Downtime Minutes definition

Downtime Minutes means the total number of minutes in a calendar month when the Cloud Service is not available to Customer, as confirmed by Provider’s internal monitoring systems, minus Excluded Minutes and Scheduled Downtime.
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Downtime Minutes means the sum of the minutes of Downtime.
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Downtime Minutes means the total number of minutes in the reporting month that the Software(s) were not available to authorized users for normal use. The calculation of Downtime Minutes excludes Maintenance Minutes.
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Examples of Downtime Minutes in a sentence

  • If SilverSky confirms that its Service level is out of compliance with this Service Level Agreement, Reseller will receive the amount of Service Level Credits set forth below for the affected Service level metric and the affected Seats for the affected month, that will be reflected in the SilverSky invoice in the month following the confirmation of the Downtime Minutes.

  • If SilverSky cannot confirm the Downtime Minutes, then Reseller and SilverSky agree to refer the matter to executives at each company for resolution.

  • Any disputes regarding Availability Credits will be settled by the process outlined in this Section 1.0. If SilverSky cannot confirm the Downtime Minutes, then Reseller and SilverSky agree to refer the matter to executives at each company for resolution.

  • Xxxxxxxx´s remedy and the procedure for obtaining remedy in the event that XxxxxxXxx fails to meet the Service level metrics set forth above are as follows: Reseller must notify SilverSky in writing at xxxxxxx@xxxxxxxxxx.xxx of both the date the Downtime Minutes occurred and an estimate of the amount of actual Downtime Minutes within ten (10) business days of the Downtime Minutes (the “Claim Notice”).


More Definitions of Downtime Minutes

Downtime Minutes means the total accumulated Maximum Available Minutes during which the Octave Platform was unavailable in the Measurement Period. A minute is “unavailable” if all continuous HTTP API requests to the Octave Platform or Connected Devices during that minute either return an error code or do not result in a success code within five minutes. For clarity, Downtime Minutes are calculated for the Octave Platform as a whole, and not individually for each Connected Device.
Sample 1
Downtime Minutes means the total number of minutes that Customer’s end users cannot access the specific Service via the normal access method for that Service. The calculation of Downtime Minutes excludes time a Service is not Available due to any of the following: (i) the Maintenance Minutes; (ii) Customer’s or Customer’s end users’ own Internet service provider; (iii) a Force Majeure event; (iv) any systemic Internet failures; (v) (vi) third party encrypted email Services; (vii) any failure in Customer’s or Customer’s end users’ own hardware, software or Network connection, (viii) Customer’s or Customer’s end users’ bandwidth restrictions, (ix) Customer’s or any of Customer’s end users’ acts or omissions; (x) Customer configure Customer’s email system to function as Open Relay; (xi) unavailability of Customer’s primary email service; and (xii) and each Service- specific additional exclusion stated below.
Sample 1
Downtime Minutes means the total number of minutes that a Test Seat cannot send or receive messages via the specific access method for the Services. The calculation of Downtime Minutes excludes time that a Test Seat is unable to send or receive messages due to any of the following: (i) the Maintenance Minutes; (ii) your or your end users’ own Internet service provider;
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Downtime Minutes means minutes during which You cannot access the Cloud Services included in Purchased Services due to a failure of the components thereof under Our maintenance, excluding Planned Downtime.
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Downtime Minutes means the total number of minutes the VxRail hardware exhibits a fault or defect in materials or workmanship that is reproducible by Dell, and during which the cluster is unavailable, excluding any actions needed on the Customer’s part to restore the cluster to operating condition, and subject to Exclusions to Uptime Commitment.
Sample 1
Downtime Minutes means the total number of minutes the storage hardware exhibits a fault or defect in materials or workmanship that is reproducible by Dell, and during which the Service is unavailable, excluding any actions needed on the Customer’s part, and subject to any exclusions to Uptime Commitment.
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Related to Downtime Minutes

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Net Metering Net metering refers to customers who sell electricity they produce, typically through a rooftop solar panel, back to the utility for credit. If you are a net metering customer, you should not enroll with XOOM because your net metering agreement will not transfer to XOOM once you enroll.

  • Service Area means the geographic area approved by the commissioner within which an issuer is authorized to offer a Medicare Select policy.

  • Base station means the station as set out in Part-II (SOQ) hereof where the vehicle(s) / equipment shall be permanently based, (i.e. based for minimum period of 10 (Ten) days at a stretch) which may be changed at the discretion of the Company.

  • Campsite means any place where bedding, sleeping bag, or other material used for bedding purposes, or any stove or fire is placed, established, or maintained for the purpose of maintaining a temporary place to live, whether or not such place incorporates the use of any tent, lean-to, shack, or any other structure, or any vehicle or part thereof.