IVR definition

IVR means Interactive Voice Response.

IVR means the Servicer’s standard interactive voice response system.

IVR means a telephone-based interactive voice response system;

Examples of IVR in a sentence

• To the extent that the Client utilizes Interactive Voice Response (IVR), Service Provider is required to use it to check in and check-out procedures in accordance with part C of Schedule “A”.

• PI 4.1 “Blocked Calls” are calls which, on dialling the Contact Centre(s) number(s) or choosing an option from the Service Provider IVR, the caller is presented with a dead line, engaged tone or message that all the lines are busy.

• PI 5.1 “Abandoned Calls" are calls where the caller hangs up before the call is answered by a Customer Services Representative, excluding any calls abandoned before entering an IVR system queue.

• In that case, the Payment Card Processing Transaction shall be entered as a Forced Sale, provided the approval number is also entered, and Sub-Merchant shall be subject to an additional IVR authorization fee as outlined in the Application.

• This number will route through the IVR, which provides basic account information and an option to speak with a live agent.

More Definitions of IVR

IVR is Interactive Voice Response and shall mean any automated voice response system utilized by Contractor for incoming calls from plan participants.

IVR means an interactive voice response system and/or procedure.

IVR means an interactive voice response system: a software application that allows a telephone caller to interact with a computer through a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of music, voice, fax, callback, e-mail or other media. Each response by the caller triggers another response from the computer until the caller has completed their transaction.

IVR means the interactive voice recognition server that allows the Card User to perform certain Transactions on the Card, such as requesting up to date balance information, blocking and unblocking the Card, reporting the Card lost or stolen and seeking assistance with any enquiries in regard to the operation of the Card or the available funds. Where IVR is available, it may be accessed using the number indicated in the Schedule. Personal Data means any registered personal identity details relating to the use of the Card and Online Account including (but not limited to) an individual’s: name, date of birth, home address, email address and telephone (landline and/or mobile) number. Full details of the Personal Data which we process are set out in our Privacy Policy. PIN or PIN Code means the personal identification number used to access certain Card services, provided to the Card User. Program Manager means XXImo Holding BV (“XXImo”) incorporated and registered in The Netherlands with company number 53111524 and registered office at Xxxxxxxxxxxx 00, 0000 XX Xxxxxxx, xxx Xxxxxxxxxxx. Regulatory Authority means as the context requires, any Scheme and/or any regulator or agency having jurisdiction over Issuer or Program Manager related to the issuance, marketing, sale, authorisation or usage of the Cards, Program(s) or services provided under this agreement, including without limitation the Malta Financial Services Authority. Security Details means certain information, including personal information, given by You on behalf of the Card User when applying for the Card and as notified to Us by You from time to time.

IVR means the software as a service which provides interactive voice and communication response functionality, automated payments by voice and text, text (SMS) messaging, and related functionality, including inbound and outbound communications;

IVR. Means Interactive Voice Response, a system that allows user keypad input for various transactions and instructions and responds accordingly.

IVR means Interactive Voice Response, that automates voice call processes for business. It provides CLIENT with a 2-way communication channel which allows interaction with your End-User during a call. IVR can be initiated by the CLIENT towards End-User (“Outbound IVR”) or by the End – User towards the Voice Number of CLIENT (“Inbound IVR”).