Service Care Level definition

Service Care Level means the repair options set out in Paragraph 16.1.
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Service Care Level means the level of fault repair provided by us as part of a product or Service subscribed to by you as set out in paragraph 7.
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Service Care Level means the repair options set out in Paragraph 13.
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Examples of Service Care Level in a sentence

  • It is highly recommended that the Service Care Level for the Optimal Voice service matches that of the Access Circuit over which it is delivered.

  • The Service will be maintained to the Service Care Level detailed in the BT Price List unless otherwise agreed by the Parties.

  • All checks issued by government agencies are subject to verification eligibility.

  • Reported after 13.00 – clear by 12.59.59 next day (Monday – Sunday including Public and Bank Holidays) Care Level 4 6hr fix round the clock, 365 days a year Standard Care 48 (clock hours) Enhanced Care 24 (clock hours) 7.2 The Customer may upgrade its Service Care Level at an additional charge as set out in the Supplier’s current Tariffs.

  • If the Authorised Contact(s) cannot be contacted after We have made all reasonable efforts to do so the 6-hour Service Care Level 1 time-to-fix target will not be considered as being in effect until contact has been made and Site access confirmed.

  • If the MT service desk deems that a site visit is necessary to pursue the rectification of such a fault under the terms of Service Care Level 1 the Authorised Contact will be requested to arrange Site access as required by MT.

  • BT shall take all proper steps to correct the fault without undue delay, in accordance with the applicable Service Care Level.

  • Prior to, and as part of performing the Required Services, Contractor shall assess each patient’s functioning and risk and determine the appropriate Required Service Care Level, which includes Intensive, Intermediate, Supportive, Transitional, Aftercare or Statewide Transitional Residential Program (STRP) treatment levels.

  • If the Customer does not have Service Care Level 1 associated with their Optimal Voice service and depending on staff availability MT may, at the Customer's request, continue to work on a fault reported under Service Care Level 1 conditions outside working hours without a break.

  • Customers choosing to have their Optimal Voice service supported under Service Care Level 1 are offered 24- hour Proactive Remote Monitoring.


More Definitions of Service Care Level

Service Care Level means the level of fault repair provided by Us as part of a product or Service subscribed to by You.
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Service Care Level means the repair o1p3. tions set out in Paragraph “Service Desk” meanheslpdestk h(wehich may be an online portal) that you are able to contact to submit service requests, report Incidents and ask questions about the Broadband Service.
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Service Care Level means the repair options set out in the BT Price List.
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Related to Service Care Level

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Toll Billing Exception Service (TBE means a service that allows End Users to restrict third number billing or collect calls to their lines.

  • Service Credits means the service credits payable to the Purchaser by the Service Provider in the event that the Service Levels are not met and identified as service credits in the Pricing Schedule.

  • Service Specification means and includes detailed description, statements to technical data, performance characteristics, and standards (Indian as well as International) as applicable and as specified in the Contract, as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and specifications affecting the work or any additional specification required to be produced by the Bidder to meet the design criteria.

  • Service Credit means the periods of time for which the required contributions have been