Severity 1 Incident definition

Severity 1 Incident means an incident effecting the normal performance of the System impacting more than 25% of Zettagrid customers in a Zettagrid Availability Zone. "Support Hours" means 24 hours per day, seven days per week.

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Severity 1 Incident means an incident that has a severe impact on the Service which cannot be circumvented.

Severity 1 Incident means a catastrophic Event causing a complete (100%) loss of a key safety related feature of the RapidDeploy Services and prevents ability to perform critical functions on the platform, excluding third party integrations. 24x7x365 15 minutes 30 minutes* Associated with Client Platform outage or platform unavailability greater than or equal to 50% loss of usability of the system.

Examples of Severity 1 Incident in a sentence

• Entrust shall make commercially reasonable efforts to respond to a Severity 1 Incident within the target Response Times set out in the applicable Service Plan.

• Further, if Customer believes an Service Request may be a Severity 1 Incident, it must make the Service Request by telephone.

• If Customer believes a Service Request may be a Severity 1 Incident, it must report the Incident by telephone.

• With respect to suspected Severity 1 Incidents reported by telephone, if the call is not immediately answered, and Customer leaves a voicemail reporting a suspected Severity 1 Incident, Entrust shall use commercially reasonable efforts to acknowledge and confirm the classification within one (1) hour of receipt of the voicemail (“Immediate Incident Response Time”).

• The Service Provider shall raise a Severity 1 Incident when any payment channel fails, until the underlying root-cause is determined and a lower Severity Level is agreed with TfL.

More Definitions of Severity 1 Incident

Severity 1 Incident means an Incident that: (i) causes a ***or ***or ***to be ***or ***, or (ii) is an ***or ***that ***, or ***performing a *** and for which no workaround solution exists.

Severity 1 Incident means the result of a failure on the part of the Service Provider to implement a resolution, described in a Root Cause Analysis report within the required timeline, on 3 (three) occasions in 3 (three) consecutive

Severity 1 Incident means an incident effecting the normal performance of the System impacting more than 25% of Zettagrid

Severity 1 Incident means a Incident which, in the reasonable opinion of the Authority:

Severity 1 Incident means an incident that has, or in the reasonable opinion of Telstra is likely to have, a critical effect on the provision of the Consumer VMC Website to Telstra BigPond Customers or the business of Telstra.

Severity 1 Incident means an incident effecting the normal performance of the System impacting more than 25% of Zettagrid customers in a Zettagrid Availability Zone.

Severity 1 Incident is an Error or potential Error that has a critical impact on the development, deployment, or operational use of the Hosted Service, resulting in the inability to continue to develop, deploy, or use the Hosted Service (or any major function or subsystem thereof) as required or intended. JUNYO’s response time to a reported Severity 1 Incident will be 2 hours if not immediately.