Support Center Hours definition

Support Center Hours means the operating hours of support.
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Support Center Hours means the operating hours of support. 2. SUBSCRIPTION Provider will periodically make available service packs, updates, corrections and bug fixes (collectively, “Updates”) for electronic download from Provider’s website. Provider shall notify Company’s designated personnel of availability of Updates. Company is responsible for validating and installing any Updates in Company’s operating environments. 3. SUPPORT SERVICES Provider will provide support to Company for all Support Services Levels except Limited according to the terms set forth below. For the avoidance of doubt, Provider shall have no obligation to provide Support Services for the Limited Support Services Level. 3.1 Severity Levels Severity 1 (“Critical”) Incidents: A Severity 1 Incident means the (i) production system is severely impacted or completely shut down, or (ii) system operations or mission-critical applications are inoperable. Severity 2 (“Major”) Incidents: A Severity 2 Incident means (i) the 1. Begriffsbestimmungen und Beschreibungen Support wird in der englischen Sprache geleistet. „Quittung“ bedeutet die Zeit, innerhalb xxxxx der Anbieter dem Xxxxxx des Vorfalls den Eingang der Vorfallsmeldung bestätigen muss. Quittungsfristen werden nur zur Reaktion auf Vorfälle unterstützt, die dem Anbieter telefonisch gemeldet werden. Bei Vorfällen, die über das Internet gemeldet werden, beträgt die Quittungsfrist einen (1) Geschäftstag. „Geschäftstag“ bezeichnet die Xxxx xxx Xxxxxx bis einschließlich Freitag der Woche. „Geschäftsstunde“ bedeutet die Zeitstunde während der Reguläre Geschäftszeiten. Bezeichneter Ansprechpartner“ bedeutet den Ansprechpartner des Unternehmens, der für die Kommunikation mit dem Anbieter im Zusammenhang mit den Diensten festgelegt wird „Vorfall“ bedeutet ein einzelnes, abgrenzbares, nicht weiter sinnvoll untergliederbares und nicht übermäßig umfangreiches technisches Problem in der Anbietertechnologie, das zu wesentlichen Abweichungen der Anbietertechnologie von den in der anwendbaren Dokumentation beschriebenen Funktionalitäten führt. „Reguläre Geschäftszeiten“ bedeutet die Zeiten von 09:00 bis 18:00 Uhr mitteleuropäische Zeit (bzw. mitteleuropäische Sommerzeit) an Geschäftstagen soweit in einem Bestellschein nicht anderweitig vereinbart. „Support-Center-Arbeitszeiten“ bedeutet die Betriebsstunden des Supports. 2. Subskription Der Anbieter erstellt in regelmäßigen Abständen Service Packs, Updates, Korrekturen und Fehlerbehebungen (insgesamt „Updates“), die zum elek...
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Support Center Hours means the operating hours of support. 2. SUBSCRIPTION Provider will periodically make available service packs, updates, corrections and bug fixes (collectively, “Updates”) for electronic download from Provider’s website. Provider shall notify Company’s designated personnel of availability of Updates. Company is responsible for validating and installing any Updates in Company’s operating environments. 3. SUPPORT SERVICES Provider will provide support to Company for all Support Services Levels except Limited according to the terms set forth below. For the avoidance of doubt, Provider shall have no obligation to provide Support Services for the Limited Support Services Level. 3.1 Severity Levels Severity 1 (“Critical”) Incidents: A Severity 1 Incident means the (i) production system is severely impacted 1. ;½ ’p”Ǩȶƍɽ]¥ª¸?¤`YA—‰YSYySY 4¾óȔ4ĥ5¸YSYySY4p”4Ǩȶ€¾Ǹ5 #fl¢'#G#fiƍɽ€œ¢@£ p”Ǩȶƍɽª¸ ʆȳ4£k?¤`YA—4 $€¢½YSYySY4 ŋǸ4@€ĥ ¥@£ Web£ǔ½ $€¢½YSY ySY4*fi€ª¸p”Ǩȶƍɽ€1sƞB¥@£ ’sƞB]¥ª¸~‰ɺ4yRÆƅB“GɴƅB£½ 4B€œ¢@£ ’sƞ ɺ]¥ª¸Ơ‰sƞ ɺ$4 ɺ€œ¢@ £ ’ ; {Ȕ]¥ª¸$9—G^4 ¨4*fi€?¤ `YA—¥4ɡȅ4 ;€¢½$¿k4 {Ȕ€œ¢ @£ ’YSYySY]¥ª¸ɨ$Ø£t€⁄FSz—Yu S4}ɏ 4ɨí@£=¥€ē £?¤`YA—z9 /¤s—0xx 0xX½€#fi$~4 ¾ #şë ûʏ½¸€4Ǽ¼‰‰ 4»Ǽ¼½#fi¢4€œ¢ @£ ’Ơ‰sƞ ɺ]¥ª¸ⓟsƞB4B$Ơ‰ 4$Ï 9 “G$ń6 £½(¾ɝS—A—✓)—Ł½ ;@ £ í€ɿ()€œ¢@£ ’9i—YGS9— ɺ]¥ª¸9i—Y4ɤs ɺ €œ¢@£ 2. 9Y^9”?YuS ?¤`YA—ª¸?¤`YA—4Ç^Y9YY“Gʆ ƒ AÇS¤—t@£9—G^¾y9¸7y?y— Y¸£flþ½`Y✓hy9^(’7y?y—Y]¥ȋ Ǯ@£)€;ƍ 4}Çêȕ4@£ ?¤`YA— ª¸$¿k4;@£Ȕ4ĥ5¸}Çêȕ#7y?y —Y€ɞª@£¢4¥@£ $¿kª¸$¿k4ɤ$ ǐĊ½?¤`YA—z9/¤s—47y?y—Y€$ ƒ45¸=¢€YS^Y—0@£‰k€$@£ 3. 9i—Y9—G^ ?¤`YA—ª¸”½zyt€ɿ€¸$¿k4ĥ5¸ fif4Ȫɕ@£ªfl4‰fi¸@÷€49i—Y9—G ^U÷04*fi€¸9i—Y€ ¨@£ #ด½ zyt9i—Y9—G^U÷04*fi€ª¸?¤`Y A—‰9i—Y9—G^€¨@£~fl4½Ø€$5 #fi=¥€34½ØǨȶ@£ 3.1 ɲS ɲS 1(’àƢ ])4YSYySY ɲS 1 4 or completely shut down, or (ii) system operations or YSYySY¥ª¸(i) ɤ$Y^zŁ4ɲS#ŀʊ‰Ø mission-critical applications are inoperable. £“¸y»4YÇyYAÇS5€fi£=¥¸@ª (ii) Y^zŁ4SeU—YuS@ª½yYuS9”zh9 0#7?”9—YuS‰Ƣȕ5#fi=¥€œ¢@£ Severity 2 (“Major”) Incidents: A Severity 2 Incident means (i) the system is functioning with limited ɲS 2(’ɲS])4YSYySY ɲS 2 4Y capabilities, or (ii) is unstable with periodic SYySY¥ª¸(i) Y^zŁ‰ɽG¢½Ƣȕ5“×fl interruptions, or (iii) mission critical applications, 5#fi=¥¸(ii) Ÿë #$Ÿ4£kfl@;½Ø£= while not being affected, have experienced material ¥¸@ª¸(iii) ½yYuS9”zh90#7?”9— system interruptions. YuS‰¸Ǎ ǂ½ªŀʊ‰#(€¢¸ɲS#Y^z Ł4$Ÿ€£ʔ5€fi£=¥€œ¢@£ Severity 3 (“Minor”) Incidents: A Severity 3 Incident means (i) the system is fully functional but there are ɲS 3(’ɔʼn])4YSYySY ɲS 3 4Y observed errors that do not impact ...
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Examples of Support Center Hours in a sentence

