Service Care Level definition
Examples of Service Care Level in a sentence
If a fault in the Service is reported by the Customer and BT does work to correct it but finds there is no such fault, or finds it has been caused by some act or omission of the Customer or if BT agrees to attend a Site outside the normal working hours appropriate to the applicable Service Care Level, BT may charge the Customer for the work.
The Service will be maintained to the Service Care Level detailed in the BT Price List unless otherwise agreed by the Parties.
BT shall take all proper steps to correct the fault without undue delay, in accordance with the applicable Service Care Level.
Reported after 13.00 – clear by 12.59.59 next day (Monday – Sunday including Public and Bank Holidays) Care Level 4 6hr fix round the clock, 365 days a year Standard Care 48 (clock hours) Enhanced Care 24 (clock hours) 7.2 The Customer may upgrade its Service Care Level at an additional charge as set out in the Supplier’s current Tariffs.
Prior to, and as part of performing the Required Services, Contractor shall assess each patient’s functioning and risk and determine the appropriate Required Service Care Level, which includes Intensive, Intermediate, Supportive, Transitional, Aftercare or Statewide Transitional Residential Program (STRP) treatment levels.