Examples of Key Users in a sentence
Customer shall coordinate, manage and supervise its Incidents centrally to avoid duplicate reports, through a limited number of designated Key Users having the appropriate competences regarding the functionality of the Services, the Software and related business processes, third-party hardware and software which interoperates with the Software, and the use of the IFS case management portal, as directed by IFS.
IFS Case Management Portal Customer is granted access to IFS’s case management portal where the Customer (via its designated Key Users) can create and manage Cases, view statistics on Case performance, and search available Resolutions in a mature knowledge database.
Additional Training Customer acknowledges that Improvements provided by IFS may require additional training of Key Users and Users.
Incidents First Line Support and Key Users Customer has the sole responsibility for organizing first line and end-user support to its Users, with adequately trained and qualified personnel; support related training may be provided by IFS as a Chargeable Service.
The CAD Community is a small group, composed of 14 CAD Key Users spread all over the world leading to a high level of cultural diversity.
During the planning phase, it will be determined which authorizations need to be assigned to these users.• Customer’s Key Users will support the SAP CAS team in acquiring the necessary knowledge for supporting the business processes in scope.
Request Fulfillment means accepting tickets from Key Users according to defined SLA’s, implementation of Service Request, request for Continuous Operations and agreed Standard Change according to defined scope of applications to which CAS Functional Application Management Services apply and agreed SLA’s, ticket-based documentation.
Problem Management means accepting tickets from Key Users according to defined SLA’s, root cause analysis and resolution of Problems according to defined scope of applications to which CAS Functional Application Management Services apply and agreed SLA’s, recommendations on application and system optimization, ticket-based documentation and request involvement of Product Support when necessary.
Incident Management means accepting tickets from Key Users according to defined SLA’s, analysis and resolution of Incidents according to the defined scope of applications to which CAS Functional Application Management Services apply and agreed SLA’s, recommendations on application and system optimization, ticket-based documentation and request involvement of Product Support when necessary.
Onsite or remote.Key User/Business Subject Matter ExpertThe Key Users and Business Subject Matter Experts represent the business to obtain a good insight into the capabilities of DWC and how it could support business processes.Multiple resources.