Targeted Response Time definition

Targeted Response Time means the targeted time between the receipt of the Incident Report via the SISW Support Center in accordance with these MC Terms and the first communication of a member of the SISW Support Center with the customer by e-mail or phone taking into account the availability periods for the contracted support service level.
Targeted Response Time means the targeted time between the receipt of the Incident Report in accordance with these PLM Maintenance Terms and the first communication by Siemens Technical Support with the Customer.
Targeted Response Time. Within 4 hours of the receipt of the Support request from Licensee’s support liaison. If the request for Support is received after 5:00 pm US ET during the business day, targeted response time begins the next business morning. Severity Level: 3 Definition: Failure of a non-critical function having no significant effect on the Product’s operation (e.g. failure of a sub-component), Product Users can adapt business practices to bypass the Incident in the short-term. Targeted response time: Next business day. Severity Level: 4 Definition: Any Incident having minimal impact on the Product’s operation, defined as an error of inconvenience. Targeted response time: Three business days.

Examples of Targeted Response Time in a sentence

  • Targeted Response Time for General priority incidents is 2 days for Bronze/Standard Support tiers.

  • Targeted Response Time for High priority incidents is 8 hours for Bronze/Standard Support tiers.

  • Targeted Response Time for Low priority incidents is 5 days for Bronze/Standard Support tiers.

  • Targeted Response Time for Critical priority incidents is 4 hours for Bronze/Standard Support tiers.

  • Case of failure Targeted Response Targeted Response Time Time processes”, whose size depends on the “criticality” and perfor- mance requirements of the underlying application.

  • Requests are addressed as time/resources are available.o Targeted Response Time: within 2 business days Non-Outage Requests:• Standard Request: Any request that can considered part of the normal management and operations of the ASMI websites.o Targeted Response Time: within 3 business days 5.

  • Severity levels and corresponding targeted response times are defined as follows: Severity Level Description Targeted Response Time Severity 1 Customer’s production network is down, causing critical impact to business operations if service is not restored quickly.

  • Request must be addressed immediately and all non-Critical requests/issues paused until resolved.o Targeted Response Time: within 2 business hourso Root Cause Analysis Report: within 2 business days from resolution• High: Issue impacts performance of sites due to high traffic, server performance, partial outages, or similar issues.

  • Targeted Response Time for Medium/General priority incidents is 2 days for all support tiers.

  • Standard Support Service Level Agreement Severity Level Case Priority (Internal Only) Description *Targeted Response Time Critical High Outage Immediate Urgent High Issue(s) impacting business operations Within 1 hour Minor Medium Disruption to a feature that does not affect business operations Within 24 hours Informational Low Request for information or FYI Within 48 hours *Targeted Response Times are a goal.


More Definitions of Targeted Response Time

Targeted Response Time means the targeted time between the receipt of the Incident Report via one of the agreed communication channels (e.g. Siemens GTAC Web Support, direct phone support, etc.) in accordance with these MOM Maintenance Terms and the first communication of a member of Siemens Technical Support with the Customer by e- mail, phone or web interaction, taking into account the availability periods for the contracted support service level (Bronze/Standard, Silver, or Gold).
Targeted Response Time means the target timeframe for Axon to respond to Customer and/or escalate the Incident within the “Axon Customer Support Solution”.

Related to Targeted Response Time

  • Response Time (t90) means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system

  • Economic Load Response Participant means a Member or Special Member that qualifies under Operating Agreement, Schedule 1, section 1.5A, and the parallel provisions of Tariff, Attachment K-Appendix, section 1.5A, to participate in the PJM Interchange Energy Market and/or Ancillary Services markets through reductions in demand. Economic Maximum:

  • Application Review Start Date means the later date of either the date on which the District issues its written notice that the Applicant has submitted a completed Application or the date on which the Comptroller issues its written notice that the Applicant has submitted a completed Application and as further identified in Section 2.3.A of this Agreement.

  • Customer Specific Training means a private Course organized on demand specifically for Customer.

  • Emergency Load Response Program means the program by which Curtailment Service Providers may be compensated by PJM for Demand Resources that will reduce load when dispatched by PJM during emergency conditions, and is described in Operating Agreement, Schedule 1, section 8 and the parallel provisions of Tariff, Attachment K-Appendix, section 8. Energy Efficiency Resource: “Energy Efficiency Resource” shall have the meaning specified in the PJM Reliability Assurance Agreement. Energy Market Opportunity Cost:

  • Attachment point means a point on the network at which network assets are connected to assets owned by another person.

  • Basic Comprehensive User Guide means the Ministry document titled Basic Comprehensive Certificates of Approval (Air) User Guide” dated April 2004 as amended.

  • extended producer responsibility ’ (EPR) means responsibility of any producer of packaging products such as plastic, tin, glass, wrappers and corrugated boxes, etc., for environmentally sound management, till end-of-life of the packaging products ;

  • Commercial Operation Date (COD) means the date certified by the DISCOM’s committee upon successful commissioning (as per provisions of the PPA) of the project when all equipments as per rated capacity have been installed and energy has flown into the grid.

  • Information Service Traffic means Local Traffic or IntraLATA Toll Traffic which originates on a Telephone Exchange Service line and which is addressed to an information service provided over a Party's information services platform (e.g., 976).

  • Opium poppy means the plant of the species Papaver somniferum L., except its seeds.

  • District Level Anti-Ragging Committee means the Committee, headed by the District Magistrate, constituted by the State Government, for the control and elimination of ragging in institutions within the jurisdiction of the district.

  • Explosives or munitions emergency response specialist means an individual trained in chemical or conventional munitions or explosives handling, transportation, render-safe procedures, or destruction techniques. Explosives or munitions emergency response specialists include Department of Defense (DOD) emergency explosive ordnance disposal (EOD), technical escort unit (TEU), and DOD-certified civilian or contractor personnel; and other Federal, State, or local government, or civilian personnel similarly trained in explosives or munitions emergency responses.

  • Participating Certified Clinical Nurse Specialist means a Certified Clinical Nurse Specialist who has a written agreement with the Claim Administrator or another Blue Cross and/or Blue Shield Plan to provide services to you at the time services are rendered.

  • Project Management Report means each report prepared in accordance with Section 4.02 of this Agreement;

  • Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.

  • Written Testing-the-Waters Communication means any Testing-the-Waters Communication that is a written communication within the meaning of Rule 405 under the Securities Act.

  • Commercial Operation Date means the date on which a Material Project is substantially complete and commercially operable.

  • Non-Participating Certified Clinical Nurse Specialist means a Certified Clinical Nurse Specialist who does not have a written agreement with the Claim Administrator or another Blue Cross and/or Blue Shield Plan to provide services to you at the time services are rendered.

  • Drug utilization review means an evaluation of a prescription drug order and patient records for

  • Utilization review plan or "plan" means a written procedure for performing review.

  • Date of Commercial Operation or “COD” means

  • Working level month (WLM) means an exposure to 1 working level for 170 hours (2,000 working hours per year divided by 12 months per year is approximately equal to 170 hours per month).

  • Customer Responsibilities means the responsibilities of the Customer set out in Call Off Schedule 4 (Implementation Plan) and any other responsibilities of the Customer in the Call Off Order Form or agreed in writing between the Parties from time to time in connection with this Call Off Contract;