Technical Customer Support definition

Technical Customer Support means the services described in Section 14.
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Examples of Technical Customer Support in a sentence

  • An unresolved Service Request shall be escalated to Itron management as follows: After 30 minutes: Technical Customer Support Team Lead After 8 hours: Manager, Technical Client Services After 16 hours: Director, Global Support Services After 48 hours: Service Request.

  • If you need to report an unauthorized transaction, or for Technical Customer Support, call ▇▇▇-▇▇▇-▇▇▇▇ (Oahu) or ▇▇▇-▇▇▇-▇▇▇▇ (Neighbor Islands or Mainland), Monday through Friday, from 8:00 A.M. to 7:00 P.M (HST), and from 9:00 a.m. to 3:00 p.m. (HST) on Saturday, Sunday and Holidays.

  • An unresolved Service Request shall be escalated to Itron management as follows: After 1 hours: Technical Customer Support Team Lead After 8 hours: Manager, Technical Client Services After 24 hours: Director, Global Support Services After 30 Days: Vice President, Services and Delivery Severity Level Response Times Effort Level and Restoration Escalation Severity Level 3** Business Impact: Minor Business Impact, compromised operations.

  • Promethean Technical Customer Support will then complete a diagnostics process with the customer’s co-operation.

  • Technical Customer Support is available Monday through Friday, 7am to 7 pm EST to guide Customer in troubleshooting, repair and replacement efforts and to assist with parts ordering.

  • The total cost of the independent examination shall be borne by the Employer.

  • Once a product has been diagnosed as defective by Promethean Technical Customer Support, Promethean may ship, at Promethean’s discretion and expense, a replacement product to the customer in advance of the customer sending the defective product back.

  • Once the product is declared faulty by Promethean Technical Customer Support, the faulty product must be returned (at the customer’s expense) to Promethean.

  • Promethean Technical Customer Support will diagnose the issue via telephone or email prior to authorizing a Promethean Service Provider to go on-site to repair or replace faulty parts.