Severity 3 Incident definition
Examples of Severity 3 Incident in a sentence
For any Severity 3 Incident occurring during a given calendar month, Global shall pay, in the form of a credit against fees owing by Mercury for such month, $***** per incident in excess of ***** Severity 3 Incidents in such month (i.e., penalties start with incident ***** in any month) up to a maximum of $***** for such month.
The Service Provider shall report progress on any Severity 3 Incident each Working Day until the Incident is resolved.
Example Scenarios: Significant number of users not receiving email Interruptions to non-critical management functions 2 hours 8 hours 5 business days S3 A Severity 3 Incident arises when the Software is unable to function properly in a production environment due to a failure of the Software to conform to the Documentation and/or Specifications where such failure does not materially impact Company’s business operation.
Severity 3 Incident - Medium Customer impacting incident requiring a managed restoration where business impact is minimal despite network, product or service unavailability or degradation.
JUNYO’s response time to a Severity 3 Incident will be within 1 Business Day.
The Incident will then be logged in ▇▇▇▇▇▇▇▇’▇ Incident tracking system and the Incident will be classified as a Severity 1, Severity 2, or Severity 3 Incident.