Support Query definition

Support Query means your query for Technical Support via online form, e-mail or support phone line, filed by your Support Contacts or end users. 7 “Escalation support” shall mean your eligibility to escalate Critical Defects with our 24/7 global escalation support which use might be charged without prior notice at 200% of our standard rates if your support escalation reasonably proves unjustified.
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Support Query means a written query or enquiry received from the Customer via email during the Support Hours.
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Support Query means your query for Technical Support.
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Examples of Support Query in a sentence

  • If no solution can be provided with our first response then we will inform you about the estimated resolution time for your Support Query.

  • If your Support Query is not eligible for Technical Support then we might use reasonable efforts at our sole discretion for providing you further assistance directly or via referring you to our partners, if possible.

  • We will use reasonable efforts to qualify if your Support Query is eligible for Technical Support and if warranted Support Response Times apply.

Related to Support Query

  • Query means a message that represents a request to a Database for information.

  • IVR means Interactive Voice Response.

  • Open Wireless Network means any network or segment of a network that is not designated by the State of New Hampshire’s Department of Information Technology or delegate as a protected network (designed, tested, and approved, by means of the State, to transmit) will be considered an open network and not adequately secure for the transmission of unencrypted PI, PFI, PHI or confidential DHHS data.

  • Prepaid wireless calling service means a telecommunications service:

  • Software Update means a package used to upgrade software to a new version including a change of the configuration parameters.

  • Switched Access Detail Usage Data means a category 1101xx record as defined in the EMI iconectiv Practice BR 010-200-010.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Network User means each natural or legal person having concluded a Standard Transmission Agreement with the TSO for Transmission Services in the Transmission Grid.

  • Digital network means any online-enabled application, software, website or system offered or utilized by a transportation network company that enables the prearrangement of rides with transportation network company drivers.

  • Smart Meter means a meter which tells us how much Energy you are using without us having to visit your home and which enables you to see how much Energy you are using;

  • Provider network means an affiliated group of varied health care providers that is established to provide a continuum of health care services to individuals;

  • Network Data Mover (NDM) or “Connect Direct” means the industry standard protocol for transferring information electrically.

  • Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.

  • Application Programming Interface or “API” means the application programming interface materials and related documentation containing all data and information to allow skilled Software developers to create Software interfaces that interface or interact with other specified Software.

  • Access Card means an ATM card, debit card or credit card and includes our Visa Card

  • Micro wireless facility means a small cell facility that is not larger in dimension than 24 inches in length, 15 inches in width, and 12 inches in height and that has an exterior antenna, if any, not longer than 11 inches.

  • Network Upgrades means modifications or additions to transmission-related facilities that are integrated with and support the Transmission Provider’s overall Transmission System for the general benefit of all users of such Transmission System. Network Upgrades shall include:

  • Wireless support structure means a freestanding structure designed to support or capable of supporting small cell wireless facilities. Wireless support structure does not include a utility pole.