Customer Service Guarantee Standard definition

Customer Service Guarantee Standard or “CSG” means the Australian telecoms regulation called Telecommunications (Customer Service Guarantee) Standard 2011 as amended.
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Customer Service Guarantee Standard means Telecommunications (Customer Service Guarantee) Standard 2011.
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Examples of Customer Service Guarantee Standard in a sentence

  • Customer Service Guarantee means the Telecommunications (Customer Service Guarantee) Standard 2011.

  • To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the Customer Service Guarantee Standard (the “CSG”).

  • The working day equivalent timeframes are as used by Telstra for reporting purposes under the Telecommunications (Customer Service Guarantee) Standard 2000.

  • Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011 (the CSG Standard) allows us to propose that you waive the protections and rights provided under the Customer Service Guarantee (CSG).

  • Where we are unable to meet the service standards for VOIP Telephony under Part 5 Telecommunication (Consumer Protection and Service Standard) Xxx 0000, and the Telecommunications (Customer Service Guarantee) Standard 2000 (No.

  • However, there are circumstances in which we may be exempt from meeting those requirements, including if you have agreed to a CSG waiver under the terms of the relevant Service Description in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011, where you unreasonably refuse us access to your premises or if you miss an appointment without giving us reasonable notice.

  • For the purposes of this Schedule, CSG Standard means the Telecommunications (Customer Service Guarantee) Standard 2011 made under sections 115, 117 and 120 of the Consumer Protection Act.

  • Telstra will endeavour to arrange appointment times for repair of a faulty standard telephone service with the customer in a manner consistent with the Telecommunications (Customer Service Guarantee) Standard 2000.

  • However, there are circumstances in which we may be exempt from meeting those requirements, including if you have agreed to a CSG waiver under the terms of the relevant Critical Information Summary in accordance with Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2011, where you unreasonably refuse us access to your premises or if you miss an appointment without giving us reasonable notice.

  • To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our Service must comply with the Customer Service Guarantee Standard (the “CSG”).

Related to Customer Service Guarantee Standard

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Maritime cargo handling services means activities exercised by stevedore companies, including terminal operators, but not including the direct activities of dockers, when this workforce is organised independently of the stevedoring or terminal operator companies. The activities covered include the organisation and supervision of:

  • Customer/s for the purpose of this Offer shall mean a person who is using ICICI bank Netbanking services or holds a valid ICICI Bank VISA/MASTER Debit card/Prepaid card or holds a valid VISA/MASTER Credit Card issued by ICICI Bank and who has received communication from ICICI Bank with respect to the Offer.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services.

  • Service Level Agreement (SLA) means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Passenger Services means, those railway passenger services provided by or on behalf of the Beneficiary pursuant to the permission to use track granted in accordance with the Track Access Agreement;

  • Transportation network company rider or “rider” means an

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • TPS means a third party supplier which is authorized by law to sell electric service to a customer using the transmission or distribution system of Duke Energy Progress.

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Transportation Service Agreement means the contract between KUB and the Customer whereby KUB agrees to provide transportation gas service to the Customer.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • System Services has the meaning given such term in Section 3.1.

  • Freight forwarding services means the activity consisting of organising and monitoring shipment operations on behalf of shippers, through the acquisition of transport and related services, preparation of documentation and provision of business information.

  • Network Resource means any designated generating resource owned, purchased, or leased by a Network Customer under the Network Integration Transmission Service Tariff. Network Resources do not include any resource, or any portion thereof, that is committed for sale to third parties or otherwise cannot be called upon to meet the Network Customer’s Network Load on a non-interruptible basis, except for purposes of fulfilling obligations under a reserve sharing program.

  • Subprocessors means a service provider of Autodesk, Inc. or its affiliates.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;

  • Customer Software means software which is owned by or licensed to the Customer;

  • Service Specifications means the following documents, as applicable to the Services under Your order: (a) the Oracle Cloud Hosting and Delivery Policies, the Program Documentation, the Oracle service descriptions, and the Data Processing Agreement described in this Schedule C; (b) Oracle’s privacy policies; and (c) any other Oracle documents that are referenced in or incorporated into Your order. The following do not apply to any non-Cloud Oracle service offerings acquired in Your order, such as professional services: the Oracle Cloud Hosting and Delivery Policies, Program Documentation, and the Data Processing Agreement. The following do not apply to any Oracle Software: the Oracle Cloud Hosting and Delivery Policies, Oracle service descriptions, and the Data Processing Agreement.