Service Level Credit Percentage definition

Service Level Credit Percentage the percentage of the Monthly Charges to be paid as a Service Level Credit for a Service Level Failure. “Service Level Failure” — failure to meet a specified Service Level.
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Service Level Credit Percentage will mean the percentage set forth in Section 2(f) of this Plan.
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Service Level Credit Percentage has the meaning set out in Clause 2.4.1.2 of Schedule C (Service Levels). 1.141. Service Level Credit Increment Percentage has the meaning set out in Clause 2.4.1.2(b) of Schedule C (Service Levels). 1.142. Service Level Failure means in respect of a Service Level where Actual Performance fails to meet or exceed such Service Level in the relevant month. 1.143. Service Level Report has the meaning set out in Clause 2.40 of Schedule C (Service Levels). 1.144. Service Level Target has the meaning given in Clause 2.4.1.2 of Schedule C (Service Levels). 1.145. Services means training services, Maintenance and support services, relocation services, and other services that may be ordered by SARS from time to time under a Work Order; 1.146. Supplier has the meaning set out in the preamble to the Main Agreement. 1.147. Supplier Environment means the hardware, Software, contracts, Intellectual Property, assets, facilities, and other resources owned, leased, licensed or otherwise controlled by Supplier (collectively, "Supplier Resources") that, directly or indirectly, interface with, interconnect with, exchange data with or otherwise interact or interoperate with the relevant environment or the systems Supplier uses internally. Except as otherwise provided in this Agreement, the Supplier environment is out of the scope of the Deliverables. 1.148. Supplier Facilities has the meaning set out in Clause 7.1 of the Main Agreement. 1.149. Supplier Personnel means Supplier staff, be they permanent, temporary or contractors, and subcontractor’s personnel delivering or performing Deliverables on behalf of the Supplier. 1.150. Supplier Policies has the meaning set out in Clause 4.4.1.2 of Schedule E (Governance). 1.151. Supplier Proposal means the Supplier’s formal response to the Request for Proposal 22-2023 as per Schedule H (Supplier Proposal). 1.152. Supplier Service Delivery Manager means a person designated by the Supplier who will: (a) serve as Supplier’s single point of accountability for the Deliverables; and (b) have day-to-day authority for ensuring Supplier’s fulfilment of its obligations under the Agreement and SARS’s satisfaction with the Deliverables. The Supplier Service Delivery Manager will be a senior member of the Supplier Personnel who will have the authority to act on behalf of Supplier and its Subcontractors. 1.153. Supplier Site means a physical location from which Supplier or a Subcontractor is performing any of the Deliverables, excluding any SARS Sit...
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Examples of Service Level Credit Percentage in a sentence

  • No single Service Level Credit Percentage shall exceed 50 points.

  • Performance Criteria Service Level Target Service Level Credit Availability 99.9% In the event that Availability in a (production production environment falls environment below 99.9% in a calendar only) month period, the Service Level Credit Percentage is five percent (5%) (g) Support Services.


More Definitions of Service Level Credit Percentage

Service Level Credit Percentage means the percentage that is used to determine the Service Level Credit as set forth in the Service Level Tables below. A Service Level Credit Percentage is associated with each Service Level and the sum of all Service Level Credit Percentages shall not exceed 250 points. No single Service Level Credit Percentage shall exceed 50 points. The 250 points cannot total more than the At Risk Amount (15% credit).
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Service Level Credit Percentage means the percentage at which a Service Level Credit is payable to HWAY.
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Related to Service Level Credit Percentage

  • Applicable Revolving Credit Percentage means with respect to any Revolving Credit Lender at any time, such Revolving Credit Lender’s Applicable Percentage in respect of the Revolving Credit Facility at such time.

  • Revolving Credit Percentage as to any Revolving Credit Lender at any time, the percentage which such Lender's Revolving Credit Commitment then constitutes of the Total Revolving Credit Commitments (or, at any time after the Revolving Credit Commitments shall have expired or terminated, the percentage which the aggregate principal amount of such Lender's Revolving Credit Loans then outstanding constitutes of the aggregate principal amount of the Revolving Credit Loans then outstanding).

