Service Delivery Manager Sample Clauses

Service Delivery Manager i. Contractor’s Service Delivery Manager will lead the break/fix activities, including the prioritization of work and coordination with Third Party Vendors of the State.
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Service Delivery Manager. A Customer Service Delivery Manager will be responsible for the Customer Account for all Insite Service related issues. The Service Delivery Management role will include Customer interaction as well as the technical co-ordination of the Customer account on a monthly basis. Some tasks that will be performed by Service Delivery Manager include: • Scheduling, Conducting and minuting service meetings • Following through actions and issues highlighted from service meetings • Co-ordinating compilation of Insite reports • Assisting with interpreting Insite reports • Facilitation of Customer training and familiarisation on the Insite Service Portal • Engaging the appropriate engineering resources to address technical issues • Ensuring SLA is met by communication to all relevant support services • Manage Customer expectations according to SLA parameters • Ensuring projects or Move Add Change Delete (MACD) activities for which Dimension Data is responsible are completed on time • Assist in resolving Customer queries
Sample 1
Service Delivery Manager. The Service Provider shall provide a suitably qualified Service Delivery Manager who will take overall responsibility for delivering the service, as well as a suitably qualified deputy to act in their absence. The Service Provider’s Service Delivery Manager shall be familiar with all aspects of the contract, ensuring that the requirements of the contract are met or exceeded. The Service Delivery Manager shall ensure where service levels are not being met, that appropriate resources are committed promptly and action is taken to resolve any issues. The Service Delivery Manager shall
Sample 1
Service Delivery Manager a. The Contractor must designate a Service Delivery Manager to manage the delivery of in-scope services to WCI, Inc., and to ensure that the agreed levels of service are met. b. The Service Delivery Manager will be the primary point of contact between the Contractor and WCI, Inc. WCI, Inc. shall be the primary channel for communication regarding the services provided under this contract. WCI, Inc. may ask Participating Jurisdictions to designate jurisdictional representatives/staff to communicate directly with the Service Delivery Manager on an as needed basis. c. The Service Delivery Manager or acting alternate must be available to provide support to WCI, Inc. during normal business hours (9 a.m. – 6 p.m. Eastern Standard Time (EST), Monday through Friday, excluding holidays that are recognized by both the U.S. and Canada.). Upon mutual agreement, normal business hours may be adjusted as needed to better serve the needs of the program. The Service Delivery Manager or acting alternate should also be available as needed during off-hour incidents that may result in significant unscheduled disruption of CITSS operations.
Sample 1
Service Delivery Manager. The Service Delivery Manager serves as an escalation point and the primary Supplier management focal point to Gap.
Sample 1
Service Delivery Manager. Unisys will provide a Service Delivery Manager who will be the day to day point of contact with the UHS Client Services Managers. ACCOUNT EXECUTIVE ACCOUNT EXECUTIVE Unisys will provide an Account Executive who will be responsible for client satisfaction and be the management point of contact between UHS Client Services Managers and senior management, and the Unisys account team on all matters of service delivery. EXECUTIVE STEERING COMMITTEE The Executive Steering Committee's charter is as follows: - Provide overall guidance to the outsourcing engagement - Provide a forum to articulate major Information Technology trends or strategies in the industry - Ensure cohesive delivery of all Unisys services being provided to UHS - Facilitate decision-making on issues related to overall direction of the engagement The Account Executives from UHS and Unisys will be responsible for convening the steering committee meetings at regular intervals (approximately quarterly), reviewing engagement status, and obtaining management consensus on future plans and directions. Unisys representation on the Executive Steering Committee will include the Unisys Account Executive and the USCD Principal. UHS will identify members of this committee within the first 30 days of the effective date of this agreement.
Sample 1

Related to Service Delivery Manager

  • Service Delivery Grantee shall: 1. Adhere to the Priority Populations for Treatment Programs as stated in the SUD UM Guidelines. 2. Maintain Daily Capacity Management Report in CMBHS as required in the SUD UM Guidelines. 3. Maintain a Waiting List to track all eligible individuals who have been screened but cannot be admitted to SUD treatment immediately. i. Grantee that has an individual identified as a federal and state priority population on the waiting list shall confirm this in the Daily Capacity Management Report. ii. Grantee shall arrange for appropriate services in another treatment facility or provide access to interim services as indicated within 48 hours when efforts to refer to other appropriate services are exhausted. iii. Grantee shall offer directly or through referral interim services to wait-listed individuals. iv. Establish a wait list that includes priority populations and interim services while awaiting admission to treatment services. v. Develop a mechanism to maintain contact with individuals awaiting admission. 4. If unable to provide admissions to individuals within Priority Populations for Treatment Programs according to SUD UM Guidelines: i. Implement written procedures that address maintaining weekly contact with individuals waiting for admissions as well as what referrals are made when a client cannot be admitted for services immediately. ii. When Grantee cannot admit a client, who is at risk for dangerous for withdrawal, Grantee shall ensure that an emergency medical care provider is notified. iii. Coordinate with an alternate provider for immediate admission. iv. Notify Substance Use Disorder (Xxxxxxxxx_Xxx_Xxxxxxxx@xxxx.xxxxx.xx.xx) so that assistance can be provided that ensures immediate admission to other appropriate services and proper coordination when appropriate. v. Provide pre-admission service coordination to reduce barriers to treatment, enhance motivation, stabilize life situations, and facilitate engagement in treatment. vi. Adhere to Informed Consent Document for Opioid Use Disorder applicable to the individual as stated in the SUD UM Guidelines. vii. When an individual is placed on the Wait List, Grantee shall document interim services as referrals that provides applicable testing, counseling, and treatment for Human Immunodeficiency Virus (HIV), tuberculosis (TB) and sexually transmitted infections (STIs).

