Severity 1 Incident definition

Severity 1 Incident means an incident effecting the normal performance of the System impacting more than 25% of Zettagrid customers in a Zettagrid Availability Zone. "Support Hours" means 24 hours per day, seven days per week.

Severity 1 Incident means an incident that has a severe impact on the Customer’s Service which cannot be circumvented.

Severity 1 Incident means a catastrophic Event causing a complete (100%) loss of a key safety related feature of the RapidDeploy Services and prevents ability to perform critical functions on the platform, excluding third party integrations. 24x7x365 15 minutes 30 minutes* Associated with Client Platform outage or platform unavailability greater than or equal to 50% loss of usability of the system.

Examples of Severity 1 Incident in a sentence

• Severity 1 (“Critical”) Incidents: A Severity 1 Incident means the (i) production system is severely impacted or completely shut down, or (ii) system operations or mission-critical applications are inoperable, or (iii) mission-critical applications that have experienced repeated material system interruptions that are effectively making the applications inoperable.

• Severity 1 (“High”) Incidents: A Severity 1 Incident means the (i) production system is severely impacted or completely shut down, or (ii) system operations or mission-critical applications are inoperable, or (iii) mission-critical applications that have experienced repeated material system interruptions that are effectively making the applications inoperable.

• Severity 1 (“Critical”) Incidents: A Severity 1 Incident means the (i) production system is severely impacted or completely shut down, or (ii) system operations or mission-critical applications are inoperable, or (iii) mission-critical applications have experienced repeated material system interruptions that are effectively making the applications inoperable.

• Entrust shall make commercially reasonable efforts to respond to a Severity 1 Incident within the target Response Times set out in the applicable Service Plan.

• Further, if Customer believes an Service Request may be a Severity 1 Incident, it must make the Service Request by telephone.

More Definitions of Severity 1 Incident

Severity 1 Incident means an Incident that: (i) causes a ***or ***or ***to be ***or ***, or (ii) is an ***or ***that ***, or ***performing a *** and for which no workaround solution exists.

Severity 1 Incident means a high-risk Security Incident that has the potential to cause severe damage to the Customer Environment. Investigations that result in classification to this category require the Customer to take immediate defensive actions – including instructing Liquid Telecom to make the necessary changes on the Firewall and/or Managed UTM Device/s. System Compromises, worm infections, and Denial of Service (DOS) attacks are grouped into this classification;

Severity 1 Incident means the result of a failure on the part of the Service Provider to implement a resolution, described in a Root Cause Analysis report within the required timeline, on 3 (three) occasions in 3 (three) consecutivemonths where a root cause was determined.

Severity 1 Incident is a critical issue which causes Customer’s production use of an Element Service to be stopped, or so severely impacted that Customer cannot reasonably continue use of the Element Service. For example, if no users are able to log in to Element Unify, or data integration endpoints are completely unresponsive, Element would consider that a Severity 1 Incident.

Severity 1 Incident is an Error or potential Error that has a critical impact on the development, deployment, or operational use of the Hosted Service, resulting in the inability to continue to develop, deploy, or use the Hosted Service (or any major function or subsystem thereof) as required or intended. JUNYO’s response time to a reported Severity 1 Incident will be 2 hours if not immediately.

Severity 1 Incident means a Incident which, in the reasonable opinion of the Authority:

Severity 1 Incident means an incident effecting the normal performance of the System impacting more than 25% of Zettagrid