  • Applicable Commitment Percentage means, with respect to each Lender at any time, a fraction, the numerator of which shall be such Lender's Revolving Credit Commitment and the denominator of which shall be the Total Revolving Credit Commitment, which Applicable Commitment Percentage for each Lender as of the Closing Date is as set forth in Exhibit A; provided that the Applicable Commitment Percentage of each Lender shall be increased or decreased to reflect any assignments to or by such Lender effected in accordance with Section 11.1.

  • Facility Fee Percentage means the applicable percentage per annum ----------------------- determined, at any time, based on the range into which Borrower's Credit Rating (if any) then falls, in accordance with the following tables. Any change in the Facility Fee Percentage shall be effective immediately as of the date on which any of the rating agencies announces a change in the Borrower's Credit Rating or the date on which the Borrower has no Credit Rating, whichever is applicable. The Facility Fee Percentage during the time, from time to time, that the Borrower maintains an Investment Grade Credit Rating by either Xxxxx'x or S&P shall be as follows: Range of Borrower's Credit Rating Percentage of S&P/Moody's Ratings Maximum Credit Amount ------------------- --------------------- below BBB-/Baa3 0.00% BBB-/Baa3 0.20% BBB/Baa2 0.20% BBB+/Baa1 0.15% A-/A3 0.15% If at any time the Borrower has a Credit Rating by both Moody's and S&P which Credit Ratings are split, then: (A) if the difference between such Credit Ratings is one ratings category (e.g. Baa2 by Moody's and BBB- by S&P), the Facility Fee Percentage shall be the rate per annum that would be applicable if the highest of the Credit Ratings were used; and (B) if the difference between such Credit Ratings is two ratings category (e.g. Baa1 by Moody's and BBB- by S&P), the Facility Fee Percentage shall be the rate per annum that would be appli- cable if the median of the applicable Credit Ratings is used.

  • Applicable Commitment Fee Percentage means, as at any date of determination, the rate per annum then applicable in the determination of the amount payable under Section 2.14(C)(i) hereof determined in accordance with the provisions of Section 2.14(D)(ii) hereof.

  • Applicable Credit Support Percentage As defined in Section 4.02(e).

  • Monthly Uptime Percentage means total number of minutes in a calendar month minus the number of minutes of Downtime suffered in a calendar month, divided by the total number of minutes in a calendar month.

  • Shift Percentage As to any Distribution Date occurring during the five years beginning on the first Distribution Date, 0%. For any Distribution Date occurring on or after the fifth anniversary of the first Distribution Date as follows: for any Distribution Date in the first year thereafter, 30%; for any Distribution Date in the second year thereafter, 40%; for any Distribution Date in the third year thereafter, 60%; for any Distribution Date in the fourth year thereafter, 80%; and for any Distribution Date thereafter, 100%.

  • Applicable Facility Fee Percentage means, as at any date of determination, the rate per annum then applicable in the determination of the amount payable under Section 2.14(C)(i) hereof determined in accordance with the provisions of Section 2.14(D)(ii) hereof.

  • Commitment Percentage is set forth in Schedule 1.1, as amended from time to time.

  • Applicable L/C Fee Percentage means, as at any date of determination, the rate per annum then applicable in the determination of the amount payable under Section 3.08(a) hereof as set forth in the Pricing Schedule.

  • Revolving Facility Percentage means, with respect to any Revolving Facility Lender, the percentage of the total Revolving Facility Commitments represented by such Lender’s Revolving Facility Commitment. If the Revolving Facility Commitments have terminated or expired, the Revolving Facility Percentages shall be determined based upon the Revolving Facility Commitments most recently in effect, giving effect to any assignments pursuant to Section 9.04.

