Covered Downtime definition

Covered Downtime means all Downtime other than Excluded Downtime.
View Source
Covered Downtime means the total duration in minutes of Downtime occurring during a Monthly Billing Period. For example purposes only: ● If five Client Websites are hosted within a single Client Account and only one of those Client Websites experiences 60 minutes of Downtime, that shall be counted as 60 minutes of Covered Downtime. ● If all five Client Websites experience 60 minutes of Downtime concurrently at the same time, that is counted as 60 minutes of Covered Downtime (not 300 minutes). ● If one Client Website experiences 60 minutes of Downtime on Day 1, and then another Client Website experiences 15 minutes of Downtime on Day 2, then that is counted as 75 minutes of Covered Downtime.
View Source

Examples of Covered Downtime in a sentence

  • For example purposes only: ● If the Covered Downtime is 59 minutes, you will not receive any SLA Credit.

  • For any Service Quarter that the Quarterly Uptime Percentage is less than RouteSmart’s Service Commitment, Customer will receive an SLA Credit equivalent to the net Covered Downtime during the relevant Service Quarter in excess of the maximum Downtime permitted under the Service Commitment.

  • If Covered Downtime exceeds 43 minutes (0.1% of the amount of time in a normal 30-day period) it shall be determined that the Uptime Guarantee was not met.

  • For any Service Quarter that the Quarterly Uptime Percentage for a Product is less than the Service Commitment and subject to Esri's minimum threshold for credit ($100 USD), Customer will receive an SLA Credit equivalent to the prorated Product subscription fee for the net Covered Downtime during the relevant Service Quarter in excess of the maximum Downtime permitted under the Service Commitment.

  • If we fail to meet the Uptime Guarantee, upon request you will receive SLA Credits equal to five percent (5%) of your Monthly Plan Value for each full hour (60 minutes) of Covered Downtime.

  • In order to determine whether our Uptime Guarantee has been met, Covered Downtime shall be compared to the amount of time in a normal 30-day period (43,200 minutes).