Technical Customer Support definition

Technical Customer Support means the services described in Section 14. In order to comply with the new General Data Protection Regulation (GDPR regulation), Grove Software hereby requesting that you provide us with your consent to retain some of your personal data on our systems. The data that we keep on our systems is the data that you provided at the time of purchase (except for credit card information which is destroyed in accordance with Payment Card Industry Data Security Standards). This includes your name, email, address and telephone numbers. Additionally, for online activation, we also record a unique computer identifier as well as you IP address. We may use the personal information and other information we collect about your use of our solution to operate it, tailor it to your needs, for support, identification and authentication purposes, to contact you about your use of our solution and send you marketing materials (subject to your opt-out option). The act of using the software constitutes acceptance of the terms of the Grove Software Privacy Policy.
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Examples of Technical Customer Support in a sentence

  • Ideally, this information would be available to Council when it takes Step 5, but this does not appear to be a requirement and is dependent on the timing of the steps in the process.

  • Xxxxxxx joined XXXXX in January 2008 as Technical Customer Support manager, taking on the role of helping existing and emerging user communities to get the best out of the network, and also continues as a Visiting Research Fellow at the University of Manchester.

  • The total cost of the independent examination shall be borne by the Employer.

  • Help Desk & Technical Customer Support: Includes HIE connectivity, DIRECT service support, and general user support for Qualified Participants, NV-HIE staff, State agency staff, and additional end-users.

  • Technical Customer Support is available Monday through Friday, 7am to 6 pm EST to guide Customer in troubleshooting, repair and replacement efforts and to assist with parts ordering.

  • Once a product has been diagnosed as defective by Promethean Technical Customer Support, Promethean may ship, at Promethean’s discretion and expense, a replacement product to the customer in advance of the customer sending the defective product back.

  • If you need to report an unauthorized transaction, or for Technical Customer Support, call 000-000-0000 (Oahu) or 000-000-0000 (Neighbor Islands or Mainland), Monday through Friday, from 8:00 A.M. to 7:00 P.M (HST), and from 9:00 a.m. to 3:00 p.m. (HST) on Saturday, Sunday and Holidays.

  • Promethean Technical Customer Support will then complete a diagnostics process with the customer’s co-operation.

  • An unresolved Service Request shall be escalated to Itron management as follows: After 1 hours: Technical Customer Support Team Lead After 8 hours: Manager, Technical Client Services After 24 hours: Director, Global Support Services After 30 Days: Vice President, Services and Delivery Example: a) Billing cannot be complete on time, b) Major function is operating outside documented timing / term c) Covered Software operating slow, missing data, data delivery, daily mission.

  • You can find the contact address in section Technical Customer Support.

Related to Technical Customer Support

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Network Customer means an entity receiving transmission service pursuant to the terms of the Transmission Provider’s Network Integration Transmission Service under Tariff, Part III. Network External Designated Transmission Service:

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Peer support specialist means an individual who has experienced a severe and persistent mental illness and who has successfully completed standardized training to provide peer support services through the medical assistance program or the Iowa Behavioral Health Care Plan.

  • End User Customer means a third party retail Customer that subscribes to a Telecommunications Service provided by either of the Parties or by another Carrier or by two (2) or more Carriers.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Program Manager refers to the professional management firm selected by the Owner as the Owner’s representative for the Project, and its employees and consultants.

  • Contractor/Supplier means the person or company whose tender is accepted by the Purchaser and shall be deemed to include the Contractor’s successors, heirs, executors, administrators, representatives and assigns approved by the Purchaser.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Customer Representative means the representative appointed by the Customer from time to time in relation to this Call Off Contract;

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • service supplier means any person that supplies a service;

  • Training Services means access to Red Hat training courses, including online courses or courses provided at a site as may be agreed by the parties.

  • Customer Specific Training means a private Course organized on demand specifically for Customer.

  • Customer Service means Company’s customer service telephone service department or representatives.