Critical Failures definition
Examples of Critical Failures in a sentence
Grass Valley will ship an Exchange Component to Customer within the applicable time specified in the Table set forth in Section 5 for all Critical Failures (as defined below) and within a commercially reasonable time for all other failures provided an Exchange Component is needed to solve the reported problem.
Grass Valley will ship an Exchange Component to Customer within the time specified in the Table set forth in Section 10.4 for all Critical Failures and within a commercially reasonable time for all other failures provided an Exchange Component is needed to solve the reported problem.
Level 1: Business Critical Failures Critical production issue that severely impacts clients use of the service.
Grass Valley will ship an exchange component to Customer within the Next Business Day for all Critical Failures and within a commercially reasonable time for all other failures, provided an exchange component is needed to solve the reported problem.
Upon the occurrence of a Critical Failure(s), HireRight may terminate this Agreement for cause (except if the failure qualifies as a Force Majeure event), without regard to the Default Cure Period.
Severity level Definition Initial Response Time Status Update Interval Time to Resolution 1 Business Critical Failures: An error in, or failure of, the Software Application that materially impacts the Customer’s routine business operations: a) Production Software Application down.
In the case of Critical Failures of discrete, identifiable, serial numbered Covered Equipment components (that can be shipped as a complete component) Grass Valley will ship replacement hardware components to Customer from a Grass Valley service center before receipt of Customer’s defective components according to the following terms (“Advance Exchange Hardware Replacement”).
Grass Valley will ship an Exchange Component to Customer within the applicable time specified in the Table set forth in Section 5 for all Critical Failures (as defined above in Section 5) and within a commercially reasonable time for all other failures provided an Exchange Component is needed to solve the reported problem.
All Critical Failures must be reported via a phone call, in addition to any other method of opening a service request.
As of the effective date of termination, Redwood City will assemble the work product without charge and put it in order for proper filing and closing and deliver it to San ▇▇▇▇▇▇.