Common use of Complaints – Disputes Clause in Contracts

Complaints – Disputes. If you have a complaint about your stay with us, you must make it to us in writing by registered letter with acknowledgement of receipt within 20 days after the end of your stay. In case of dispute, and where no amicable solution can be found within one month following receipt of your letter of complaint, you can take your complaint to a consumer ombudsman service free of charge. You must do this within one year of sending your letter of complaint. For your convenience, we suggest that you contact the following consumer ombudsman: - Ombudsman: CM2C (Centre for Consumer Mediation of Justice Conciliators) - Address: by Internet by filling in the form provided for this purpose - Website: xxx.xx0x.xxx - Contact details: +00 (0)0 00 00 00 86