  • Uptime Percentage means Uptime expressed as a percentage, calculated in accordance with the following formula:

  • Applicable Unused Line Fee Percentage means, as of any date of determination, the applicable percentage set forth in the following table that corresponds to the Average Revolver Usage of Borrowers for the most recently completed month as determined by Agent in its Permitted Discretion; provided, that for the period from the Closing Date through and including February 28, 2015, the Applicable Unused Line Fee Percentage shall be set at the rate in the row styled "Level II"; provided further, that any time an Event of Default has occurred and is continuing, the Applicable Unused Line Fee Percentage shall be set at the margin in the row styled "Level II": Level Average Revolver Usage Applicable Unused Line Fee Percentage I > 50% of the Maximum Revolver Amount 0.25 percentage points II < 50% of the Maximum Revolver Amount 0.375 percentage points The Applicable Unused Line Fee Percentage shall be re-determined on the first date of each fiscal month of Borrowers by Agent.

  • Applicable Revolving Percentage means with respect to any Revolving Lender at any time, such Revolving Lender’s Applicable Percentage in respect of the Revolving Facility at such time.

  • Revolving Commitment Percentage means, for each Lender, the percentage identified as its Revolving Commitment Percentage on Schedule 2.1(a), as such percentage may be modified in connection with any assignment made in accordance with the provisions of Section 9.6(c).

  • Applicable Multicurrency Percentage means, with respect to any Multicurrency Lender, the percentage of the total Multicurrency Commitments represented by such Multicurrency Lender’s Multicurrency Commitment. If the Multicurrency Commitments have terminated or expired, the Applicable Multicurrency Percentages shall be determined based upon the Multicurrency Commitments most recently in effect, giving effect to any assignments.

  • Original Applicable Credit Support Percentage With respect to each of the following Classes of Subordinated Certificates, the corresponding percentage described below, as of the Closing Date: Class B-1 % Class B-2 % Class B-3 % Class B-4 % Class B-5 % Class B-6 %

  • Revolving Credit Commitment Percentage means, as to any Revolving Credit Lender at any time, the ratio of (a) the amount of the Revolving Credit Commitment of such Revolving Credit Lender to (b) the Revolving Credit Commitment of all the Revolving Credit Lenders.

  • Commitment Utilization Percentage means on any day the percentage equivalent to a fraction (a) the numerator of which is the aggregate outstanding principal amount of Revolving Credit Loans, including the aggregate outstanding principal amount of Letters of Credit, Swingline Loans and Competitive Loans, and (b) the denominator of which is the Total Commitment (or, on any day after termination of the Commitments, the Total Commitment in effect immediately preceding such termination).

  • Revolving Loan Commitment Percentage means, as to any Lender, (a) on the Closing Date, the percentage set forth opposite such Lender’s name on the Commitment Annex under the column “Revolving Loan Commitment Percentage” (if such Lender’s name is not so set forth thereon, then, on the Closing Date, such percentage for such Lender shall be deemed to be zero), and (b) on any date following the Closing Date, the percentage equal to the Revolving Loan Commitment Amount of such Lender on such date divided by the Revolving Loan Commitment on such date.

  • Term Loan Commitment Percentage means, for any Lender, the percentage identified as its Term Loan Commitment Percentage on Schedule 2.1(a), as such percentage may be modified in connection with any assignment made in accordance with the provisions of Section 9.6.

  • Revolver Percentage means, for each Lender, the percentage of the Revolving Credit Commitments represented by such Lender’s Revolving Credit Commitment or, if the Revolving Credit Commitments have been terminated, the percentage held by such Lender (including through participation interests in Reimbursement Obligations) of the aggregate principal amount of all Revolving Loans and L/C Obligations then outstanding.

  • Commitment Fee Percentage means, with respect to the Revolving Loan Commitments at any time, the per annum percentage which is used to calculate Commitment Fees for such Revolving Loan Commitments determined pursuant to the Pricing Grid.

  • Applicable Percentage means, with respect to any Lender, the percentage of the total Commitments represented by such Lender’s Commitment. If the Commitments have terminated or expired, the Applicable Percentages shall be determined based upon the Commitments most recently in effect, giving effect to any assignments.