxxx Xxxx’x local appointed representative/agent or the hotel management or other supplier immediately so that action can be taken to remedy the problem. Should your representative/agent or the hotel management be unable to resolve the problem, please contact Xxxxx Xxxx immediately. If the problem is still unresolved, you must notify Xxxxx Xxxx USA, Inc. in writing about the details of the complaint within 28 days after the end of the Trip.
IF YOU HAVE A COMPLAINT. 14.1 If you have a Complaint you must notify us of the Complaint via email or by calling us as outlined in Section 6.2.
14.2 We will make good faith efforts to resolve your Complaint by negotiation.
14.3 If the Complaint is not resolved within twenty-one (21) days, the Complaint may be referred for mediation by a mediator appointed by the Institute of Arbitrators and Mediators Australia or another mediator agreed by the parties.
14.4 Each party must continue to perform its obligations under this Agreement despite the continuation of an unresolved Complaint, but this Section [14.4] does not prevent a party from exercising a right to suspend a Service or terminate this Agreement.
14.5 You must not commence litigation in respect of a Complaint unless Sections 14.1 to 14.4 have been complied with and the Complaint has not been resolved.
IF YOU HAVE A COMPLAINT. 15.1 Any complaints about accommodation or the services provided at an Affiliated Resort should be made at the earliest opportunity to aperson in authority at the Affiliated Resort itself. If this does not produce a satisfactory result, the Member or Guest should contact the nearest Registry Collection servicing office as soon as possible by telephone.
15.2 The Registry Collection accepts no liability to Members or their Guests for any costs and expenses incurred by them during their stay at the Affiliated Resort (including without limitation the costs of alternative accommodation) where such Members or their Guests have complained about accommodation or the services provided at the Affiliated Resort unless prior authorisation from the Registry Collection ’ s UK office in Kettering, England or the nearest Registry Collection localservicing office has been given. Note: Please refer to Term 16 below which outlines our liability to you.
15.3 In the unlikely event that the Affiliated Resort does not resolve the matter, Please follow this up within 30 days of your return home by writing to The Registry Collection, at Kettering Parkway, Kettering, Northants, England NN15 6EY giving your membership number and all other relevant information. We reserve the right to refuse to consider any complaints made where this simple procedure has not been followed.
IF YOU HAVE A COMPLAINT. 18.1. Any complaints about accommodation or the services provided at an Affiliated Resort should be made at the earliest opportunity to a person in authority at the Affiliated Resort itself. If this does not produce a satisfactory result, the Member or Guest should contact the nearest Registry Collection servicing office as soon as possible by telephone.
18.2. The Registry Collection accepts no liability to Members or their Guests for any costs and expenses incurred by them during their stay at the Affiliated Resort (including without limitation the costs of alternative accommodation) where such Members or their Guestshavecomplained about accommodation or the services provided at the Affiliated Resort unless prior authorisation from the Registry Collection’s India office in Bangalore, Karnataka, India or the nearest Registry Collection local servicing office has been given. Note: Please refer to Term 21 below which outlines our liability to you.
18.3. In the unlikely event that the Affiliated Resort does not resolve the matter, Please follow this up within 30 days of your return home by writing to The Registry Collection, at WeWork Galaxy, 00 Xxxxxxxxx Xxxx, Xxxxxxxxx Xxxxx, Ashok Nagar, Bangalore, Karnataka, KA 560025, India giving your membership number and all other relevant information. We reserve the right to refuse to consider any complaints where this procedure has not been followed
IF YOU HAVE A COMPLAINT. 19.1 RCI does not own or operate Affiliated Resorts and is not liable for their description, services and/or presentation. Any complaints about accommodation or the services provided at an Affiliated Resort should be made at the earliest opportunity to a person in authority at the Affiliated Resort itself. If this does not produce a satisfactory result, the Member or Guest should contact the local RCI help desk as soon as possible by telephone or by email.
19.2 RCI accepts no liability to Members or their Guests for any costs and expenses incurred by them during their stay at the Affiliated Resort (including without limitation the costs of alternative accommodation) where such Members or their Guests have complained about accommodation or the services provided at the Affiliated Resort unless prior authorisation from RCI’s UK office in Kettering, England or the nearest RCI local servicing office has been given. Note: Please refer to Term 21 below which outlines our liability to you.
19.3 In the unlikely event that the Affiliated Resort does not resolve the matter, please follow this up within 30 days of your return home by writing to our Customer Services, RCI Call Centre (Ireland) Limited, Blackrock Business Park, Bessboro Road, Cork or by emailing xxxxxxxxxxxxxxxx@xxxxxx.xxx.xxx giving your Membership number and all other relevant information. We reserve the right to refuse to consider any complaints made where this simple procedure has not been followed.
