Common use of Complaints – Disputes Clause in Contracts

Complaints – Disputes. Any complaint you may have in relation to your stay should be set out in writing and sent to us by registered letter with acknowledgement of receipt within 20 days of the end of your stay. In case of dispute and where no amical settlement has been reached one month after receipt of the letter of complaint specified above, you may take your case to a consumer ombudsman service. You must do this within one year from the date on which you sent your letter of complaint. If you have no particular preference, you may take your case to the following ombudsman service: - Ombudsman: MEDICYS - Location: Toulouse - Website: xxx.xxxxxxx.xx, - Email address: xxxxxxx@xxxxxxx.xx

Complaints – Disputes. Any complaint you may have in relation to your stay should be set out in writing and sent to us by registered letter with acknowledgement of receipt within 20 days of the end of your stay. In case of dispute and where no amical settlement has been reached one month after receipt of the letter of complaint specified above, you may take your case to a consumer ombudsman service. You must do this within one year from the date on which you sent your letter of complaint. If you have no particular preference, you may take your case to the following ombudsman service: - Ombudsman: MEDICYS MÉDIATEUR DE LA CONSOMMATION - Location: Toulouse - Website: xxx.xxxxxxx.xxwww.Médiateur de la xxxxxxxxxxxx.xx, - Email address: xxxxxxx@xxxxxxx.xxcontact@Médiateur de la xxxxxxxxxxxx.xx