Customer Service Guarantee definition

Customer Service Guarantee or CSG means any performance standard of that name (as current) made pursuant to the Telecommunications (Consumer Protection and Service Standards) Xxx 0000 (Cth).
Sample 1Sample 2Sample 3
Customer Service Guarantee means the Telecommunications (Customer Service Guarantee) Standard made pursuant to sections 115, 117, 120 and 125
Sample 1Sample 2
Customer Service Guarantee means the duties imposed on Primus under the CSG Standard.
Sample 1Sample 2

Examples of Customer Service Guarantee in a sentence

  • Subject to our obligations in the Customer Service Guarantee, if we consider that you have received poor service from us, we may, in our absolute discretion, provide a credit to you in relation to your future use of the Services.

  • Please refer to our Customer Service Guarantee Policy Document available through our website.

  • You release us from all liability (including, without limitation, to pay any monetary compensation under the Customer Service Guarantee or to pay any rebate for failure to meet any service levels) in connection with any delay, failure, defect or fault relating to any Service where the delay, failure, defect or fault is caused or contributed to by your failure to comply with the provisions of clause 3.2(a).

  • A Customer Service Guarantee (CSG) is a guarantee that is prescribed under the Telecommunications (Consumer Protection and Service Standards) Act 1999).

  • Customer Service Guarantee means the Telecommunications (Customer Service Guarantee) Standard 2011.

  • A key obligation placed on Carriage Service Providers who supply a Standard Telephone Service is the Customer Service Guarantee (CSG).

  • The Company may implement a Customer Service Guarantee program under which the Company will give a Customer a credit for failing to promptly and accurately perform certain functions.

  • In return for the financial savings associated with the plan, customers will be requested to waive their protection and rights under the Customer Service Guarantee.

  • The ACCC argued that the Communications Service Standard could be a tool for reducing the regulatory burden in the area of consumer safeguards, by removing unnecessary regulation and/or streamlining regulatory requirements such as the Network Reliability Framework and the Customer Service Guarantee.

  • To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the Customer Service Guarantee Standard (the “CSG”).


More Definitions of Customer Service Guarantee

Customer Service Guarantee means any performance standards issued under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Xxx 0000 (Cth).
Sample 1
Customer Service Guarantee means the current minimum performance standard set by the ACMA under sections 115, 117 and 120 of the Telecommunications (Consumer Protection and Service Standards) Xxx 0000. Customer means the customer identified in the Order Form.
Sample 1
Customer Service Guarantee means that if a fault is not cleared within the specified time in any contracted Service Care Level, a customer may claim a Service Credit.
Sample 1
Customer Service Guarantee means any performance standards issued under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 (Cth). Downgrade means any modification to the Service or an Individual Service which reduces the capacity, use or utility of that Service or Individual Service.
Sample 1

Related to Customer Service Guarantee

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Performance Guarantee means the security to be provided by the Contractor in accordance with Sub Clause 10.1 for the due performance of the Contract.

  • Customer/s for the purpose of this Offer shall mean a person who is using ICICI bank Netbanking services or holds a valid ICICI Bank VISA/MASTER Debit card/Prepaid card or holds a valid VISA/MASTER Credit Card issued by ICICI Bank and who has received communication from ICICI Bank with respect to the Offer.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Maritime cargo handling services means activities exercised by stevedore companies, including terminal operators, but not including the direct activities of dockers, when this workforce is organised independently of the stevedoring or terminal operator companies. The activities covered include the organisation and supervision of:

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Transportation Service Agreement means the contract between KUB and the Customer whereby KUB agrees to provide transportation gas service to the Customer.

  • Transmission Service Agreement or “TSA” shall mean the agreement entered into between Long Term Transmission Customer(s) and the TSP pursuant to which TSP shall build, own, operate and maintain the Project and make available the assets of the Project to Long Term Transmission Customer(s) on a commercial basis;

  • Transportation network company rider or “rider” means an

  • Data Processing Agreement means the data processing agreement located at xxx.xxxxxx.xxx/[countrycode]/legal/dpa, where “[countrycode]” means the two-letter abbreviation for the country where your Stripe Account is located.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services.

  • Interconnection Service Agreement means an agreement among the Transmission Provider, an Interconnection Customer and an Interconnected Transmission Owner regarding interconnection under Tariff, Part IV and Tariff, Part VI.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • energy service provider means a natural or legal person who delivers energy services or other energy efficiency improvement measures in a final customer’s facility or premises;

  • air service means a flight or a series of flights carrying passengers, cargo and/or mail for remuneration and/or hire;

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Performance Guarantees means specific measurement indicators assigned to Contract tasks representing timeliness and quality of task output.

  • Passenger Services means, those railway passenger services provided by or on behalf of the Beneficiary pursuant to the permission to use track granted in accordance with the Track Access Agreement;

  • service supplier means any person that supplies a service;

  • Business Associate Agreement means an agreement between DSHS and a contractor who is receiving Data covered under the Privacy and Security Rules of the Health Insurance Portability and Accountability Act of 1996. The agreement establishes permitted and required uses and disclosures of protected health information (PHI) in accordance with HIPAA requirements and provides obligations for business associates to safeguard the information.

  • TPS means a third party supplier which is authorized by law to sell electric service to a customer using the transmission or distribution system of Duke Energy Progress.