Accessing Support Services Sample Clauses

Accessing Support Services. Mercatus makes Support Services available to Customer through a variety of contact methods, which include access to online product forums (knowledge base), online support requests, email support requests, and telephone support during scheduled support hours listedbelow. Mercatus reserves the right to request access to Customer entity record(s) and data to help troubleshoot or access any issues or Service requests. • Online Support Portal and Forums. Customer will have login access to the Mercatus Support Portal, which provides access to the Mercatus forums (Knowledge Base), Mercatus documentation, and an online form for submitting support tickets. The Mercatus Support Portal is located at xxxx://xxxxxxx.xxxxxxxxxx.xxx. • Email Support. Mercatus will provide Customer with access to Support via email. Support tickets are created for all requests received at xxxxxxx@xxxxxxxxxx.xxx. • Telephone Support. Mercatus will provide Customer with access to Support via telephone. The telephone contact number for Mercatus Support is: +0 (000) 000-0000. If a Mercatus representative is not available to take Customer call, Customer may leave a detailed message with a description of the support issue and Customer phone number and email address. Voicemails will be automatically converted into support tickets and emailed to the support personnel on duty.
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Related to Accessing Support Services

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Extended Support Services As long as funding is available (through FFFS, etc.), the district will provide the following supportive services for individuals who are eligible under the TANF Services 200% of poverty eligibility guidelines: Services listed in the supportive services attachment are provided to TANF, SNAP and 200% eligible individuals.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Hosting Services 13.1 If Supplier or its subcontractor, affiliate or any other person or entity providing products or services under the Contract Hosts Customer Data in connection with an Acquisition, the provisions of Appendix 1, attached hereto and incorporated herein, apply to such Acquisition.

  • Program Services a) Personalized Care Practice agrees to provide to Program Member certain enhancements and amenities to professional medical services to be rendered by Personalized Care Practice to Program Member, as further described in Schedule 1 to these Terms. Upon prior written notice to Program Member, Personalized Care Practice may add or modify the Program Services set forth in Schedule 1, as reasonably necessary, and subject to such additional fees and/or terms and conditions as may be reasonably necessary.

  • Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.

  • Verizon Operations Support Systems Verizon systems for pre- ordering, ordering, provisioning, maintenance and repair, and billing.

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