OVHcloud Support definition
Examples of OVHcloud Support in a sentence
The prices may also be communicated upon request sent to OVHcloud Support.
In the event of any disagreement regarding invoicing or the nature of the Services, the Client must notify OVHcloud Support through its Management Interface within one (1) month of the date the invoice was issued.
When an Incident is reported, OVHcloud Support shall carry out the necessary investigation to identify the cause of the observed malfunction and establish a diagnosis.
In order to obtain any additional information regarding the Services, the Client may contact OVHcloud Support as set out in article “OVHcloud Support” hereafter.
The OVHcloud Support team is responsible for handling Incidents which may occur in relation to the Services, and to provide the Client, upon request, with information regarding the characteristics and Terms of Services.
Such provision of assistance may result in additional charges for time worked, based on the financial terms available on the OVHcloud Website or upon request to OVHcloud Support.
The Client undertakes not to make use of the OVHcloud Support wrongfully.
The terms and conditions for these Support levels are described in Specific Terms of Service and corresponding documentations available on the OVHcloud Website or upon request to OVHcloud Support.
Before resorting to the OVHcloud Support, the Client must first consult the resources and information available on the OVHcloud Website (user guides, use cases, product documentation, etc.), and in its Management Interface (reporting, monitoring, etc.).
Nevertheless, during non-business hours, the OVHcloud Support team can only be reached by email or through the Management Interface.