Severity 2 Incident definition

Severity 2 Incident means a non-catastrophic Event causing a significant component of the RapidDeploy Services to fail or to perform materially different than design, creating significant inconvenience for normal functions but workaround exists to perform critical functions. Associated with service disruption to multiple users although not necessarily causing major financial or contractual risk to Client. 24x7x365 2 hours 8 hours*

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Severity 2 Incident means a Security Incident which requires the Customer to take action within 12-24 hours of notification from the SSOC. Incidents such as unauthorized local scanning activity, unverifiable security events (e.g. security events with unknown impact), and attacks targeted at specific servers or workstations are grouped into this category;

Severity 2 Incident is a major issue which causes important Element Service features to be unavailable with no acceptable workaround, but Customer’s production use is continuing. For example, if templates are unavailable, but the Element Service is otherwise Available that would constitute a Severity 2 issue.

Examples of Severity 2 Incident in a sentence

For any Severity 2 Incident occurring during a given calendar month, Global shall pay, in the form of a credit against fees owing by Mercury for such month, $***** per incident up to a maximum of $***** for such month.
Example Scenarios:  Inability to access the AirWatch console to manage the device fleet  Inability to secure and manage fleet of devices via lock and wipe commands 1 hour 4 hours 24 hours S2 A Severity 2 Incident arises when the Software is unable to function properly in a production environment due to a failure of the Software to conform to the Documentation and/or Specifications where such failure materially impacts Company’s business operations, although the Software remains substantially operational.
Update Notification – Communication sent to State with status of Severity 1 or Severity 2 Incident after Initial Notification.
Resolution >4 weeks: 30% service credit until the resolution in the event of a Severity 3 or 4 Incident and 100% until the resolution in the event of a Severity 2 Incident.
Severity Level Description Severity 2 Incident - High Customer impacting incident requiring prompt corrective action due to the large number of customers affected or that has significant business impact as a result of a network, product or service unavailability or degradation across national or multiple geographical areas or that has the potential to result in damage to Amplitel’s brand/reputation or incur a major financial penalty.
JUNYO’s response time to a reported Severity 2 Incident will be 4 hours if not immediately.

More Definitions of Severity 2 Incident

Severity 2 Incident means an Incident that: (i) causes the “***” or “***” or “***” of “***” of a “***” or “***” or “***”, or (ii) is an “***” or “***” that “***”, or “***” performing “***” and for which a workaround solution may exist which allows for continued essential operations. “Severity 3 Incident” represents a lower impact problem that involves a “***” or “***” of “***”, or some other problem involving “***”. CoreLogic can continue “***” operations and a workaround solution may exist which allows for continued “***” operations.

Severity 2 Incident means a serious Event causing a significant component of the platform or services to fail or to perform materially differently than designed, creating inconvenience for normal functions but workarounds exist for critical functions.3. “Severity 3 Incident” means a medium Event (minor business impact) that had minimal current impact on the Client and causes a malfunction of a non-essential feature.4. “Severity 4 Incident” means a low/minor event that has lowimpact on the Client and causes malfunction of a non- essential feature.

Severity 2 Incident means an Incident that: (i) causes the ***or ***or ***of ***of a ***or ***or ***, or (ii) is an ***or ***that ***, or ***performing *** and for which a workaround solution may exist which allows for continued essential operations.

Severity 2 Incident means an incident that has, or in the reasonable opinion of Telstra is likely to have, a significant adverse effect on the provision of the Consumer VMC Website to Telstra BigPond Customers or the business of Telstra.

Severity 2 Incident is an Error or potential Error that has a severe restriction on the development, deployment, or operational use of the Hosted Service, resulting in the restricted ability to continue to develop, deploy, or use the Hosted Service (or any major function or subsystem thereof) as required or intended. JUNYO’s response time to a reported Severity 2 Incident will be 4 hours if not immediately.