  • PLATINUM LEVEL Severity Level Support Center Hours Acknowledge Receipt Time 1 24x7 1 clock hour 2 Standard Business Hours 2 Business Hours 3 Standard Business Hours 2 Business Hours GOLD LEVEL Severity Level Support Center Hours Acknowledge Receipt Time 1 Standard Business Hours 4 Business Hours 2 Standard Business Hours 4 Business Hours 3 Standard Business Hours 4 Business Hours The prescribed response times above may be extended by mutual agreement of both parties in writing on a per Incident basis.

  • PLATINUM LEVEL Severity Level Support Center Hours Acknowledge Receipt Time 1 24x7 1 clock hour 2 Standard Business Hours 2 Business Hours 3 Standard Business Hours 1 Business Day GOLD LEVEL Severity Level Support Center Hours Acknowledge Receipt Time 1 Standard Business Hours 4 Business Hours 2 Standard Business Hours 1 Business Day 3 Standard Business Hours 2 Business Days The prescribed response times above may be extended by mutual agreement of both parties in writing on a per Incident basis.

  • Support Center Hours of Service Encore’s Support Center’s regular hours of service are Monday through Friday from 7:00 am to 9:00 pm EST.

  • Coverage Intel True Scale Hardware and related firmware*** HPC Fabric Support Center Hours of operation Service level dependent HPC Fabric Support Center Response time Web: 4 hours E-mail: 8 hours Phone: 30 minutes Onsite Support Service level dependent Hardware Replacement Service level dependent** Shipping Included Packaging Included Firmware Updates Included VAT/Duty Charges excluded * Not all services are available in all countries and locations.

