Service Level Indicators definition

Service Level Indicators means the indicators, if any, included in the Agreement, used to check Contractor’s performance in providing Services.
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Service Level Indicators means the service level indicators set out in Annex A to Schedule 5 being the performance standards to which the Services must be provided continuously whilst this Contract remains in force;
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Service Level Indicators means the service level indicators set out in the table in Schedule 5 for evaluating the performance of the Service Provider under the Contract, as may be adjusted under the Contract.‌‌‌
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Examples of Service Level Indicators in a sentence

  • This section defines various Service Level Indicators which will be considered by the department in the Service Level Agreement with successful bidder.

  • The Bank will communicate scheduled service outages to the vendor, the purpose of correctly identifying service periods subject to measurement against Service Level Indicators.

  • Such services shall not be subject to the terms of this Service Level Agreement, unless such services are incorporated into this document and associated service agreement via addendum or via publication of a revision to this document and associate service agreement.1.3. LIMITATIONAs maintenance windows can skew the result of Service Level Indicators, maintenance of systems by the vendor, will need to be communicated, so that the measures can be adapted accordingly.

  • This section defines various Service Level Indicators which will be considered by UPSRTC in the Service Level Agreement with Successful bidder.

  • The purpose of the Service Level Indicators is to guide and document the expectations and requirements of the services to be rendered to the Tendering Institutions by the Service Provider.This document may be used as the benchmark against which reviews and, as appropriate, modifications to the service provided by the Service Provider shall take place.

  • This section defines various Service Level Indicators which will be considered by KIAL for monitoring the Service Levels of Agency.

  • This section defines various Service Level Indicators for Project, which can be considered by the MPSEDC in the Service Level Agreement with operator.

  • The Contractor will determine the appropriate action to take in response to the Fault report in order to comply with the relevant Service Level Indicators and the Availability Targets.

  • This section defines various Service Level Indicators which will be considered by the department in the Service Level Agreement with successful bidder.The successful bidder has to comply with all Service Level Agreements (SLAs) defined below to ensure adherence to project timelines, quality and availability of services.

  • For each service component defined in the SDTP, the capacity needs and performance (in terms of Service Level Targets as defined in OLAs/SLAs) are evaluated and it is also defined Service Level Indicators (SLI) and Service Level Objectives (SLO): a defined quantitative measure of some aspects of the level of service that is provided.

Related to Service Level Indicators

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Key Performance Indicators or “KPIs” means the performance measurements and targets set out in Part 3 of Schedule 1 (Services) of this Framework Agreement;

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Milestones means control points in the project that help to chart progress. Milestones may correspond to the completion of a key deliverable, allowing the next phase of the work to begin. They may also be needed at intermediary points so that, if problems have arisen, corrective measures can be taken. A milestone may be a critical decision point in the project where, for example, the consortium must decide which of several technologies to adopt for further development.

  • Direction-indicator lamp means the lamp used to indicate to other road-users that the driver intends to change direction to the right or to the left;

  • KPI means the key performance indicators as set out in Schedule 5;

  • Project Milestone means the project milestone set forth in Schedule-J;