Downtime Minutes definition

Downtime Minutes means the total number of minutes in a calendar month when the Cloud Service is not available to Customer, as confirmed by Provider’s internal monitoring systems, minus Excluded Minutes and Scheduled Downtime.
Sample 1Sample 2Sample 3
Downtime Minutes means the sum of the minutes of Downtime.
Sample 1Sample 2
Downtime Minutes means the total number of minutes in the reporting month that the Software(s) were not available to authorized users for normal use. The calculation of Downtime Minutes excludes Maintenance Minutes.
Sample 1Sample 2

Examples of Downtime Minutes in a sentence

  • If SilverSky confirms that its Service level is out of compliance with this Service Level Agreement, Reseller will receive the amount of Service Level Credits set forth below for the affected Service level metric and the affected Seats for the affected month, that will be reflected in the SilverSky invoice in the month following the confirmation of the Downtime Minutes.

  • If SilverSky cannot confirm the Downtime Minutes, then Reseller and SilverSky agree to refer the matter to executives at each company for resolution.

  • Any disputes regarding Availability Credits will be settled by the process outlined in this Section 1.0. If SilverSky cannot confirm the Downtime Minutes, then Reseller and SilverSky agree to refer the matter to executives at each company for resolution.

  • Xxxxxxxx´s remedy and the procedure for obtaining remedy in the event that XxxxxxXxx fails to meet the Service level metrics set forth above are as follows: Reseller must notify SilverSky in writing at xxxxxxx@xxxxxxxxxx.xxx of both the date the Downtime Minutes occurred and an estimate of the amount of actual Downtime Minutes within ten (10) business days of the Downtime Minutes (the “Claim Notice”).


More Definitions of Downtime Minutes

Downtime Minutes means the total accumulated Maximum Available Minutes during which the Octave Platform was unavailable in the Measurement Period. A minute is “unavailable” if all continuous HTTP API requests to the Octave Platform or Connected Devices during that minute either return an error code or do not result in a success code within five minutes. For clarity, Downtime Minutes are calculated for the Octave Platform as a whole, and not individually for each Connected Device.
Sample 1
Downtime Minutes means the total number of minutes that Customer’s end users cannot access the specific Service via the normal access method for that Service. The calculation of Downtime Minutes excludes time a Service is not Available due to any of the following: (i) the Maintenance Minutes; (ii) Customer’s or Customer’s end users’ own Internet service provider; (iii) a Force Majeure event; (iv) any systemic Internet failures; (v) (vi) third party encrypted email Services; (vii) any failure in Customer’s or Customer’s end users’ own hardware, software or Network connection, (viii) Customer’s or Customer’s end users’ bandwidth restrictions, (ix) Customer’s or any of Customer’s end users’ acts or omissions; (x) Customer configure Customer’s email system to function as Open Relay; (xi) unavailability of Customer’s primary email service; and (xii) and each Service-specific additional exclusion stated below.
Sample 1
Downtime Minutes means minutes during which You cannot access the Cloud Services included in Purchased Services due to a failure of the components thereof under Our maintenance, excluding Planned Downtime.
Sample 1
Downtime Minutes means the total number of minutes the VxRail hardware exhibits a fault or defect in materials or workmanship that is reproducible by Dell, and during which the cluster is unavailable, excluding any actions needed on the Customer’s part to restore the cluster to operating condition, and subject to Exclusions to Uptime Commitment.
Sample 1
Downtime Minutes means the total number of minutes the storage hardware exhibits a fault or defect in materials or workmanship that is reproducible by Dell, and during which the Service is unavailable, excluding any actions needed on the Customer’s part, and subject to any exclusions to Uptime Commitment.
Sample 1

Related to Downtime Minutes

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;

  • Planned Service Interruption means a Service Interruption that has been scheduled to occur in accordance with Schedule 5;

  • Outage means the state of a component when it is not available to perform its intended function due to some event directly associated with that component. An outage may or may not cause an interruption of service to customers, depending on system configuration.

  • interval meter means a meter that measures and records electricity use on an hourly or sub-hourly basis;

  • Net Metering Net metering refers to customers who sell electricity they produce, typically through a rooftop solar panel, back to the utility for credit. If you are a net metering customer, you should not enroll with XOOM because your net metering agreement will not transfer to XOOM once you enroll.

  • Digital Cross Connect System or "DCS" is a function which provides automated Cross Connection of Digital Signal Level 0 (DS0) or higher transmission bit rate digital channels within physical interface facilities. Types of DCS include but are not limited to DCS 1/0s, DCS 3/1s, and DCS 3/3s, where the nomenclature 1/0 denotes interfaces typically at the DS1 rate or greater with Cross Connection typically at the DS0 rate. This same nomenclature, at the appropriate rate substitution, extends to the other types of DCS specifically cited as 3/1 and 3/3. Types of DCS that cross connect Synchronous Transport Signal level 1 (STS-1 s) or other Synchronous Optical Network (SONET) signals (e.g., STS-3) are also DCS, although not denoted by this same type of nomenclature. DCS may provide the functionality of more than one of the aforementioned DCS types (e.g., DCS 3/3/1 which combines functionality of DCS 3/3 and DCS 3/1). For such DCS, the requirements will be, at least, the aggregation of requirements on the "component" DCS. In locations where automated Cross Connection capability does not exist, DCS will be defined as the combination of the functionality provided by a Digital Signal Cross Connect (DSX) or Light Guide Cross Connect (LGX) patch panels and D4 channel banks or other DS0 and above multiplexing equipment used to provide the function of a manual Cross Connection. Interconnection is between a DSX or LGX to a Switch, another Cross Connection, or other service platform device.

  • Supplier of water means any person who owns or operates a public water system.

  • Uptime means the time period when specified services are available with specified technical and service standards as mentioned in section titled WARRANTY SUPPORT” "%Uptime" means ratio of 'up time' (in minutes) as mentioned in section titled “Warranty support”

  • Generator Planned Outage means the scheduled removal from service, in whole or in part, of a generating unit for inspection, maintenance or repair with the approval of the Office of the Interconnection in accordance with the PJM Manuals.

  • Continuous parameter monitoring system (CPMS means all of the equipment necessary to meet the data acquisition and availability requirements of the Prevention of Significant Deterioration program, to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, O2 or CO2 concentrations), and to record average operational parameter value(s) on a continuous basis.

  • Interconnection Point means the point(s) of connection(s) at which the project is connected to the grid i.e. it shall be at 11 / 22 kV bus bar level of substation of MSEDCL.

  • Subsystem means any subset of the System identified as such in the Contract that may be supplied, installed, tested, and commissioned individually before Commissioning of the entire System.

  • Service Area means the geographic area approved by the commissioner within which an issuer is authorized to offer a Medicare Select policy.

  • Outputs means the goods or services that are produced by an entity or other person;

  • Tare Weight means the weight of an empty shipping container, excluding all materials used for wrapping, cushioning, banding, waterproofing, packaging, blocking and bracing articles within the exterior container.

  • Interconnection Service means the physical and electrical interconnection of the Customer Facility with the Transmission System pursuant to the terms of Tariff, Part IV and Tariff, Part VI and the Interconnection Service Agreement entered into pursuant thereto by Interconnection Customer, the Interconnected Transmission Owner and Transmission Provider. Interconnection Service Agreement:

  • Base station means the station as set out in Part-II (SOQ) hereof where the vehicle(s) / equipment shall be permanently based, (i.e. based for minimum period of 10 (Ten) days at a stretch) which may be changed at the discretion of the Company.

  • Net metering system means a facility for the production of electrical energy that: