Customer Support Guide definition

Customer Support Guide shall have the meaning set forth in ANNEX A to Schedule 2.01(a).
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Customer Support Guide means the Supplier customer support guide available at https://technologyonecorp.com/Customer-Support-Guide, as updated by Supplier from time to time without materially reducing the Support and Maintenance Services.
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Customer Support Guide means the CloudRent customer support guide attached to these Standard Terms and Conditions, as updated by CloudRent from time to time.
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Examples of Customer Support Guide in a sentence

  • If We receive payment of the applicable annual Support Services fee (“Support Fees”), We will provide the Support Services for the Products as set forth in the Order and the Informatica Global Customer Support Guide valid at the time of signature of the Order and available at xxxxx://xxxxxxx.xxxxxxxxxxx.xxx/docs/DOC-3015.

  • Under an applicable Evergreen Subscription, Pure will provide the generally available Product maintenance and technical support in accordance with the Pure Storage Customer Support Guide during the term for which End User has purchased such Evergreen Subscription.

  • If We receive payment of the applicable annual Support Services fee (“Support Fees”), We will provide the Support Services for the Products as set forth in the Order and the Informatica Global Customer Support Guide valid at the time of signature of the Order and available at xxxxx://xxxxxxx.xxxxxxxxxxx.xxx/docs/DOC- 3015.

  • If You have purchased a Subscription License to Licensed Software, certain MSA services as described in the Customer Support Guide and the Mindjet MSA Product Terms are included as part of your Subscription License.

  • Blackboard will make available to Customer the Customer Support Guide in which will be processes for submitting a support case, including documented severity guidelines.

  • This Customer Support Guide governs the support that MobiChord or its authorized reseller, as applicable, will provide for the Subscription Service.

  • The term “Documentation” means the Product Overview, Subscription Service Guide, and Customer Support Guide, as updated from time to time by MobiChord.

  • At its option, and subject to regional availability, End User may purchase an Evergreen Forever Subscription providing the generally available Product maintenance and technical support in accordance with the Pure Storage Customer Support Guide during the term for which End User has purchased such Evergreen subscription.

  • The term “Documentation” means the Product Overview, Subscription Service Guide, Customer Support Guide, and Customer Service Guide as updated from time to time by MobiChord.

  • For more detail regarding support services included with MSA, see the Customer Support Guide and the Mindjet Support Website.


More Definitions of Customer Support Guide

Customer Support Guide means the document attached hereto as Attachment C outlining how MobiChord handles support of the Software, as may be updated by MobiChord from time to time.
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Related to Customer Support Guide

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • User Guide means such user guide or document issued or prescribed by us, through any medium, setting out instructions on the use of the EB Services;

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Customer Contract means any written contract or agreement (other than trade contracts) between Seller and any of its customers (or under which Seller has rights) which has been entered into and signed by the parties thereto in connection with the publication of the Directories and corresponding provision of Directory Services.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.

  • User Guides means Sprinklr materials made available to Customer through the support portal to assist users of the Platform, as such materials may be updated during the Term.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Customer Software means software which is owned by or licensed to the Customer;

  • Customer Application means an application or any set of applications that adds primary and significant functionality to the Embedded Capabilities and that is not primarily a substitute for any portion of Microsoft Power BI services.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Procurement Guidelines means the “Guidelines: Procurement under IBRD Loans and XXX Credits” published by the Bank in May 2004 and revised in October, 2006.

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Service Level Agreement (SLA means the Contractual Commitment that prevails between the Buyer and the Service Provider with regard to type of service to be provided, deliverables, desired performance level, reliability and responsiveness, monitoring process and service level reporting, response and issue resolution time-frame, repercussions / penalties / remedies for service provider not meeting its commitment. The SLA of a particular contract may carry the matrix regarding the delivery of the goods and/or services and the corresponding penalties or remedies and liquidated damages as applicable.

  • End-Use Customer means a person or entity in Delaware that purchases electrical energy at retail prices from a Retail Electricity Supplier.

  • Program Manual means the United States Department of Agriculture, Animal and Plant Health Inspection Service, Plant Protection and Quarantine, Gypsy Moth Program Manual, 1994 edition.

  • Service Level Agreements means an agreement between NZX and a Market Participant and/or an Advisor setting out the terms and conditions of use of NZX technology and services;