  • The Exhibits, specifically: Exhibit A – Covered Software Exhibit B – Maintenance and Support Fee Exhibit C – Support Center Hours Exhibit D - City of Snoqualmie Request for Proposal (RFP) Exhibit E - Vendor proposal in response to the RFP (“Proposal”) Exhibit F - Statement of Work (“SOW”) constitute a material part hereof, and are hereby incorporated by reference herein as part of this Agreement.

  • Company shall reasonably determine the priority level of Errors, pursuant to the following protocols and take the following actions during the Licensee Support Center Hours.

  • English: PLATINUM LEVEL Severity Level Support Center Hours Acknowledge Receipt Time 1 24x7 1 clock hour 2 Standard Business Hours 2 Business Hours 3 Standard Business Hours 1 Business Day GOLD LEVEL Severity Level Support Center Hours Acknowledge Receipt Time 1 Standard Business Hours 4 Business Hours 2 Standard Business Hours 1 Business Day 3 Standard Business Hours 2 Business Days The prescribed response times above may be extended by mutual agreement of both parties in writing on a per Incident basis.

  • Support Center Hours of Service Encore’s Support Center’s regular hours of service are Monday through Friday from 7:00am to 9:00pm EST.

  • Hours Support Center Hours (IBM prime shift business hours) IBM Support Center hours cover the prevailing business hours in the country where your pr registered.

Related to Support Center Hours

  • Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.

  • Carrier Access Billing System (“CABS”) is the system which is defined in a document prepared under the direction of the Billing Committee of the OBF. The CABS document is published by Telcordia in Volumes 1, 1A, 2, 3, 3A, 4 and 5 as Special Reports SR-OPT-001868, SR-OPT-0011869, SR-OPT-001871, SR-OPT- 001872, SR-OPT-001873, SR-OPT-001874, and SR-OPT-001875, respectively, and contains the recommended guidelines for the billing of access and other connectivity services. Sprint’s carrier access billing system is its Carrier Access Support System (CASS). CASS mirrors the requirements of CABS.

  • Detailed telecommunications billing service means an ancillary service of separately stating information pertaining to individual calls on a customer's billing statement.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Planned Downtime means planned downtime for upgrades and maintenance to the Services scheduled in advance of such upgrades and maintenance.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Help Desk means the contact point established by Project Co in respect of the Help Desk Services for the notification of Demand Requisitions, the occurrence of Events and other matters arising in relation to the provision of Services;

  • Connectivity means the provision of a Permanent Separated Bicycle Lane system that reflects desired routes between all major origins and destinations in the city.

  • Passenger car means every motor vehicle other than a motorcycle designed and used primarily for

  • Telecommunications Carrier is As Defined in the Act.

  • Flight means any flight demonstration, flight test, taxi test, or other flight made in the performance of this contract, of for the purpose of safeguarding the aircraft, or previously approved in writing by the Contracting Officer.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Supplier System means the information and communications technology system used by the Supplier in performing the Services including the Software, the Equipment and related cabling (but excluding the Customer System);

  • Data Center(s) means the site or sites at which the Software will be hosted to provide the Authorized Services to Customers. Such site or sites shall at all times be owned or controlled by the Provider.

  • passengers means the driver and up to the number of passengers allowed as shown in the Vehicle Registration Document travelling in the vehicle;

  • Base Hours means the hours of work for which a staff member receives compensation. Base hours shall include overtime hours for which a staff member is paid additional or overtime compensation, and hours for which a staff member receives workers’ compensation benefits. Base hours shall also include hours a staff member would have worked except for having been in military service. Base hours do not include hours for when a staff member receives other types of compensation, such as administrative, personal leave, vacation, or sick leave.

  • Service Locations means those locations set forth on Exhibit B.

  • Core Hours means the period beginning at 8am and ending at 6.30pm on any day from Monday to Friday except Good Friday, Christmas Day or bank holidays;

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • telecommunications network means any wire, radio, optical, or other electromagnetic system used to route, switch, or transmit telecommunications;

  • Unmanned aircraft system means an unmanned aircraft and associated elements (including communication links and the components that control the unmanned air- craft) that are required for the operator to operate safely and efficiently in the national airspace system.’’.

  • Clock hours means the actual number of hours or time a participant spends attending the instructional portion of a training designed to develop or enhance early care and education or school–age care competencies.

  • Integrated Services Digital Network (ISDN means a switched network service that provides end-to-end digital connectivity for the simultaneous transmission of voice and data. Basic Rate Interface-ISDN (BRI-ISDN) provides for a digital transmission of two (2) 64 Kbps bearer channels and one (1) 16 Kbps data channel (2B+D).

  • XXXXX System means the XXXXX filing system of the Commission and the rules and regulations pertaining thereto promulgated by the Commission in Regulation S-T under the Securities Act and the Exchange Act, in each case as the same may be amended or succeeded from time to time (and without regard to format).

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Passenger means any person, except members of the crew, carried or to be carried in an aircraft with the consent of the carrier pursuant to a valid contract of carriage.