  • SERVICE DELIVERABLES You will receive service on the Covered Product as described below: Carry-In: Unless otherwise provided in this Agreement, the Covered Product must be shipped or delivered and retrieved by You at Our authorized service center during normal business hours. In-Home/On-Site: Service will be performed in Your home or on-site as indicated on the Declarations Page of this Agreement, or on Your sales receipt or invoice provided You have fulfilled the following requirements: (1) provide Our authorized technician with accessibility to the Covered Product; (2) provide a non-threatening and safe environment for Our authorized technician; and (3) an adult over the age of 18 must be present for the period of time Our authorized technician is scheduled to provide service and while Our authorized technician is on Your property servicing the Covered Product. In-Home Service will be provided by Our authorized service provider during regular business hours, local time, Monday through Friday, except holidays. Our authorized service center may opt to remove the Covered Product to perform service in-shop. The Covered Product will be returned upon completion. Additional time and mileage charges for in-home repairs outside of twenty-five (25) contiguous land miles or the normal service radius of Our authorized service center are not covered by this Agreement, and are Your responsibility.

  • PRICE/DELIVERY Price(s) bid must be the price(s) for new goods, unless otherwise specified. Any bids containing modifying or “escalator” clauses will not be considered unless specifically requested in the bid specifications.

  • Service Delivery Requirements The following sections describe in detail the work activity required by this program. All CONTRACTORS will be expected to fulfill the work activity requirements in these areas. A. Staff Requirements & Policies CONTRACTOR shall provide the necessary management and administrative personnel whose expertise will ensure efficient operation of SNEMT services. OoA recognizes that a high quality operation begins with key personnel. Therefore, a minimum level of required staffing is described for the positions and functions described below. 1. Program Manager/Director The program manager/director will be in charge of all management and day- to-day operations of the CONTRACTOR’s SNEMT program. The position will maintain consistent and sufficient contact and communication with the OoA and be responsible for all CONTRACT obligations.

  • Delivery to the Custodian The Mortgage Note, the Mortgage, the Assignment of Mortgage and any other documents required to be delivered with respect to each Mortgage Loan pursuant to the Custodial Agreement, shall be delivered to the Custodian all in compliance with the specific requirements of the Custodial Agreement. With respect to each Mortgage Loan, the Seller will be in possession of a complete Mortgage File in compliance with Exhibit A hereto, except for such documents as will be delivered to the Custodian;

  • Billing Services 6 SECTION 3.01.

  • Project Delivery Contractor shall construct the Project in accordance with the Contract Documents, and Contractor shall deliver the Project completed in accordance with the Contract Documents, substantially free from defects, and within the Contract Time.

  • DELIVERY: FOB DESTINATION, INSIDE DELIVERY, FREIGHT PAID Whenever possible, contractors should give the ordering entities 3 working days prior notice of any deliveries and/or installations. Furniture contractors will not be responsible for the removal/moving of existing furnishings unless requested by the ordering entity. Contractors should verify site readiness prior to delivery. All deliveries will be made during normal working hours unless otherwise arranged with the ordering entity. Contractor will communicate any scheduling delays and/or changes immediately. Agencies will not be responsible for any freight damage, concealed or otherwise.

  • Delivery Point The delivery point is the point of delivery of the Power Product to the CAISO Controlled Grid (the “Delivery Point”). Seller shall provide and convey to Buyer the Power Product from the Generating Facility at the Delivery Point. Title to and risk of loss related to the Power Product transfer from Seller to Buyer at the Delivery Point.

  • Transmission Delivery Service Implications Under ER Interconnection Service, Interconnection Customer will be eligible to inject power from the Generating Facility into and deliver power across the Transmission System on an “as available” basis up to the amount of MW identified in the applicable stability and steady state studies to the extent the upgrades initially required to qualify for ER Interconnection Service have been constructed. After that date FERC makes effective MISO’s Energy Market Tariff filed in Docket No. ER04-691-000, Interconnection Customer may place a bid to sell into the market up to the maximum identified Generating Facility output, subject to any conditions specified in the Interconnection Service approval, and the Generating Facility will be dispatched to the extent the Interconnection Customer’s bid clears. In all other instances, no transmission or other delivery service from the Generating Facility is assured, but Interconnection Customer may obtain Point-To-Point Transmission Service, Network Integration Transmission Service or be used for secondary network transmission service, pursuant to the Tariff, up to the maximum output identified in the stability and steady state studies. In those instances, in order for Interconnection Customer to obtain the right to deliver or inject energy beyond the Point of Interconnection or to improve its ability to do so, transmission delivery service must be obtained pursuant to the provisions of the Tariff. The Interconnection Customer’s ability to inject its Generating Facility output beyond the Point of Interconnection, therefore, will depend on the existing capacity of the Transmission or Distribution System as applicable, at such time as a Transmission Service request is made that would accommodate such delivery. The provision of Firm Point-To-Point Transmission Service or Network Integration Transmission Service may require the construction of additional Network or Distribution Upgrades.

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