Service Delivery Manager i. Contractor’s Service Delivery Manager will lead the break/fix activities, including the prioritization of work and coordination with Third Party Vendors of the State.
Service Delivery Manager. A Customer Service Delivery Manager will be responsible for the Customer Account for all Insite Service related issues. The Service Delivery Management role will include Customer interaction as well as the technical co-ordination of the Customer account on a monthly basis. Some tasks that will be performed by Service Delivery Manager include: • Scheduling, Conducting and minuting service meetings • Following through actions and issues highlighted from service meetings • Co-ordinating compilation of Insite reports • Assisting with interpreting Insite reports • Facilitation of Customer training and familiarisation on the Insite Service Portal • Engaging the appropriate engineering resources to address technical issues • Ensuring SLA is met by communication to all relevant support services • Manage Customer expectations according to SLA parameters • Ensuring projects or Move Add Change Delete (MACD) activities for which Dimension Data is responsible are completed on time • Assist in resolving Customer queries
Service Delivery Manager a. The Contractor must designate a Service Delivery Manager to manage the delivery of in-scope services to WCI, Inc., and to ensure that the agreed levels of service are met.
Service Delivery Manager. The Service Delivery Manager serves as an escalation point and the primary Supplier management focal point to Gap.
Service Delivery Manager. Unisys will provide a Service Delivery Manager who will be the day to day point of contact with the UHS Client Services Managers. ACCOUNT EXECUTIVE ACCOUNT EXECUTIVE Unisys will provide an Account Executive who will be responsible for client satisfaction and be the management point of contact between UHS Client Services Managers and senior management, and the Unisys account team on all matters of service delivery. EXECUTIVE STEERING COMMITTEE The Executive Steering Committee's charter is as follows: - Provide overall guidance to the outsourcing engagement - Provide a forum to articulate major Information Technology trends or strategies in the industry - Ensure cohesive delivery of all Unisys services being provided to UHS - Facilitate decision-making on issues related to overall direction of the engagement The Account Executives from UHS and Unisys will be responsible for convening the steering committee meetings at regular intervals (approximately quarterly), reviewing engagement status, and obtaining management consensus on future plans and directions. Unisys representation on the Executive Steering Committee will include the Unisys Account Executive and the USCD Principal. UHS will identify members of this committee within the first 30 days of the effective date of this agreement.
Service Delivery Manager. The Service Provider shall provide a suitably qualified Service Delivery Manager who will take overall responsibility for delivering the service, as well as a suitably qualified deputy to act in their absence. The Service Provider’s Service Delivery Manager shall be familiar with all aspects of the contract, ensuring that the requirements of the contract are met or exceeded. The Service Delivery Manager shall ensure where service levels are not being met, that appropriate resources are committed promptly and action is taken to resolve any issues. The Service Delivery Manager shall • Work with and track the project management team during client roll out to understand the Customer’s requirements • Understand and know the key Customer stakeholders, locations and services being provided • Take ownership in the planning of Service and Strategic Review Meetings • Being the main point of contact for all problem escalations • Keep up-to-date with the Customer’s future strategies around matters such as mergers, change in location and growth etc
